Traveled to Boston on Amtrak, paid for the NCL-hotel/transfer package. Hotel was great, transfer less than promised. No one came to our hotel room for our luggage, I took them out to the lobby & then out to the bus when it came. The bus driver pretty much avoided doing any of the work on the bags. When we got to the dock, he pulled out the luggage on the street & all the passengers had to get their own stuff & drag it to the check-in area. We were promised to have luggage service from the time we arrived at the hotel to checking in at the ship.
Only when a really nice young man from NCL offered to deal with our luggage & get a wheelchair for my husband was anyone very interested in helping us. He was just great - saw him several times during the week in the MDR and other areas of the ship, and he was the only crew member besides our room steward who greeted us by name every time.
Our cabin was an inside one on the 12th deck, and was pretty nice, for an inside. Loved the roomy shower, and had lots of space for our clothing in the closets & drawers. Very well located close to elevators and the pool/buffet areas. The food was OK, not great. We felt like the idea of the ship was to focus on the alternative dining for an extra fee. We did go to the Brazilian steakhouse one evening, and it too was just OK. Service all over the ship was spotty. Our room steward was just excellent, only had to ask for anything once & it appeared. Bar service around the pool was somewhat slow, we had the best service in the Pearly Kings Pub. We liked that place a lot - warm, friendly, had big big screen sports most all day. Service in the dining rooms seemed erratic - when seated a person would introduce themselves as our "server", but we would have several others who would take the order, someone else would bring it (frequently wrong order), and we never knew exactly who was "in charge". This is why we like the oldl-fashioned fixed dinner times. And the personnel in the dining venues (all of them) seemed overworked & frazzeled.
Entertainment was mostly comedians & "game shows" until the next to last night. That was a "Bollywood" show & was just excellent. We really enjoyed the high-powered dancing, singing & costumes. Also lots of gymnastics. The only activity we did was the wine-tasting which was very nice & informative. However when we got there at the scheduled time, nothing was set up. Took 45 minutes to get the person in charge to get there, and there were a lot more passengers than they expected. But some of the passengers said they tried to pre-register & no one would let them.
Ports were good, nice little towns with lots of history. Portland had a great walk-around area within a few blocks of the ship. Found a great Irish Pub with the best seafood stew we have ever had. Halifax was also very interesting, we did the hop-on,hop-off bus tours. Charlottetown had a Horse-drawn buggy tour that was so nice. Only 12 people & the driver, who knew absolutely everything about that town.
Disembarking was as good as any other, sort of a cat-herding experience. We found our transfer bus, had to go to the airport about 4 hours prior to boarding the plane, but did have time for a light lunch at the airport.
In summary, we did have a good time being with some of our family, but don't think Norwegian is our cup of tea. They do have a niche in their "casual" culture onboard; we like a little more structure.