Another couple, my husband and I initially enjoyed a one day cruise (for Travel agents) which was satisfactory, one day prior to an adjoining cruise. We had decided to purchase an immediate next day cruise on the same ship (a day following the travel agents cruise) We were able to remain onboard for a three day (one way cruise) to Colon, Panama. We had not experienced any problems during the one day cruise; perhaps, it was because Royal Caribbean were doing their best to impress the Travel agents from the dining experience to entertainment (which was flown in for one night).
First I want to mention that all four of us that traveled together were all seniors (well over the age of 60)
Problems began when we remained on board, and we actually watched our luggage being removed from the Pursers desk (area) on the same luggage rack at 10 am enroute of immediate delivery to our rooms (3 decks up). However, my husband and our friends (whose suite was next to ours) was delivered within 15 minutes. My luggage was not found for over 11 hours. The pursers desk staff continually out and out lied to us that my luggage was being delivered to my room within moments to even lying that they had just spoken with housekeeping to locate the luggage. Finally, after numerous inquiries about the luggage, a supervisor became involved; only after his involvement was there really a search for my luggage. We assumed that it probably was delivered to an incorrect room, but eventually it was located and delivered (with no apologies) 11 hours later.
Additional disappointments: were that we discovered in our suite that the toilets would not flush from time to time. Along with occasional sewage stench smells throughout the ship (no explanation given)
The entertainment on the ship was nile to none and what was offered was merely horrible to include on one of the nights an imitation "Village People" group performance of men that were not only horrible dancers but several of them did not know the lip-synced words of the songs that they were performing too. The Royal Caribbean performers were not good at all, and the Royal Caribbean aerial performers were not in sync.
The daily activities were a total waste of time- ranging from "how to fold napkins to animal towel folding". The activities Director should be fired!
Then upon disembarking from the ship- we had a Royal Caribbean excursion waiting for us. As we were leaving the ship, my husband and our friends were told that we had to return to the Pursers desk as there was a message that needed to be cleared up. We had to push through the crowds of people disembarking from the ship and finally made our way to the pursers desk to only be asked, if the credit cards that we had provided them was correct. We had been charging purchases all three days of our time on this ship, with no one questioning our purchases or the card. If there were concerns, a block should have been applied or the least that should have happened is that they should have contacted us. This was quite upsetting and when we asked if there was a concern, why weren't we notified in advance? Again, the staff lied and said that they had sent a message to our suite to come to the pursers office (which no message was ever received or sent too us) along with we did not even receive a statement of purchases. What was even more upsetting was that they only wanted all of us to simply say "yes" that this was our credit card. The card had nver been refused because they never processed it for payment. Again, no apologies for this waste of our time and effort. As we had to begin the disembarkation process all over!
Finally, we paid for a six hour Royal Caribbean excursion Panama canal tour once we arrived in Colon, Panama, which was suppose to include a movie film about the Canal locks; which was not provided to us; instead this $60 pp excursion only included a tour (more like a drive enroute to the airport drop off) through the impoverished city of Colon, a view of a cemetry ()which no one onboard, understood why this very small cemetry was pointed out to us, as an attraction), a ticket to the watch tours of the Canal (no ships and not much to look at) and we were only allowed to remain there for 1 hour; then a hour of shopping to a mall; then, we were dropped off at the airport. This was hardly worth $120 which we paid (for two people) in advance.
So to summarize, this was one of the worst cruises that we've ever experienced and we cruise often. Royal Caribbean should have reimbursed everyone- as the Grandeur ship was simply a horrible experience Just beware should you choose the Grandeur as your next cruise!