My first comment is to state I will never sail on Holland America again!!
The cruise we took was on Feb 8th to the Bahamas, St. Martin, Tortola. The cabin category was a Deluxe Verandah Suite. (Only 60 on this ship).
Problems started from the beginning. I had made arrangements in advance to have a table for two at dinner near a window for 2nd seating. I had even called the corporate office a few days before to confirm this. When we got to our cabin it showed dining for 1st seating and the table was not near a window at all. We had to call up to have this changed and were not notified until after first seating had already started. The first night I got seasick and decided to have dinner in my cabin. I was told it would take a while. It took them over two hours to deliver dinner. When it arrived the plopped it down on the glass table on a tray. Nothing setup at all. No tablecloth nothing.
The major problems we had with this cruise was service issues. We would order room service and either the item we ordered wouldn't show up or we would get something entirely different. This occurred at least four times. One time we had just ordered diet cokes. They delivered them still with the plastic wrap around the cans. No ice and no glasses. When we did get the items we wanted they would deliver them and plop them down on a tray. No tablecloths.
The food in the lido restaurant was gross. At one point we had asked one of the people behind one of the buffet areas if they were open. Since most of the other areas were closed. He gave us a weird look as if to say "Yes I am open stupid".
The food in the main restaurant was okay. Nothing special. The service at dinner was good. Although at lunch was a different story. We had asked for a table of two at lunch and we even stated it twice. We were seated at a table for six. The next time we asked the same thing to be seated only at a table for two. We were taken to a table of four with two people already seated. This time we did not just sit down. We went back and made them seat us at a table just for two. It wasn't busy as if they had no tables of two. Just another thing to piss us off.
When these problems first started we had made complaints to the food/beverage manager. He did not respond to them until five days into the cruise. Then he was going to notify the Guest Relations manager but never did. We ended up placing a second complaint with her. Needless to say neither one of them did anything to resolve the issues.
I will say that I have cruised many times before and would not recommend this cruise line to anyone!!