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Sail Date: March 2012
People smoking everywhere. Eatable food but not the Italian experience we were expecting. I had better food at the train station in Rome. Crew and staff very disorganized. It was very hard get to our Muster station and once there the ... Read More
People smoking everywhere. Eatable food but not the Italian experience we were expecting. I had better food at the train station in Rome. Crew and staff very disorganized. It was very hard get to our Muster station and once there the safety exercise took almost 2 hours.which we took in Savona, one full day after our departure. Two months after the Concordia disaster! Safety is not an issue with Costa. Crew did not have time for questions, even a simple one. We were always directed to the exceedingly long line at customer service desk. Italian, German, Spanish, Russian take precedence over English. The decoration was a crazy to our taste. Seems like the owner had a son studying art with a Major in Psychedelic 60's and he just let the boy design and decorate the interior of the boat. Disappointing if you have seen Rome/Venice architectural heritage. Itineraries are great, but very disorganized. Read Less
Sail Date: May 2012
Worst cruise ever!!! I have been on over 20 cruises, Azamara, Royal Caribbean, Princess, Carnival and Premier (got to be old to remember that one). I booked the Costa Serena for 8 of us, 2 families with adult children, mostly due to the ... Read More
Worst cruise ever!!! I have been on over 20 cruises, Azamara, Royal Caribbean, Princess, Carnival and Premier (got to be old to remember that one). I booked the Costa Serena for 8 of us, 2 families with adult children, mostly due to the itinerary. We embarked in Civitavecchia, Italy (Rome). Most people had embarked in Savona, so embarkation was very quick. Strange thing, they insisted on taking our passports stating that Italian Customs required they keep them in a safe. The passports would be reviewed by authorities prior to disembarkation and returned to us. What if we had an issue in port?? Also in the past 2 years I was on a cruise from Venice and another from Stockholm and was able to keep my passport. Muster drill was done in English for the few of us English speaking guests onboard. We met in a lounge then up to life boats. Paul, the English speaking host was very informative and stated that the ship would sail at only 50% capacity for this week. Wow, things don't look good for Costa. Considering the low occupancy rate, I thought it was funny that we were not given any upgrades. I paid full price for 3 cabins back in November and watched the price go down to $299 pp prior to sailing, after final payment. I called my travel agent and Costa to try to get an upgrade or any other type of compensation but they would not budge. You would think that an upgrade that costs them nothing would be good customer service, especially after all the bad press! Then negatives... -5 Euro charge for breakfast in your cabin -2 Euro charge for room service -10.50 Euro for a vodka and OJ, charge separately for each -no lido deck buffet for dinner, dining room ONLY for dinner -dinner menu with very few choices, 2 soups, 2 appetizers, 2 pasta, 4 main -no steak, fillet or lobster -breakfast in the dining room was a buffet? Same as lido deck. - midnight buffet with all the carvings, but no food. Waiters walked around with trays of cookies?? -setting up onboard charges with a machine that didn't work, purser's desk would not help, yes I did it online prior to boarding -very poor service from onboard staff, purser's desk The only excursion I booked with Costa was from Savona to Monoco which I paid for in March. Three days into the cruise I noticed a very small note in the "Today", daily paper that the excursion had been cancelled. I went down to the shore excursion desk and was told that it was cancelled because it was too close to the grand prix. They stated that I would not be reimbursed with my original form of payment but they would give me an onboard credit to cover all my expenses and tips!! Since I had to pay for tips and onboard charges I figured it would all work out. I was wrong, the last day when the final bill arrived I was not given the credit and had multiple charges?? After talking to the shore excursion desk and the purser's desk no one was willing to help. I was told to dispute the charge with my credit company. When I came home I emailed Costa and a Costa representative called me. She said that in the fine print of the cruise contract it states that shore excursions cancelled after sailing will be reimbursed as an onboard credit. She went on to say that onboard credits do not include reimbursements for tips and that no cash refund is given. After much discussion Costa agreed to send me a check. Just Crazy!! Upon disembarkation, the ship cleared customs and passengers were getting off but we had to wait for our passports. The passports sat behind the desk but we had to wait almost an hour because the desk didn't open until 8am!!! In over 20 cruises I have never had a bad cruise. This is actually my first cruise review, but I felt it necessary to let others know just how bad it was. I think the only positive reviews are from first timers. While I realize cruising has changed in 30 years I still find it a wonderful way to travel! Just not with Costa, never again!! Read Less
Sail Date: January 2014
Do not chose this cruise line. Regardless of the price. I beg you. There are too many excellent cruise lines. This is not one of them. First, the embarkation process. This was a total disaster. There were no announcements made. There was ... Read More
Do not chose this cruise line. Regardless of the price. I beg you. There are too many excellent cruise lines. This is not one of them. First, the embarkation process. This was a total disaster. There were no announcements made. There was an "information" line, in which I spent 45 minutes. She checked my documents, and and was told to wait here. It was immediately apparent that there was no purpose to the line. We then saw numerous people walking outside the building, in a pouring rain, with their luggage. We followed. There was confusion once in this new building. After some help from Italian speaking passengers, we got luggage tags, which we put on our luggage, along with a number (6), presumably for another line. We then followed them into the previous building, again in the pouring rain, with our number 6. Number one was called, and all passengers, regardless of their number (1 to 10), lined up, with pushing and shoving. We lined up as well. This was more of a free for all than an orderly process. Costa does this every week. I should have taken this to be a warning of things to come.Suffice it to say, things went downhill from here. We only met our cabin person on the last day of the 12 day cruise, and only by happenstance. We went back to the cabin to grab something at the request of another passenger, and ran into the cabin steward. I am unclear how this happens. We have always known our cabin people from day 1. Next was dinner. After waiting 1/2 hour, we were provided a menu. We were then asked what we wanted to drink. I said coffee. The reply was that I would need to go up to deck 5, and purchase it, and bring it back down. At this point, after waiting for so long, and the coffee thing, we spoke with the person at the front desk. He said that the long wait was due to the muster drill. I said that all the tables around us were being served, and were on the main course, so this was not the reason. He then repeated the muster drill explanation, only louder. As if I would then understand. We ended up leaving in frustration. We thought we could go to the buffet, but there is no buffet for dinner. We also tried to call the front desk, several times, and they didn't answer. On one call, we gave them 45 minutes. We were forced to dress, and go stand in line at the front desk to get answers to our questions. I could go on and on. I think you catch the drift. When you work hard, you expect and deserve a great vacation. You won't find it here. Read Less
Sail Date: June 2014
A little background. Experienced cruisers, have cruises with most of the main lines, and this was our fourth cruise with Costa in the past 2 years. We have cruises twice on the NeoRomantica, and once on the Magica. This was a bit of a ... Read More
A little background. Experienced cruisers, have cruises with most of the main lines, and this was our fourth cruise with Costa in the past 2 years. We have cruises twice on the NeoRomantica, and once on the Magica. This was a bit of a "bonus" cruise (as we have a lot of travel plans this year) so we did this on a budget which for us, meant no suite, but instead a premium balcony. Being Costa Pearl members - we had no problem - We were very pleasantly surprised to have our table for two, late dining, aft Ceres Restaurant - ALL fulfilled! Great 5* start! Embarkation was the easiest ever. No big port - No queue - no lines, just sign here, photo and "on". We had a premium balcony which is just a regular "Carnival" style balcony. The cabin is showing its age - few cigarette burns on the carpet, and it really is obviously in need of an overhaul. The balcony - sorry to say, was filthy - the gutter in the balcony had long strands of black human hair - I didnt mention it first day, but after the next clean, when it was still there, I did call. The cabin steward was prob the biggest disappointment. he finally did clean the balcony - but it was "an effort". I requested face flannels a few times - he always told me "yes" - but they never ever did appear. He also missed the blue pool towels a few times - just little things which we had to call about - which when one happens after another - starts to grate on you - as I said, not the best steward we have had. It is the first time ever we have not given extra tips(above the standard gratuity) to our cabin steward. I am afraid to say he did nothing to warrant it. The toilet OMG - blocked daily - that did become a pain in the butt (literally) - to a point where one morning we were given a key to a spare cabin three decks below us - not nice - These cabins honestly are in need of dry dock... time for a full overhaul. The ship itself - actually, although gawdy, loud and totally OTT - I liked it! Its all Bling and has aged better than the cabins. It is a bit "1990s" - BUT - it does somehow have a much nicer feel to it than say the Magica. The staff - excellent - For a big ship - one can tell from embarkation that the staff are happy. Thats coming from the top down. Every area has its team, and each team seems to gel well and in general - lots of happy staff. THAT makes the Serena special - and to us, warrants its high rating. We met many staff on board whom we knew from previous cruises, one in particular, Peter, is lke our lucky mascot at Sea, For some weird reason, on every single of our last four cruises, different ships, embarkation day, Peter has always been the first waiter we have seen - bizarre - and wonderful!! FOOD: Buffett - dont even go there - its madness - just a battle of hands and feet and rude rude rude guests - seriously - I am appalled at the manners of these people - animals have more decorum. We settled for continental breakfast in our cabin (Gluten free pastries provided) - Lunch we chose to have in the Ceres Restaurant - I am Gluten Free and anyone with special diets will find the Ceres restaurant IS open daily for lunch - there is a section specifically for special diets. Gluten free choices are a HUGE plus for Costa - I just adore all the choices available for Gluten Free - 11/10 Costa! Dinner at night could run just a tad too late - even for we, who are late diners. However, first class service, table for two aft, what more could we ask for We chose to dine in the Club Bacco Restaurant twice this cruise and loved every moment. For a truly civilised dining experience away from the maddening crowd - at only 25 euro per person - this is well spent. The Club on Serena is magnificent - awesome views over the sea, and a live pianist entertaining throughout The Lobster Caesar was fantastic - The shrimps - just amazing - so fresh - succulent - and what is a simple meal is made into a feast. Favourite mains - the Veal and the Lamb - the lamb especially - perfection on the plate. Special thanks to Chef Lara - what a wonderful young lady who is passionate about her food. She is happy to stop by your table if you wish, and happy to have a gourmet chat. As food producers ourselves - we appreciated this gesture. Shows we dont do. Musicians - as ever Costa excel. I think our only regret on this cruise was the timing. It was already into Italian vacation time, and honestly - the only fault in the ship lay in the guests, some seriously rude and appallingly bad mannered guests. Oh and we were a bit pd off at the Ecig rule. We both stopped smoking two years ago, and use a zero nicotine shisha pen - It is the rule that these are used only in smoking areas - how awful to be made to be back in "lepers corne" once more - We did use our ecig - very discretely - and low key. We did however see smokers smoking in the NON SMOKING areas, and also some idiots throwing a LIT cigarette butt over the side in port waaaargghhhhhhhhhh Other appalling guests included babies in the jacuzzis in nappies (diapers) - We stayed out of the pools - lot of suspect cloudy "water" going on if you get my drift. We would sail the Serena again - but woulc choose a quieter off peak season - Surprisingly great though - BIG ship with staff with BIG HEARTS! Well done Costa! - You treated our loyalty beautifully, granted our wishes, and threw in some nice perks -incuding a lovely gift at the end of our cruise See you soon!   Read Less
1 Helpful Vote
Sail Date: July 2017
we choise the internal cabiin guaranteed gty and with our surprice costa give to us a samsara internal cabin but without the benefits of the samsara mean the access to the spa . the ship was clean but not organizated for all people. ... Read More
we choise the internal cabiin guaranteed gty and with our surprice costa give to us a samsara internal cabin but without the benefits of the samsara mean the access to the spa . the ship was clean but not organizated for all people. inifinite queque for eat. and some point of buffet are closed. the show are ok whit beautifull coreography. no servicer and no securyty on board. children in adult pool and no one that say something.. port are good itinerary with ibiza palma de mallorca and genova and rome. the not accreditate point on costa club, no response by the company. and the costa member on help desk are so unpleasant. the good of the ibiza excurtion are that you can rebnt a scooter and go to all the beaches i do no invite you to choice costa excurtion on ibiza its only lost very very very mnoney Read Less
Costa Serena Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 3.0 0.0
Entertainment 3.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 5.0 0.0
Family 3.0 0.0
Shore Excursion 3.0 0.0
Enrichment 2.0 0.0
Service 4.0 0.0
Value For Money 3.0 0.0
Rates 3.0 0.0

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