Very Poor Service - Carnival going downhill quickly!: Carnival Liberty Cruise Review by angie21179
Overall Member Rating
Very Poor Service - Carnival going downhill quickly!
Destination: Eastern Caribbean
We took several excursions through Carnival, and most were great but we had trouble on one of our excursions with the excursion staff giving us wrong information and we missed half of the excursion. When brought to Carnival's attention they said they would look into it, but here I am home from my cruise for well over a week and STILL haven't heard anything and I should have heard from them when I was ONBOARD!
But the MAIN reason for my post, is because of how they processed my credit card. They put a ton of small charges totaling to the amount that I owed in expenses. So say this was about $600 when you added all the small charges up. Now, I used these and owed it so great that makes sense right?! NO!!!! Instead of using the funds that they held to post the ACTUAL final payment, they charged ANOTHER $600 to my card! Now this was the holiday week and I start my Christmas shopping every year as tradition with my family on Thanksgiving, but not this year. Despite multiple phone calls to Carnival, they have refused to help me get those funds released on my card. Even though they originally were more than happy to quote me the terms in the contract about how funds could be help up to 3 business days after your cruise, we are several days past that and they continue to lie. Every day they tell me that it will be done by end of business day and every day it's not done. They have been uncooperative and unresponsive to this matter. I don't understand why they would have tied up double the funds on my card. This is unacceptable and very poor customer service! I will refuse to ever use this cruise line again based upon these experiences. If you are heartless enough to try to help remedy a problem that you caused so that a family can still have a great holiday, well then I will not spend another dime with your establishment. Less
Cabin review: 4J7204 Interior with Picture Window (obstructed views)
Small room, but loved having the window to see the ocean! just wish there was some way to make the handrails and walls clear so you had a more clear view.Read All Interior with Picture Window (obstructed views) (4J) Reviews >>