I'll have to admit that I've never cruised before. I don't have any basis to compare this trip to per say, but I do consider myself well-traveled in the US.
For my last job, I lived in hotels for 2 years - I know what good hospitality and customer service are supposed to be like.
That being said, we received neither of those things on this cruise. I was appalled.
Cabin was outdated, but great. Beds were very comfortable and the room was clean. Could certainly use more outlets and some updating, but other than that, great.