5 Helpful Votes
Sail Date: May 2019
Have cruised with Celebrity numerous times with multiple cruises on the Summit. Over the years we have grown to enjoy the size and style of the Summit, and itineraries suit our likes, as this is our first cruise following the Dry Dock I ... Read More
Have cruised with Celebrity numerous times with multiple cruises on the Summit. Over the years we have grown to enjoy the size and style of the Summit, and itineraries suit our likes, as this is our first cruise following the Dry Dock I thought I'd review the cruise. Despite our multiple cruises on this ship this was the first time we left from Cape Liberty Cruise Port. Not the best experience, only two lines/metal detectors for non-suite guests, checking in took at least 45 minutes to an hour, the slowest we have ever experienced. Luckily the rooms were immediately ready so we were able to ditch our bags and have a pleasant if somewhat crowded lunch in the Ocean View Cafe. We found most of the significant changes to involve the cabin (I will describe below) and in the Ocean view cafe. The Cafe located on deck 10 aft of the pool used to have a mostly linear configuration. This has now been changed to one of multiple stations with lots of empty space, allowing for an easier flow of passengers feeling less crowded. Most of the stations were similar and or the same to pre retrofit. A new bakery station featured wonderful freshly baked breads and pastry, super fresh and tasty bread sliced per order, with different breads featured daily! We generally like the Indian and Asian selections, as well as the carving station, and cold salads. All remained excellent. A fromagerie was added featuring a nice selection of cheeses. Breakfast remained the same always tasty and rapid. One great idea was the addition of sinks allowing diners to wash their hands (though most do not!). One new station is a make your own Cesar salad station. Problem is it relies on a mixing bowel that is used over and over by passengers, not the most hygienic concept. Moving aft there were changes at the sunset bar that were not to our liking. The canvas ceiling was removed and replaced with wooden slats that do not protect from rain or sun. All the nice wood and brass at the bar was replaced with Formica and veneer, quite cheap looking. Midships the library, i cafe, and other spaces were removed and replaced with more inside rooms. I cafe not located next to guest services is quite small with a markedly decreased number of computers going to be a problem when we need to print boarding passes. We mostly have our dinners in the MDR/ Cosmopolitan restaurant, fixed seating late. There were cosmetic changes to the dining room. The central columns are now white glass like structures instead of wood. Glass railing on upper floor is now frosted. New chairs and carpet. UNFORTUNATELY the menu has not changed in over a decade and is becoming boring and tired. Many of the dishes are presented like and taste like diner food, nothing elevated. The waitstaff however remain excellent and competent and are becoming unable to sell the menu on any given night. An extensive and great wine list which far exceeds the level of the food.As always the Martini bar was a great place for drinks before dinner, great selection of liquors and fun competent bartenders. production shows in the theatre were new (at least to us) and were very good. Guest acts were also very good. Too much use of DJ's at the pool both during the day and at the pool parties. Need to get some fun Caribbean bands back. Overall the service in all venues remains terrific and competent and it is the people and service that make for a great cruise. One port on this trip 2.5 days in Bermuda a beautiful island. We bought a transportation pass and went to the beach and town on our own. An easy island to negotiate. Beautiful horseshoe beach. Ferry rides to Hamilton and St. George are fun, and the towns offer excellent shopping, dining, and history/architecture. Tuscan Gril was marvelous with great food and service. Read Less
Sail Date: May 2019
I choose this ship because of the Itinerary. 3 days in Bermuda. The ship has been completely refurbished and not too big and easy to get around. And there were not many children. Food was fabulous. Tried all restaurants and my ... Read More
I choose this ship because of the Itinerary. 3 days in Bermuda. The ship has been completely refurbished and not too big and easy to get around. And there were not many children. Food was fabulous. Tried all restaurants and my favorite is the Tuscan. I would highly recommend this for couples, singles and groups. I would not recommend this cruise for children. There is a children's club but not much else to do for them. Being in a suite level was really nice. You have your own suite restaurant, Retreat Lounge and Retreat Deck. We used these areas a lot. Service was great and staff were mostly very friendly. Our favorites are: Alexandra in the Retreat Lounge. Also David and Boom Boom in the Martini Bar. Rhiannon our Retreat Concierge. Carlos, our Butler. Silas, the bartender in the Retreat Lounge. It was a pleasant experience and I would highly recommend this ship for Bermuda. Read Less
1 Helpful Vote
Sail Date: May 2019
We go to Bermuda almost every year on the Summit. This year we took a suite. It is not worth the extra money. You had to look for the BUTLER very nice man but useless. Now for the worse part. The bath rooms are very dangerous. The tub ... Read More
We go to Bermuda almost every year on the Summit. This year we took a suite. It is not worth the extra money. You had to look for the BUTLER very nice man but useless. Now for the worse part. The bath rooms are very dangerous. The tub is to high, no Bar as you get into the tub. You have to reach around a glass partition to grab the vertical shower holder. No floor mat in tub they have this small built in bedded in the floor of the shower. If you the ship moves a little fast and you slip you are a goner. The soap are in big bottles low in the tub so you must have to hold them with two hands . Very dangerous unless you are in port. The light overhead in the bathroom are to low to do a wet shave. Next item, if you want to read the bed side lamps are below the mattress. Try reading that way. With all said a done the entertainment was first class. The people in the retreat lounge were great. The only thing i would suggest until they fix the problems in the bathrooms in S1 category and unless you are under years young I would pass. We are booked next year for the day Bermuda cruise in Aqua class. Read Less
1 Helpful Vote
Sail Date: May 2019
My husband and I chose this cruise because we had never been to Bermuda and the price was right, both airfare and cruise. We paid for transfers on the inbound and that was a bit unorganized. We were met with a princess person, told to ... Read More
My husband and I chose this cruise because we had never been to Bermuda and the price was right, both airfare and cruise. We paid for transfers on the inbound and that was a bit unorganized. We were met with a princess person, told to sit and waited about 45 minutes. The terminal had long lines but they moved very quickly. Disembarkation was chaotic. So many folks decided to walk off, (we did because we had booked a flight at noon). The space was not large enough. People were waiting with loads of luggage, yes golf clubs as well as huge bags and wheelchair passengers too. There was even a ruckus between passengers and security had to be called. Once we got off the ship it was quick and easy. We caught a cab and made our flight in plenty of time. The cruise company does such a good job moving luggage and special needs passengers, I don't understand all the walk offs. They used facial recognition so we didn't even show our passports. Literally took 5 minutes. Our balcony cabin was ship shape. Loved the new colors and plenty of storage. Loved the glass showers. The gave us full size lotion which I appreciated. Our steward Jayesh was timely and we never wanted. Did not feel the need to upgrade. Dining room was very nice with lots of 2 tops. The best food in the Oceanview cafe is at the very back where they had 3 different types of grills going for fresh food. We ate at Sushi on 5 twice as it was a calm haven. We found the entertainment to be very good and always found a seat. The bartenders around the pools worked very hard, especially making all those frozen drinks. Their service was quick, professional and fun. I had a very good treatment at the canyon spa. I wish their sitting area was more welcoming. It seems like an afterthought. It is at the entrance to the fitness area. We had one little blurp with a door banging above our cabin in the womans dressing area. The seas were a bit chippy and we heard it the first night. I went and found the problem and brought it to the attention of the girl who was servicing the area. She took care of it and we never heard it again. i liked that we did not have to go through guest services and maintenance,that the first person we talked to took care of it. The dockyard has lots of cute shops and a wonderful fort and museum. it is worth the $. We took the ferry $4.50 vs cabs which were outrageous. Hired a guide Millard Lightbourne for one day and had the very best tour of the whole island. It is a set price, $50.00 an hr. the vehicle could hold 6 persons and was clean and comfortable. We felt we really got a feel of this beautiful island. Read Less
1 Helpful Vote
Sail Date: May 2019
This was our seventh cruise. Five causes were on rye Carnival, and our sixth cruise was on the Celebrity Equinox to the ABC islands. The experience on the cruise ship on Equinox was so beautiful I didn't hesitate to book this cruise. ... Read More
This was our seventh cruise. Five causes were on rye Carnival, and our sixth cruise was on the Celebrity Equinox to the ABC islands. The experience on the cruise ship on Equinox was so beautiful I didn't hesitate to book this cruise. I loved the idea of going to Bermuda and being for three days and two nights. This ship is beautiful; we had one f the new staterooms on Aqua class on deck 10. We were centrally located, had the most attentive service from our steward. Every crew member as amazing, The entertainment was incredible, the Blu restaurant was delicious, and the service was incredible. I can't say enough about this ship or cruise line. We booked a private tour of the island then we went on a ship excursion called Harbor Nights which was excellent. My only complaint was disembarkment, it was confusing and very crowded. Many of the passengers were from the Philadelphia area, New York City or New Jersey area and they chose to do the walk out. The ship never had people sign up and they have to scramble to open up a second exit. They did and solved the problem. Once was handled it went smoothly. The other problem was porter services at the terminal. Maybe they could have guest sign up for that before they leave the ship so people don't cut in front of you to get the help they need. We waited over twenty minutes before we left and struggled with our suitcases ourselves. Also guest services could be trained in what is available at the terminal so they could answer questions. The new app was helpful but caused problems with the one on the phone that may need to be tweaked and no on announced the time change when we returned, ship time was not adjusted... So that made it confusung, . We had to call guest services to he the correct time., Read Less
6 Helpful Votes
Sail Date: October 2018
I chose this itinerary because it worked with my schedule and it was better priced than most others b/c it was a repositioning cruise. I have traveled on all the major lines and I knew I wanted to try Celebrity again. My goal was to relax ... Read More
I chose this itinerary because it worked with my schedule and it was better priced than most others b/c it was a repositioning cruise. I have traveled on all the major lines and I knew I wanted to try Celebrity again. My goal was to relax the ports of call were not very important to me. I was hesitant choosing Summit because of her age. I read both good and poor reviews. I also didn't want a mega ship - navigating on those ships is frustrating and I don't care about the "rockwall" type features. Ship: I was pleasantly surprised at how well the ship itself looked. As other reviews said, you saw some wear but nothing terrible (that i saw). Its not a very large ship and usually I adapt to ship surroundings very easily but I had some navigating challenges at times. All the windows and glass surfaces were dirty (expected on a ship but seemed excessive). I did not care for the "Smell" of the cafe where all the buffets were - it smelled dirty. There was also a foul smell at all toilets (in cabin and in public spaces). But i am nitpicking. Stateroom: I chose a Sky Suite and because I was last minute there were limited options - I ended up in stateroom 6119 which is S2. Location was good being between midship and aft elevators. The room overall was also in good shape. Some surfaces and upholstery showed wear but not extensive. A- on how clean it was! There is an incredible about of storage not just in the large closet but lots of drawers and cabinets all over stateroom. There was something up with floor near the sofa it is uneven and made weird noise. I also did not really like the view of lifeboats outside my balcany - but it was nice to just relax out there. All in all I was very happy with room. Butler: As a suite you have a butler. Mine was very good - attentive and helpful. A nice perk to have but I am not convinced it was really worth upgrading for. What they outline online was not completely my experience. Entertainment: House band played throughout ship they were very good. The shows in the theater were very good as well - impressive for cruise ship entertainment. Lots of events going on if you wanted to partake. Food: As a suite guest we have our own dining room called Luminae. The service was excellent. The cuisine was excellent. It's a smaller restaurant so the food didn't seem so "cookie cutter" and this is where I ate most my meals. I tried Blu one night and Cosmopolitan one day for lunch and they both were good. As suite guest also had access to Michael's Club - a quiet room where you can chill and have a drink. Packages: UGH! Beverage: I miss the days when everything but alcohol was included. Unless you drink excessively (alcohol or other) I don't think the drink package is worth it. Internet: Seriously reconsider this. Unless you need to remain connected don't do it! I would say for over 50% of the voyage the wifi did not work and I had to keep logging back in to reboot it. Major pain. When spending that much on wifi you would think it would work flawlessly and it didn't Embarkation / Disembarkation: Incredible perk as a suite guest. Was on the ship with in 15 minutes after arriving at terminal and it literally took 5 minutes to leave ship. Read Less
1 Helpful Vote
Sail Date: October 2018
This was my dream cruise for 17 years not knowing it was even a luxury cruise. Then, my dream came true as of this past cruise. The double handicap interior stateroom was the most beautiful and largest stateroom in the interior category ... Read More
This was my dream cruise for 17 years not knowing it was even a luxury cruise. Then, my dream came true as of this past cruise. The double handicap interior stateroom was the most beautiful and largest stateroom in the interior category (get it before they do a complete makeover in 2019)...plus, we had our own padded headboards (per bed) unlike many other cruise lines. Thelma, our room stewardess was so wonderful and underrated...she deserves to be a butler someday. she made sure that everything was absolutely perfect. As for the food in the main dining room, the food was so excellent...I just had to get a recipe or two. The spa café was nothing but perfect and the buffet was decent (except for afternoon tea when the food was excellent every single time). The specialty dinning was excellent but Tuscan Grille and a Taste of Film were the best out of all of them. Tuscan Grille made me feel like I was in Italy without having to go there. Taste of Film was spot on...I saw Chef and they made their own twist on dishes from the film. As for the Spa and Fitness center there, I have been to better places than that except for their indoor spa pool but maybe next year when they do the ship over I will fully utilize it. The indoor and outdoor pools were amazing. You just have to see any of their shows but most especially..."Chandelier" where they do a good show within the whole nine yards including aerobatics. Of course, I did plenty of shopping during this past cruise but St Martin is the best place to shop for duty free alcohol and liquor. The Cruise Critic event at the casino was spot on despite not winning anything but I had a great time...the casino on this ship's pay out was decent but not as much as the main land casinos. As for the shore excursions, we did everything from the cruise line. In St Martin, we did the St Martin Beach Rendezvous as our first shore excursion. We had a wonderful tour guide and she showed us the entire Dutch side of the island. After that, we went to Simpson's Bay Beach that had nearly crystal blue waters except for the seaweed. The tour included a tour of the Dutch side of the island, a welcome drink (alcoholic or non-alcoholic) fruit punch, beach chairs (umbrellas were only $4 extra), authentic food with either an alcoholic or non alcoholic drink and an extra tour with transportation back to the ship. I was upset that Kon Tiki boat tour was undersold but at least my roommate was getting a little better. She wanted to do Magen's Bay but if we did it outside of the cruise line, we would had to pay more money and so we did the Magen's Beach Getaway in St Thomas instead. We had a tour and then we went to the beach before going back to the ship. As for the grand finale shore excursion for this cruise in San Juan which also included transportation to the airport, we had a wonderful tour guide named Hugo and he gave us a basic tour of San Juan before our Bacardi Factory Tour. Plus, we had a blast throughout our time in San Juan. Would I recommend this cruise to anyone? Yes. This cruise has great value. You will be well fed. You will be well entertained. You will end up shopping until your drop. You will be well traveled (depending on which shore excursion you pick). But would I go on this cruise again? Maybe. Read Less
5 Helpful Votes
Sail Date: October 2018
We originally booked this cruise for the fall of 2017 while on board Silhouette in the British Isles in 2016. This was one of the few cruises offered by our favorite cruise line, Celebrity, that was still on our bucket list. Our plan, when ... Read More
We originally booked this cruise for the fall of 2017 while on board Silhouette in the British Isles in 2016. This was one of the few cruises offered by our favorite cruise line, Celebrity, that was still on our bucket list. Our plan, when booking it, was to take any cabin, knowing full well that when Celebrity announced the 2018 deployments we would switch on the first day staterooms became available for this cruise and get the stateroom we wanted. This cruise was on Summit, one of Celebrity's older M-class ships. We had sailed on her sister ship Infinity (exactly the same ship) six different times so we knew exactly what we wanted—an aft cabin. So when this cruise opened for booking we grabbed it on the first day it was available and got a great aft cabin on deck eight. Our original plan was to do this cruise by ourselves, without any of our Martini Mates, Silhouetters or friends. Just us. So when we booked this cruise we planned some shore excursions with two other couples on the Cruise Critic roll call. This set up a very different dynamic than when we usually sail together. While we usually do shore excursions together, eat dinner together, we wouldn't be able to do that on this cruise as they booked Aqua class (which eats dinner in Blu) while we would be eating in the Main Dining Room (MDR). But we still spent a great deal of time with the four of them but for Kathleen and I, it made it a very different cruise. Disclaimer I came back to add this because it needs to be said. I had a really hard time writing this review because of a number of things but the biggest of them (that colored more than half the cruise) was the fact that we both caught horrid colds about midway through the cruise. Kathleen got it first and I followed soon after. There is nothing worse than being sick on a ship and this really sucked. As I write this (almost two weeks later) I am still coughing. Totally sick of being sick. Just wanted you to know that up front. It didn't really change the quality of the cruise but it did change some of our experiences and that made the trip wind up on a very sour note. Embarkation/Disembarkation From our AirBnB in Manhattan we were picked up (right on time) by Carmel Limo and driven underneath the Hudson River to the Cape Liberty cruise port in Bayonne, New Jersey. It was Sunday, which meant that even though we had been told it would take about an hour to get to the port from downtown Manhattan, it only took us about 20 minutes flat. So we arrived early (around 10:15) which meant we had to wait about 45 minutes in the terminal before we were allowed on the ship. Once we were onboard we went right to the buffet to grab some burgers and started using our drinks package. Staterooms were released at 1:15 and we were in ours five minutes later. An even bigger surprise was that our luggage was already in the hallway which meant we got to unpack and fix up our cabin at one of the earliest time ever, on any Celebrity cruise. Disembarkation was fine. We were off within minutes of when we were told we would be. There is quite a bottleneck in the port to pick up luggage. You have to face off with video screen to clear customs but once you are through there it's an easy disembark. The Food Let's be honest, so much of cruising is about the food. Let's start with breakfast. We ate pretty much every breakfast in the buffet. We prefer Blu for breakfast but since we weren't in Aqua on this trip, off to the buffet we went. On day two I discovered the Eggs Benedict station which was on the starboard side of the buffet, all the way aft. During lunch it is the pizza spot. The Eggs Benedict were superb. I think I ate them just about every morning. They had a variety of styles to choose from but I got hooked on the Mexican ones. The guy cooking would slather guacamole on the English muffin, then salsa, then the perfectly poached egg, then hollandaise sauce. My mouth is watering just writing about it. I can't say a lot about lunch as we either skipped it (after that huge breakfast), were off the ship in ports or we caught a quick burger, salad or pizza in the buffet. We did do lunch in the dining room twice and it was fine. Nothing to be thrilled with. For dinner we normally do early seating or are in Blu because we are in Aqua class but this time since we were in a Concierge cabin and weren't eating in Blu, we decided to try Anytime Dining. We did not reserve our seating time in advance. To be honest, I just didn't think it was necessary and it turned out I was right as there was usually a longer line to get in for those with reservations than those without. The first night we ate in the dining room we had to wait about 30 minutes to get a table. The second night we were given a pager and waited about 45 minutes. After that, we would go a little later (6:00 instead of 5:30) and we usually got in within 10 minutes or so. We always asked for a table of six or eight. We eat by ourselves most nights at home so we like to socialize at dinner. Strangely we wound up at a table (different tables) with just about the same people almost every night we ate in the dining room. This was both a good and bad thing. We liked the people but we were looking for some variety. The food was fine but nothing special. Some of the items on the menu have been there since our first Celebrity cruise in 2004. That's just sad. Service in the dining room was good. Be aware that if you take this particular cruise (New England Fall Foliage) that it will be a predominately older crowd so if you don't want to wait in line, go to dinner later or book traditional Late seating. All our friends who had Late seating told us it was emptier and the service was better and more relaxed. We had great service but there just weren't enough people doing the serving. See my note below about the problems that X has. We did two different nights in speciality restaurants—one in Qsine and one in the Tuscan Grille. Qsine is one of my favorite restaurants anywhere because I love the variety. We had made a reservation pre-cruise for 14 so we could get the big table for a reunion of our Silhouetter buddies and we had an amazing time. There was a snafu with the billing (we had prepaid but the restaurant did not have record that we did) but the meal was AMAZING. I will be sorry to see this version of Qsine go to make room for Le Petit Chef at Qsine or whatever they are calling it. Our night in the Tuscan was almost as good. Service was outstanding, we got a nice discount, we had a bunch of fun with all our friends (we took another big group—this time 10 of us). Which brings me to a comment my brother made. Why can't X make food that is as good as the food they serve in the speciality restaurants for the MDR or the buffet? I mean simple stuff, like desserts for instance. The desserts in the buffet are puffs of air compared to the desserts in Tuscan Grille. I know you get what you pay for but I seem to remember when dinner in the MDR featured that kind of food. The food we had in both Qsine and the Tuscan Grille was FAR superior to anything else I had on board...other than the Eggs Benedict. That was the best thing I ate. Well maybe that was the Qsine lamb chops. The Weather Normally I wouldn't have an entire section in a review about the weather but so much of this cruise was about the weather. For our entire time in NYC, even though it rained a few times, the highs were in the mid 70s. With horrible humidity. Horrible for us. Here in Seattle we don't ever get that warm and that humid at the same time. On the cruise, the weather turned even weirder. Our first three days—sailaway from New Jersey, our stops in Boston and in Portland, Maine—were downright warm. The high in Boston on October 9 when we were there was 86 degrees. Even crazier, the high in Portland, Maine on October 10 was 84. In the sun it was substantially warmer. Then the very next day when we were supposed to stop in Bar Harbor, Maine the ship wasn't able to because of the high seas and the wind. From that point on we had some of the rockiest weather we have ever had on a cruise. Going around Nova Scotia and across the Gulf of St. Lawrence until we were in the St. Lawrence seaway, we rocked and rolled the entire time. The same was true on the way out of Québec as well. That meant that on a 14 night cruise, we had at least 6 days that featured some heavy oceans. Another weather consideration if you are thinking of taking this cruise would be the lateness in the past few years of the fall foliage colors. Celebrity offers this itinerary three times each fall. As of now, you can take it in early September, mid-September or when we did—early October. It used to be (10 years ago) that the best foliage was on the middle cruise. As the globe has warmed up, fall colors are getting later and later each year. For instance, on our pre-trip we barely saw reds, oranges or yellows in Vermont or upstate New York. On the cruise we really didn't see incredible fall colors until we were on our way into Québec. Totally amazing (check out the pics in the slide show on the home page). The Ship Summit is in OK condition for a ship that was launched in 2001. She was "Solsticized" in the late 2000s after the Solstice line of ships joined Celebrity, but she is in need of another fix up. There is nothing horribly wrong, just rust showing on verandahs, creaking floors, verandah doors that sticks and other symptoms of an older ship. The rumors are that Summit will be going into dry dock in 2019 and we hope that is the case. The rest of the ship also needs updating. The public areas are still nice. Definitely an improvement on the RCL ship we sailed on two weeks before we left on this cruise. That ship (Explorer of the Seas) was built around the same time but looks much more the worse for wear. That said, I now believe I like the Solstice class ships more than the Millennium class. They just have so much more to offer and so much of the M-class ships have been just had things added on to them which makes them much more hodge-podge than ships that are built for a purpose. A great example are the dining rooms. On M-class ships the Aqua class dining room is an add-on, carved out of the main dining room but on the S-class they are purpose-built and feel more natural, like they belong there. I will say that parts of the ship are in great shape, like the gym. Lots of great equipment, kept in pristine condition, open almost all the time and just an all around great place to work out. The Martini Bar, the Main Dining Room (MDR) and other large venues are still almost as nice as they day they were built and put in service. The worst part of the cruise We had one major complaint about this cruise: the ship is understaffed. That's the best way to put it. We found so many great, hard working Celebrity crew members that did the very best they could but there just weren't enough of them. Some examples: We were in the Rendezvous Lounge before dinner and there were at least 100 people in the lounge and about 20 of them waiting at the bar and there was just ONE bartender. That's it. We were in the buffet for dinner. We had our dinner and we waited more than 20 minutes for a server to come by and offer us a glass of wine or a cocktail. I finally got up and walked to the bar on the far end of the buffet and got my wife a glass of wine and ordered a drink for myself. The bartender there said that he would bring it to me. About 20 minutes later, I finally got up and went back to get it. Another night in the buffet, it was a SPECIAL burger night at the grille at the back of the buffet. I went back there on three separate occasions about 15 minutes apart and each time there was a line of 8-10 people waiting and ONE crew member working. On a daily basis in the Rendezvous Lounge there was only one server for the entire side of the lounge, more than 150 plus people. My brother, his wife and our two best friends were in Aqua and eating in Blu. There was one sommelier in the entire restaurant each night for more than 150 diners. Good luck if you were looking for a different bottle of wine or a maybe just a second or third glass with dinner. We had the best stateroom attendant we have ever had on any of our 26 cruises (17 with Celebrity) but he worked with no help whatsoever. Not sure he ever got any time off. When we first sailed Celebrity in 2004, stateroom attendants had an assistant and were responsible for about 15 staterooms. our amazing stateroom attendant had no assistant and at least 20 staterooms to attend to. As a long-time Celebrity cruiser who loves the Celebrity product, I will have a much harder time recommending Celebrity after this experience, especially with the staffing situation becoming even thinner with their concentration on their new ship Edge to the detriment of the other ships in the fleet. There were other problems (all fixable, as is this one) but this is the biggest one and it faces the entire industry with the onslaught of more than 120 new ships coming in the next five years. Lastly, I want to mention that at least twice I went to ask to speak to the Hotel Director or Food and Beverage Manager about this situation. I went to Guest Relations and was told someone would contact me. I was never contacted. Television and internet connectivity sucked! The television experience on this cruise was the WORST I have ever had at sea after 25+ cruises. I know, I am on a cruise, do I really need to watch TV? Yes. Because my wife and I both caught horrible colds and just needed a day to be sick in our cabin. We wanted to take our minds off of how we felt by watching television. Good luck! Nothing on at all. Barely got the map of where we were. When something would come on the reception was horrible and the selection even worse. HGTV that flickered in and out and was cut to ribbons by Celebrity to eliminate commercials. Cooking channel that repeated the same shows over and over again. Celebrity's television experience has gotten worse and worse over the years. Now I totally get problems with satellite reception. Weather can screw that up and on this cruise we had some crazy weather. But couldn't they PLEASE put some movies, TV shows, anything on their server that we can access while at sea. The only option other than the aforementioned lousy programming were movies that were chargeable at $14.95 per viewing. Most of them were old. Something that I would find free on Netflix or Amazon Prime. Last summer we did a quick HAL cruise to Alaska and their TV was AWESOME! Tons of free movies, the full catalog of BBC nature films and so much more. Incredible 4K televisions in every cabin. Makes X look sad in that department. I have had people ask me why I didn't just stream Netflix or Amazon? Well besides only having Elite Plus internet minutes, in our aft cabin, the connectivity was HORRID! I ran a couple of speed tests and got barely .3 megabytes per second up (at home I get 50 MB up and down). Yes, .3! My brother had better luck than I did and I think that may have been because of his placement on the ship (remember, we were in an aft cabin) but when I would go forward and sit in a common area, mine wasn't much better. A little about those people who did great work Let's start with the best stateroom attendant we have ever had in more than 23 cruises, Eddie who took care of us in stateroom 8176. The photo below are our gang, the Cruise Ruiners with the amazing Marly from Columbia in the Rendezvous Lounge. She was beyond phenomenal. Never seen anyone work so hard. The entire crew in Cafe Al Bacio was awesome. The amazing Voltan who was EVERYWHERE in every dining venue at all hours of the day and night. All the guys who make eggs Benedict in the buffet—the best I have ever had and I love eggs Benedict. We are big trivia fans and the activities staff that ran the daily trivia contests were awesome. And there were a lot of them. Some sea days there were four sessions. I do wish they were all up in the Revelations Lounge where everyone could see the screen they were projecting video questions on but that's a minor complaint. The staff did a great job running the games. We were pretty much one of the top teams. Our team name was the "Cruise Ruiners" because one lady thought we were talking a little too loudly during a bingo session that preceded one of the trivia games and told us we had "ruined her cruise." The name just stuck. Maybe we'll get shirts. The People who were Disappointing Some of the people who were not so good: The guest relations people who told me they would have someone call me back but never did (about our ongoing issues). The manager of Qsine who woke me out of sound sleep because he thought we had walked away from the tab on a table for 14 when we had paid pre-cruise as a group through the group department almost a month before we sailed. He did apologize after waking me up with a phone call at almost 10:00 pm but there is no excuse for this. Where did he think we were going to go to get away from him? Jump ship and ditch the last 10 days of the cruise? The Concierge who was supposed to be there to help us as well as the special events coordinator who turned the Cruise Critic group down cold when we asked to be able to have lunch together in the dining room on the last sea-day. This is something that we have had no problem arranging on Infinity, Silhouette, Solstice and Eclipse on previous voyages. These people were totally unhelpful. Would I recommend this cruise to a friend? They ask this on the Celebrity cruise evaluation that they send you. Well, I would recommend it but as it stands now, I would tell them that before they consider taking Summit to New England, they need to re-evaluate whether they want to sail on a ship that is so understaffed. If they are willing to wait 20-30 minutes for a cocktail or glass of wine. That If they want anytime dining they might have to be willing to wait 30 to 45 minutes to be seated. They also need to think about what will happen if they become ill and want to just lay in their staterooms and watch the WORST television on the high seas. Holland America makes Celebrity's television look like the 1950s. They need to decide if they want (or can) sail and be away from work and family with the WORST internet connectivity ever. My average download speed was under 1 MBPS and upload speed (I need to upload changes to websites when on vacation) was NON-existent. I would tell them that if they can put up with this, then maybe Summit to New England is for them. I would tell them that the crew that will be sailing with them there are OUTSTANDING and trying as hard as they can to help them have a great vacation. Read Less
2 Helpful Votes
Sail Date: October 2018
We had sailed Celebrity several times before and they serve our demographic (retired couple) quite well. We wanted to cruise out of the Northeast so that we could avoid flying. The Summit is due for a total refurb in Feb 2019, and it ... Read More
We had sailed Celebrity several times before and they serve our demographic (retired couple) quite well. We wanted to cruise out of the Northeast so that we could avoid flying. The Summit is due for a total refurb in Feb 2019, and it does need it. The decor is a bit dated, the cabins need some rework and the cabin-locks were troublesome from beginning to end. With that said, a cruise is made or broken by the staff, and Celebrity always has friendly, professional, competent people, in all roles. This is why we plan on cruising them again and again. The entertainment was 'average' at best, nothing to write home about, I am afraid. The Guest Relations desk was superb, very helpful, especially in the continual dealings we had with our cabin key-entry (one of our two keys would fail every 36 hours!). The food was always excellent and the entire Wait-Staff was superb. I DO wish that their Internet was more affordable--I mean, REALLY?! And their pricing plans may work for kids and millenials, but that's about IT! Also, the TV feed was 'limited', and repetitive, not particularly helpful on our rough-seas sea days. Read Less
1 Helpful Vote
Sail Date: October 2018
This cruise offered a chance to see parts of New England and my home country of Canada my wife and I wanted to see. The transportation from the airport to the port was less than we would have liked. The van was not maintained very well, ... Read More
This cruise offered a chance to see parts of New England and my home country of Canada my wife and I wanted to see. The transportation from the airport to the port was less than we would have liked. The van was not maintained very well, broken seatbelts, and the side door would not close properly. At the pier embarkation was very easy and quick. The ship was a little tired but that will all be taken care of with the refit coming next year. Our cabin was fine as it was mostly used for sleeping. This was our first time trying anytime dinning and the first night was very rushed. Our appetizers arrived before our sommelier had come to the table. The following nights we were in a different section and service was great so we asked for the same waiter, Frederick, for the rest of our dinners in the main dining room. The speciality restaurants were awesome. The Tuscan Grille, Sushi On Five, and Quisine did not disappoint. As a chef myself I really enjoyed the cooking demonstrations by the executive chef and the progressive golf with Gigi was a blast. We went to the shows almost every night in the main theatre. The Celebrity cast of singers and dancers was good and the orchestra was great. The entertainment that was brought on board was excellent. The service was always great. We especially loved the Martini Bar where we were known by name and greeted each day by Imade. We booked a shore excursion in each port and found the tour guides to be excellent and very engaging. There was lots to see in each port but we especially enjoyed Quebec City, Charlottetown, Halifax, and Boston. Bar Harbour was missed due to weather. We booked a tour of Manhattan before our flight home. It is an amazing city to see but the tour felt very rushed. Several times it was mentioned that people had to get back earlier than the four hours allotted. However it was over heard in a conversation between the driver and the tour guide that the driver had a football game to work in the afternoon and was in a rush. Overall the cruise was excellent. This was our fifth time cruising with Celebrity and second time on the Summit. We were however disappointed with the changes too the Captains club since we last cruised. Our previous cruises of 10 days or less were each worth 30 club points however because of the category we booked this 14 day cruise was only worth 28 points. This left us 2 points shy of the next upgrade level. In the end we enjoyed the cruise very much. We met some great people and the fall colours were spectacular. We would recommend this itinerary and ship to cruisers who enjoy history and great service. Read Less
Celebrity Summit Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.5 0.0
Fitness Recreation 4.5 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.5 0.0
Service 4.5 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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