We boarded the Dream on 8th June 2013 in Palma for a Mediterranean 7 day cruise. We were very open minded on what the ship was going to be like as we had previously been with Louis and Royal Caribbean. We had paid extra 550 pounds for a premium cabin but we found that it was far from premium. It was very dated and generally grotty, not what we would expect from a Platinum Premium room. We had to purchase ear plugs so that we could sleep as the air conditioning was so noisy and could not be slowed down or switched off.
We went to dinner in the Orion Restaurant which has a nice ambience but the food was not very hot. We then went to the sail away party around the pool which was quite nice. While we were sleeping in our cabin, the pools and jacuzzis were drained and a letter pushed under the door informing us about the Norovirus which was on board. This is a bit late to be informed when you are out at sea for two days! They remained drained all week, then the Library and Gym were closed. Not good enough Thomson's..If you advertise these facilities which we have paid for, then they should be available especially when they knew that this action was going to be taken, as we had spoke to people who had the same problem the previous week. After we have returned from a day out we would normally spend the rest of the day in the pool and jacuzzi.
The staff appeared to be constantly cleaning handrails and tables to stop cross infection but the lift buttons were always covered in fingermarks. When something is purchased the same pen was passed from person to person to sign the receipts!
There were several times we had to send food back in the Orion Restaurant because it was cold.
Unfortunately, some of the food in the buffet restaurant was also left in the trays just luke warm including chicken & fish.
On a positive note, the theatre was excellent and the entertainment crewe were exceptional and worked their socks off to provide superb shows. The bars were also very nice with reasonable drink prices.
When we returned to Palma, passengers were getting on the sip as we were getting off at 11am. I find it hard to believe that the ship can be deep sanitised when there are always passengers on board.
We then spent a week in a genuine Thomson platinum hotel in Sa Coma which was superb in every way.