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Sail Date: June 2017
Brandishing a boat has its advantages ... and its drawbacks. Despite this the overall experience was good. Waits, organization of restaurants and access control in certain arrivals, are the most unfortunate points. In the buffets area the ... Read More
Brandishing a boat has its advantages ... and its drawbacks. Despite this the overall experience was good. Waits, organization of restaurants and access control in certain arrivals, are the most unfortunate points. In the buffets area the organization and distribution of people was not adequate. During the dinners there were numerous problems with the computerized management system ... even with paper they had to work more than a day to overcome the problems. On the other hand we had numerous confusions with the packages of experienced contractors ... we wanted to charge a 1000% more than what was consumed by various confusions ... not of receipt. On the other hand the variety of food was significant and of good quality for both adults and children. Mention to part deserves the hiring of the trip through the shipping company itself ... confusions, even what although it costs me, would call scam. We hired packages that were later denied us and indicated that it was impossible that it would have happened. All an absurdity, as well as the attention of Judit through the email tusreservas@msccruceros.es, this worker, in my point of view, causes to lose category and customer response to MSC. Read Less
11 Helpful Votes
Sail Date: July 2017
If you want to feel welcome on a Cruise Ship then don't choose MSC Meravigila as you never feel in the least bit welcome particularly in the main dining room, on our cruise in was Waves where the staff were the most ... Read More
If you want to feel welcome on a Cruise Ship then don't choose MSC Meravigila as you never feel in the least bit welcome particularly in the main dining room, on our cruise in was Waves where the staff were the most incompetent,rude,surly waiting staff I have ever come across in any dining establishment that I have been in with a very small exception of them in any way helpful or nice, it was apparent very quickly to me that there are major staff issues onboard this ship but whatever is going on should not be allowed to impact on people's hard earned holiday as it did on ours and others on this cruise, as regards the food I will just say there's massive room for improvement. This ship is suited best for families as MSC has forgotten about couples with no dedicated pool or jacuzzi area for Adults Only despite there been more than enough areas onboard to accommodate children and only one Adult Only lounge which was nice but only had a Jazz Band who were great if you wanted to go asleep, the Meraviglia Lounge had a good dance band but it's very small and it's very difficult to get a seat and is used as a children's playground. It amazes me that MSC have invested so much money in what is a nice new ship only to fall down so badly on the basics and don't expect to be thanked for cruising with MSC or wished a safe onward journey as you leave because nobody cares whether you stay or go. Read Less
7 Helpful Votes
Sail Date: October 2017
MSC CRUISE – MERAVALIGIA – SPAIN, FRANCE, ITALY, MALTA NOTE: I have been on several cruises with a few different cruise lines and I have been to Europe a few times. That being said, my review is based on a comparison with my past ... Read More
MSC CRUISE – MERAVALIGIA – SPAIN, FRANCE, ITALY, MALTA NOTE: I have been on several cruises with a few different cruise lines and I have been to Europe a few times. That being said, my review is based on a comparison with my past experiences. GOOD 1. New Ship 2. Nice Balcony suites 3. Nice private bathrooms in suites 4. Countries visited BAD 1. The entertainment (shows & lounges). The singing was sub-par at best. Wiggling your fingers, singing from the side of the mouth, & making faces does not camouflage the lack of range, lack of harmony, inability to hit the notes, flatness, and not knowing the words. A couple in front of us was laughing so hard at how bad one show was and finally left. We did too. 2. Lack of insisting people wash their hands or use sanitizer prior to entering restaurants, especially buffet areas. There were multiple sinks available in buffet areas but there may have been an average of less than 1 who we actually observed using these areas. If we ate in the buffet areas, I whipped out my sanitizer before we touched our utensils & food! No interest in Norovirus what-so-ever! 3. Being a new ship, 2 of 4 ice & water dispensers were not working. On 1 machine only the water worked. This was the case from day 1 of our cruise and remained that way the entire 8 day/7 nights. 4. The pools & hot tubs were drained & roped off nightly and the lounge chairs were put away Just as the sun was setting. 5. The entertainment (hype) crew members struggled to get people to participate in activities and were basically begging people to interact. We never knew who the entertainment director was and it was sad to see so-called party activities were empty @ 11 pm and most activities didn’t last past midnight. 6. The level of rudeness from the passengers was just ridiculous. No common courtesy from the young or old. The end of the line was not where they belonged so people would just push their way in front of someone then have the audacity to signal to their travel companions to come which would turn out to be multiple people. There was no regard for the crew who were trying to do their job. 7. BE AWARE OF EXTRA CHARGES ON YOUR BILL. Charges that I specifically declined were added to my bill but were removed immediately when I brought it to customer service’s attention. Examples: service charges, donations to non-profit organization. Example of #6 & #7 above…While standing in line to discuss our bill, the guy behind us started signaling for the reps to take the guy they were assisting aside & deal with his issue. He then went up behind the guy who was being assisted & rudely told him & the reps to move to the side & finish so they could help other people who were waiting (about 10 to 15 minutes) mainly so he & his wife could go party as it was their last night. The guy that was being helped got loud with the rude guy & pushed him telling him to mind his business & wait. True story. WORST 1. I’m sorry but at some point a person’s essence (body odor) is pure FUNK and no amount of cologne/perfume will remedy the stench of onions, feet, and ass like soap & water! a. PASSENGERS – seems they were involved in attempting to outdo each other in a cologne/perfume contest with absolutely no winners! b. CREW – Working on a cruise ship is not easy as many of these ladies & gentlemen have multiple jobs and are not allows treated kindly by passengers. That being said, they should have a few minutes to freshen up between gigs. Personal, cleansing wipes will help with sweatiness & muskiness especially if a server. 2. FOOD – ABSOLUTELY NO FLAVOR, unmemorable, and VERY DISAPPOINTING...simply put it was nourishment. Portions were adequate but who cares when the food is bland. This was the case for breakfast, lunch, & dinner. We ate off the ship a few times. 3. Nothing provided to drink with dinner…must pay for every drink (Water, Soda, Coffee, & Alcohol), tea and juice was not available @ dinner. Juice was only available at breakfast. 4. Expect to pay for nearly EVERYTHING! I understand MSC Cruises is a business, however the boat amenities, other than the lounges, can only be utilized for an additional charge. OBSERVATION At each port there are people just starting their cruise & others are ending their cruise. It makes it hard to connect & interact with other passengers. If you’re at a dinner table with a group who will be disembarking the next day, you tend to get moved to other tables further making it hard to build a rapport with others passengers & the servicing crew. My husband says that MSC stands for “Must Spend Currency” as everything was mainly geared towards spending a lot of it and not really on the passengers having a great experience. FINAL It you are a big drinker, a smoker, are a senior citizen who is laid back and enjoys a slower pace and has dietary restrictions…this cruise is for you. Overall, we enjoyed getting some rest and exploring the different cities/countries. We love to cruise and plan to do other Mediterranean & European cruises…we just won’t do them with MSC Cruises. Read Less
4 Helpful Votes
Sail Date: November 2017
Cabin was great Ship was clean and beautiful Shows were good Very disappointed that Cirque de Soliel was having tech difficulties and therefore never performing Staff was ok. Some were great (bars), Dinner waiters were not ... Read More
Cabin was great Ship was clean and beautiful Shows were good Very disappointed that Cirque de Soliel was having tech difficulties and therefore never performing Staff was ok. Some were great (bars), Dinner waiters were not attentive. Service was ok, Carnival does a much better job Buffet was good Dinner was not good at all. Pastas were undercooked, everything was bland. Desserts were dull, staff of not attentive, wait staff didn't perform, sing, nothing. Dining room (restaurant was too warm, it felt stuffy). If we hadn't made such good friends at our table, we would have probably never gone to dinner after the first 2 nights) Ports were lovely. We didn't take any shore excursions. They were too expensive for such small towns with not too much to do. It was easier to do on our own. The wait for elevators was long, it was easier to take the stairs. We didn't like that people embarked and disembarked at all the ports because the same people were not on the whole cruise. Made it difficult to have relationships. The evening themes were not adequately announced so it was hard to know what to wear. They should have been sent prior to trip so we could have packed accordingly. How would we know to pack a "white" outfit? The cost of doing laundry was outrageous (55 Euro for 10 items) embarkation and disembarkation was smooth We were 2 adults in our 50s Read Less
MSC Meraviglia Ratings
Category Editor Member
Cabins 5.0 3.9
Dining 4.0 2.9
Entertainment 5.0 3.3
Public Rooms 5.0 3.6
Fitness Recreation 5.0 3.7
Family 5.0 3.7
Shore Excursion 4.0 3.1
Enrichment 2.0 2.9
Service 4.0 3.2
Value For Money 5.0 3.1

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