Oosterdam Review

Oosterdam - Eastern Caribbean

Review for the Eastern Caribbean Cruise on Oosterdam
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pete
First Time Cruiser • Age 20s

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Sail Date: Feb 2004
Cabin: Signature Superior Verandah Suite

This was our 17th HAL cruise, the first time on the Oosterdam. Very disappointing. The ship is absolutely beautiful. However, the ship's staff and service leave something to be desired. They seemed very disorganized and unable to provide the typical excellent service that we have come to know from Holland America. While there was no one major problem, there was a consistent series of things throughout the seven days that indicated to us that they are not equipped or organized to handle 1800 plus guests.

Some items that we considered unsatisfactory include: 1) No clean cloth hand towels every evening in the public restrooms (men's and women's) by the main dining room on both decks before and after second seating.

2) Slow response to refill food items in the Lido lines when they were empty. Breakfast on the last morning brought no orange juice because, we were told, that they had no clean glasses. Some clean ones finally arrived.

Cabin Review

Signature Superior Verandah Suite

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