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5 Rome (Civitavecchia) Costa Fortuna Cruise Reviews

I have never encountered such an ineffective customer service (and I mean the customer desk and e-mail customer service, the other staff at the ship was ok). We were 9 in our party and had an altogether good time at the ship based on our ... Read More
I have never encountered such an ineffective customer service (and I mean the customer desk and e-mail customer service, the other staff at the ship was ok). We were 9 in our party and had an altogether good time at the ship based on our own company, the excellent dinners and the party-crew. On the bad side were: It was really cheap of costa to charge for water and coffee and tea were only free at certain times and quite poor quality. In total the cost is more expensive than other better cruiselines after all the extras. We took some proffessional photos and wanted to buy them but somehow we got the wrong instructions on when to pick them up and had to finally disembark without the pictures (which we had already paid for). We left all contact information to the customer service desk and they were to contact us when they got hold of the photografer. That didn't happen. I tried to find contact information online and wrote about the situation, no reply. After a few more e-mail I got an answer that they were forwarding my question to another "customer service". By then I didn't want to wait two moore weeks for them to answer so I wrote directly and actually got an answer that they would get back to me after they've heard from the staff on the boat. I guess they haven't, beacause I haven't heard from them since then even though I have e-mailed them several more e-mails and asked for a phone number etc. We still havent heard (now about 6 weeks later) and certainly haven't got our money for the photos back! They just have no idea of what customer service is. I'm pondering sending them a basic online course in my next mail. If you want to cruise (which in general is lovely) don't choose Costa! Read Less
Sail Date October 2015
After reading many negative reviews was a bit hesitant to book and wasn't expecting anything exceptional, well We were surprised we travelled as a group of eight and found the cruise to be very enjoyable. have cruised with ... Read More
After reading many negative reviews was a bit hesitant to book and wasn't expecting anything exceptional, well We were surprised we travelled as a group of eight and found the cruise to be very enjoyable. have cruised with four other lines and found costa to be the most memorable. boarding was quick as was disembarkation . the entertainment and activities were well planned, Décor at first was overwhelming to many patterns on the walls couldn't tell a door from a wall but we got used to it. after the third day. we were in minority as only minimal English speaking passengers on board but staff were courteous and tried very hard to communicate with us. We had a balcony cabin on deck 6 our room was always clean even though we never saw our cabin steward. we only took a few organized tours and did other ports of call independently. The ship offered shuttle buses to town at ports where transport was needed, in our opinion it was not expensive and worth the cost as it was convenient due to being easy not having any hassles trying to find your own way as you are only in port a minimal amount of time. Time is whats valuable. only negative we had was the drinks package while it was good value if you are a heavy drinker everyone in the cabin was expected to buy it. was not catered for individuals. we were three in a cabin and two drank little alcohol so there would of been no value for everyone to buy the package . also the food was ok but the same thing every day with no variety at the buffet . restaurant food was just ok nothing flash .but same food just a different name each night with a different dressing . if you wanted anything special on the menu you had to pay extra for it . all in all the cruise had a European vibe and that's why we took it . it was a fun ship to be on . We would cruise costa again ports visited Savona, Marseilles, Palama Majorca, Cadiz, Malaga, Lisbon, La Coruna, Le Havre, Dover , Amsterdam. only regret we had was we opted to take a shore tour in Lisbon . advertised 5 hrs 4WD to see all the country sites around Portugal. It was useless spent most of the time sitting in traffic and driving through bush stop for a quick photo stop at a lookout then only had 30 minutes at the final destination which was beautiful needed at least two hours there better to have spent the day in Lisbon town independently. Traffic Not Costas fault but this tour was overrated not worth the money spent. Read Less
Sail Date May 2015
We have not travelled on the Costa line for 3 years and the change was beyond belief. No carafe water was served in the dining room at any time. Bottled water was available, of course, at a cost and including a service charge. Tea and ... Read More
We have not travelled on the Costa line for 3 years and the change was beyond belief. No carafe water was served in the dining room at any time. Bottled water was available, of course, at a cost and including a service charge. Tea and coffee were available at breakfast, but not at lunch or dinner, unless one was prepared to pay for specialist drinks. The buffet closed at 5 p.m. for everything except iced water, (no hot water available after this time). We do not drink alcohol or soft drinks so this made it more difficult. Food quality was very poor. One lunch time we left the dining room, after an inedible meal, and were so hungry we had to go to the buffet. There was no steak served at any time, in the dining room, and one could have prawns or lobster, but at a price-- this in the ordinary dining room. We remember the quality and variety of the meals that used to be served, and it seems such a shame that it has deteriorated so badly. We are pearl members and chose this cruise for the excellent itinerary, but will never travel with Costa again, while present policy holds. The entertainment was poor, probably more suited to children. Shore excursions, that we were able to do, were excellent, but few available on the first leg of our cruise, as there were few English speakers. After having two tours cancelled we had to tell the tour office that we would be happy to take any tour, but still had tours cancelled late on the day before a tour, and after the tour office closed, so too late to organise anything else. We had pre- booked, weeks before embarkation. Staff and crew were generally excellent, except in the dining room, where there were too few waiters for meals, and too many drinks waiters. The ship was very pretty, but lacking in lounge areas; standing room only in the evenings, after first dining, unless one wanted to sit in the theatre. Comparing it to the 5 other cruise lines we have travelled, Costa does not give value for money. Read Less
Sail Date May 2015
On this itinerary we sailed the new Costa Fortuna that started in Rome and included Barcelona, Palma de Majorca, Tunis, Savona (Portofino), Malta and Palermo. I've read some reviews and it's mentioned that Costa mix ... Read More
On this itinerary we sailed the new Costa Fortuna that started in Rome and included Barcelona, Palma de Majorca, Tunis, Savona (Portofino), Malta and Palermo. I've read some reviews and it's mentioned that Costa mix international guests on their tours. We did not find this at all. In every tour we took we always had English speaking guides. When you disembark the ship you are directed to a motorcoach that will display a sign "ENGLISH". I noticed all the other nationalities had their buses as well. The French had "Francais" on theirs, "Espanol" for the Spanish and so forth. The only tour that had mixed nationalities was a bicycle tour in Palma and that was more of a bike ride than "tour". I highly recommend these bike tours. If you can ride a bike you'll love these tours. We took the one in Barcelona as well and we loved them both. The one port on this itinerary that is a MUST for an excursion is Tunis. The port is in an industrial area and is not walkable nor safe. We elected to take the excursion that included Carthage and a local museum. The guide offered to include a bazaar although it wasn't in the itinerary. Everyone said "sure!" We later learned this was so he could take every one to his buddy who sat us all in a big room and showed us carpet after carpet after carpet.... I eventually decided to leave and take in a little shopping - half the room took my cue an followed! The tour finished up in a delightful seaside village with time to shop there. Incidentally when we disembarked for a tour you meet with your fellow English speaking guests in a designated lounge with the English speaking host or hostess. They then take the group as a whole to the gangway or tender. This assures that all of the guests are on the buses at the same time. Speaking of the English speaking host. This was one of the best parts of the cruise! A welcome aboard talk was announced in Today, the daily program the first day. We met Alex who gave us a very informative talk about suggested shore excursions and learned about what to expect during our cruise. They even included a comical video about some of the crazy European habits - it was a good laugh. I encourage everyone to attend this talk!!! The host or hostess also maintains scheduled times at desks (like a concierge) - these are listed in the daily program. This person also goes on select excursions, will host other events, etc. Their SOLE purpose on board is to be there for their respective language group - in our case the English speaking guests. If you have a problem, he's the person to go to - forget the Purser's desk, they have too many other things to deal with and sometimes can be a little curt. The dining was very good and we enjoyed their speciality restaurant also on several occasions. Try the tasting menu from which you get to try a great selection of dishes. Costa offers several drink packages such as the single glass package (X1) that does have to be purchased in advance. The single glass package allows for you to have sodas, mineral water, draft beer and wine during the meal hours in the restaurant and buffet areas. This can be purchased on line before you sail. There are also wine and water packages. This is what we decided on - we purchased the package(there are 2 types: good and better) that includes 5 bottles of wine, a bottle of spumante and 10 bottles of mineral water. You can redeem the mineral water coupons at any bar (they don't have to be redeemed in the restaurant). I usually redeemed a coupon for a liter of water before I retired for the night and when also when I went on excursions or ashore. It was a much better buy than purchasing the small bottles offered at the gangway. The ship was gorgeous. Anyone loving the "grand ships" of yesteryear will love the theme. I understand she was the first passenger ship to be built in the Genoa yards since the Michelangelo in the '60s. Thus, everything is themed after the great, Italian liners. One restaurant, for example, is the Michelangelo with a 20 ft long model of the ship in front. Each public area is similarly named and there is artwork throughout the ship with the same maritime theme. We loved the "upside-down" fleet of the Costa ships in the atrium area. May was a great time to sail as it was not during the European summer break for the kids. Also, the ports were less crowded. Unless you want a lot of children on board avoid Late July through August. Read Less
Sail Date May 2008
Actual embarkation was Naples with the following itinerary:Palermo, Tunis, Palma, Barcelona, Marseille, Savona. Getting to Naples is easy from Rome with a 2hr train ride. Here are some brief comments: -Lower levels outside/inside are a ... Read More
Actual embarkation was Naples with the following itinerary:Palermo, Tunis, Palma, Barcelona, Marseille, Savona. Getting to Naples is easy from Rome with a 2hr train ride. Here are some brief comments: -Lower levels outside/inside are a bit nosy as you can sometimes hear the ship ride over the waves. Try to get level 3+ if you stay in your cabin a lot. This won't matter if you are itinerary focused or spend your time at the sun/pool decks. -Try to pick up some Italian/French/Spanish if you plan to go to Europe. We didn't mind hearing 4x languages on the ship since after all you are in another country and shouldn't expect english to be spoken frequently. -Don't expect North American style of service and cuisine. Majority of passengers are Italian. But we didn't mind too much as we came to enjoy the different cultures although it was annoying to wait with everyone each nite as the second seating dinning room was never on time to open. Overall service of dinning, room attendant, buffet staff more like 3 star than 4-5 star as they are all very friendly but don't have the fine tuned training that they should have. -New ship, so facilities and technology is top notch. Ship arrived and departed each port on time and embarkation/debarkation was very efficient. -itinerary was excellent and information about each port of call was very good. Cruise tour was efficient although it would be nice to have it a little longer. Only port you really need to do some research is Savona....take the tour to either Genoa or Portofino. -Overall good value for new ship and excellent itinerary. Excellent way to visit and travel around Europe. This type of cruise is suited for itinerary focused vacations and a touch of language learning. Set your expectations about Europe and you will have a wonderful trip! Read Less
Sail Date May 2005
Costa Fortuna Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 3.2
Entertainment 4.0 3.3
Public Rooms 4.0 3.9
Fitness Recreation 4.0 3.7
Family 3.0 3.7
Shore Excursion 3.0 3.3
Enrichment 3.0 3.1
Service 3.0 3.7
Value For Money 4.0 3.4
Rates 4.0 3.9

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