I like to start out with the Pro's of this cruise: Expensive ticket price but caught a good sale so I liked the price I paid. They also gave us VIP check in because my husband is Active Duty Military. Overall great food but the dining room had better dining than buffet style. The entire dining staff, stateroom attendants and bartenders were amazing! Fairly smooth sailing. They also had a great holiday show.
Cons: FIRST when I called to inquire if the online ship map was to scale the person from NCL lied. Deck 10 room 0106 is in fact the smallest style room (2.5' x10' less). So for the same price I was guided in to picking the smaller of the two room choices. I verified with my neighbors during the cruise of the sizes vs my initial options.
SECOND the entire cruise experience seemed confused and not so organized. I called guest services 6 times during the 3 day cruise, of that 4 times during the day it FLAT OUT was never answered (ohh and I waited while it rang)! I had to go down to the guest services desk which was NOT at all busy. The entire upper level staff was curt and would constantly cut you off to answer the question they think you were asking. Several times I received contradictory information when asking questions because the initial answers did not pan out.
THIRD our stateroom smelt like mildew BIG time. It was mainly the bathroom but the smell hit us when we walked in. When we got home MOST of our clothes WREAKED! Every single thing in my luggage (unpacked on the ship or not) wreaked when we got off the ship. Because the closet was right across from the bathroom we all smelt pretty bad on the drive home. Ironically my swim top smelt like chlorine inside the zip lock bag...lol I didn't notice my clothes smelled in the room but when we left the ship on the third day WOW my shirt was eeewww mildew smelly!
FOURTH, I realized quickly that some things were discouraged on NCL Sky that is advertised as available. For example I did not receive a menu for room service (not the only one), nor did I receive one after telling guest services that I did not have one and wanted to see the menu. They said I have to call, they will tell me, when I did they said call back (NEVER ordered room service). Our parents had a menu in their room. Another example is carrying your own luggage off the ship. We did not fly so we could easily carry our three bags off, but were constantly told we HAD to check luggage off ship yet in the newsletter it stated it was optional but vaguely worded. Finally second attempt trying to reach guest services at 7pm they said it was optional and that we may actually carry our bags off. It sure didn't seem that way with the constant barrage of people reminding us we HAD to.
FIFTH, we booked a shore excursion to tour forts and a museum. It was severely rushed to say the least but liked the tour. We also booked the hippo water slide (FUN!) but they shut it down nearly 2 hours early! So total waste of money.
SIXTH con, we found a big roach in our stateroom. Sadly we had never brought food in the room and this last night I had just brought back a fruit plate, needless to say no so hungry after hunting down a cockroach. Perhaps this is why they discourage room service. I have been on another cruise and ordered constant food, never seeing a roach, big time EEEEwwww NCL! NEVER AGAIN, If I were a first time cruiser I would honestly never cruise again period. Since I am not, it will cruise again... just not be with NCL. Overall not worth what they charge. Thank goodness for Royal Caribbean!