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After one night and one port of call my husband was taken ill with gastrointestinal illness onboard with symptons consistent with Norovirus. Medical staff kept promising to come but we had to keep chasing them. We were both confined to our cabins for two days. Missing two ports of call. The food that was sent down for me was terrible (there was nothing wrong with me) When finially given the all clear my husband still felt unwell so spent another evening in bed missing his meal and the entertainment.
After talking to other passengers there were loads of people who went down with this virus. Things were changed in the restaurants, the crew served up the food even poured the tea and coffee. The ice bucket was taken out of the cabins and plastic cups replaced glasses.
On arriving at back at Tenerife everyone on board the ship at to get off from 10 am until 3 pm so they could sanitise the ship. Some people who had late flights were taken to an hotel and others who were staying on the ship had a free excursion.
This was our first experience of a cruise we were really looking forward to it but needless to say we probably will never go on one again.
We are looking for compensation now from Thomsons.
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