We sailed on the Carnival Glory to the Western Caribbean on December 4, 2004. We have sailed with Carnival several years ago on the Fascination and thoroughly enjoyed that cruise. However, this trip was a different story. Cabin Location This is our biggest complaint as it became necessary to battle with the purser's desk numerous times.
We were in Cabin 6367 which is directly above the Kaleidoscope Bar and "Teri Jo" who sings and to a keyboard. When we went to our cabin the first evening after dinner it was as if Teri Jo was playing from our room! My husband and I determined where the noise was coming from and proceeded directly to the purser's desk. They said there was nothing they could do about the noise because the "passengers wanted to be entertained, and she would be playing until 1 a.m.." They could care less that we could not sleep. Their resolution was to offer us ear plugs. We gave that a try, but they did nothing to cut the vibration coming from the bass, nor her singing. The next day we received a fruit basket expressing Carnival's regret that we could not be moved to a different cabin. By the 2nd evening we became determined to battle it out with Carnival. We took their fruit basket and stood our ground on our 2nd trip to the purser's desk and would not accept that nothing could be done. A representative of the Hotel Director admitted that the noise level was too loud, and that they have complaints on every single cruise about these cabins! I expressed my disbelief that the Carnival Glory had no respect for those passengers that wanted to sleep at night. They did reduce her playing time until 10:30 and promised us that she would not play on Tuesday and Thursday nights and the playing would never go beyond 10:30 PM. Well, Teri Jo played on Tuesday and Thursday nights and on Thursday night she played until 1:00 a.m.! I might add that my husband has a 80% hearing lose, but without his hearing aids he could hear every word that Teri Jo spoke or sang in the lounge beneath our room. Our voyage was tainted by sleep deprivation and the stress from having to do battle with the purser's office.
DINING ROOM EXPERIENCE My husband and I booked this trip a year in advance for our family of 10. Unfortunately, the dining room was another big disappointment as they did not seat us together at one large table, but gave us 3 tables that were about 3 feet apart. We requested a change, but that never happened. The Maitre D' was worthless and was probably only concerned with getting tips from those that were happy. He wrote us off the first evening. They admitted that this was another area where passengers were frequently complaining on cruises. Our dining room service was fair at best. We were seldom served everything we had requested. In all fairness, we understand our servers were new to the job, which does explain some of the service problems. The servers were very nice. Carnival Glory does not fully set their tables with all the eating utensils one needs. If you leave your fork on your plate and it gets picked up, you'll need to ask for another. You get one of everything and each night that was not enough. A couple of evenings we were on our own for finding a utensil to eat our desserts with. The food was fair. By the end of the cruise it all began to taste the same.
ITINERARY The itinerary was the reason we selected Carnival Glory. We did enjoy the ports. Key West is wonderful. It's not necessary to book an excursion in this port. Just wander the streets and enjoy! A beautiful port. Belize was a very nice stop. We did the Cave Tubing and loved it. The rainforest is worth the visit. Part of our family did the Zip Line and thoroughly enjoyed it. The locals of Belize are proud people. Even though Belize City (the actual port) is not a beautiful stop, I would go there again just to support the people. They were wonderful! Cozumel was a great stop. We took a cab and went to Playa Mia beach resort. That was my favorite day. This is offered as a ship excursion, however, it can be done much cheaper on your own by taking a taxi. It is located approximately 10 minutes from the ship. If you have children traveling with you, they will love it! Progresso was a bit of a disappointment. My daughter-in-law, 2 year old granddaughter, and I did the Corona Beach break. After going to Playa Mia this was a very big disappointment. The local vendors do not leave you alone while you're on the beach. The staff there was very generous with offering the free drinks. Other family members took the trip to Chichen Itza. After traveling 2 1/2 hours they were only allowed about 1 1/2 hours to explore. My husband reports that Chichen Itza is a spectacular archaeological site and his guide of Mayan ancestry was excellent. The lack of time to explore properly was his only complaint.
SHIP LAYOUT Bigger is definitely not better. We have been on about 8 cruises and this was our least favorite ship and experience. Usually we have no problem getting from one location to another on a ship, but this one was awful. There was too much of going up and down to cross over one area to get to the next. This is also the smokiest ship we have ever been on. Guests were smoking in the non-smoking areas. Our cabin would pull in smoke from other areas. All lounges seemed to cater to the smokers. Probably the closest we will get to a Carnival ship in the future will be from the deck of one of their competitors. In our opinion, this is definitely an economy cruise line that has no desire to rise above being labeled a "fun ship." If you are used to something on the finer side, Carnival is not for you. My husband and I are definitely not snobs, but this type of economy and treatment is just not for us.