Very disappointed in Grandeur of the Seas: Grandeur of the Seas Cruise Review by Kensington74
Overall Member Rating
Very disappointed in Grandeur of the Seas
Anyway, I think jack champion said it best when he said that the lack of sympathy for fellow passengers was the worst. That is what disappointed me so much. I have cruised on multiple cruise lines, and I had just pretty much decided More to stick with RCI for most of my future cruising so that I could build up my loyalty status. Now, I have no idea how much I want to cruise with them since they didn't seem to care at all how we felt about this problem. If they had offered ANYTHING AT ALL (free internet time, a free drink, etc.) it would have helped a little. It was just unbelievable that they ignored the whole issue! The comedians made jokes about it and the crew certainly talked about it, but RCI never even acknowledged the inconvenience to us much less apologized. That is what amazed me so much. Guest Services told me that they couldn't offer onboard credit and that was it.
I think I would have wanted to jump overboard if the smell would have been in my cabin. At least that was not the case for us. We were in an inside cabin on deck 4, and it was fine. We talked to a couple at lunch one day, however, who weren't so fortunate. They said that the smell was in their room, and they had to wear surgical masks to sleep. I have no idea how they could stand that! That is absolutely unacceptable!!
As always, the staff was fabulous on the ship. Our steward was great along with the dining room staff. That is what actually made the cruise enjoyable in spite of this big problem. The toilets only flushed when they wanted to, also. So it was obvious that the problem was with the sewage system. They obviously didn't put their money into the right things when they re-did the ship only months before this. I would say that their 60 million dollars invested in the refurbishment wasn't worth it since this problem pretty much overshadowed any improvements that were made.
The final straw was when a gentleman on the ship told me about an experience he had with RCI earlier this year on another ship. He said that they had just left Baltimore when the captain got on the speakers and told them that they were going to have to slow down the speed of the ship. He apologized immediately for that inconvenience. The man told me that they were offered onboard credit right away. Then they ended up missing a stop at a port, so they were refunded their entire cruise! I don't understand how there can be such a discrepancy in the responses of each ship. I think having a sewer smell for 14 days is much worse than just missing a port and yet we were offered NOTHING and they had their whole cruise refunded. That just doesn't make any sense. I was on the Allure of the Seas after this cruise and asked several different people on that ship if this was typical of RCI that they would ignore such a big problem and not offer any type of an apology. They all just refused to comment which didn't surprise me. I just don't know if I dare cruise with them again, especially on their older ships, if this is what we can expect.
Overall, I would definitely take another transatlantic cruise at my first opportunity. It really gives you time to get to know other passengers and I just loved the relaxed atmosphere being at sea that long. I also agree with Riknpat that the ship did quite well in rough weather. If they could just solve the problem of that horrible smell and get the toilets to work right, the ship would be quite enjoyable. I truly hope that RCI does a better job of taking care of their guests in the future! Less
Cabin review: 4527
We had an inside cabin that was quite comfortable. The beds are good and there is quite a bit of storage space. We heard that some of the safes required the use of your credit card which kind of defeats the purpose. :) Ours wasn't like that. It worked just fine with simply putting in a combination of our choice. There wasn't a refrigerator, so they put the "honor bar" out on our desk space. We asked that it be removed and they took care of it right away. The shower is even smaller than most, but you do get used to it. The toilets were the biggest issue since they only worked when they wanted to. The last thing is that they didn't make the TVs interactive when they did the refurbishment. It is nice to check your account, etc. on that, and we didn't have that option. The TVs were nice, flat screens, but they should have added that capability. The channels were quite limited, as always. They also needed to provide more movie options on such a long cruise.
Port and Shore Excursions
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