6 Miami Viking Ocean Viking Sun Cruise Reviews

Two weeks ago, I returned from a four-month Around the World Cruise on the Viking Sun. The ship is beautiful. However, there were many things wrong with this cruise which is why I can give it only two stars. Five ports were missed ... Read More
Two weeks ago, I returned from a four-month Around the World Cruise on the Viking Sun. The ship is beautiful. However, there were many things wrong with this cruise which is why I can give it only two stars. Five ports were missed because of "bad weather". Passengers were given NO compensation for ports missed except for one port when the ship had engine problems. The ship is two-years old and understaffed in the dining room. The service is very slow and the food is often served cold. Perpetual chaos in the dining room. Even though I complained several times to restaurant managers, the service never got better. The temperature in the dining room is often overly warm and uncomfortable. Asian food is served more often than to my liking and some foods are repeated often. Outdoor grilling is often served on the pool deck but the lines can be 15 minutes long because the cooking is slow. The passengers on the world cruise had two photo ops provided by the Viking staff on the bow of the ship. We were told that we would each receive a copy of a photo. We never received a photo. I recently learned that not only will we not receive a photo but also that the photo is posted on Facebook, and unless we have a Facebook account, we cannot see the photo nor will we receive a copy. I do not have a Facebook account and do not intend to get one. The Guest Services, Housekeeping, and bar staffs are excellent. The Shore Excursons staff does a great job of trying to accommodate passengers for their choice of shore excursions. The General Manager, Sujith, is extremely nice and does everything he can to grant requests from passengers. To sum up, I think that missing five ports on a world cruise with no compensation is unacceptable. I doubt I'll travel with Viking again. I found too many annoyances to make me want to sail with them again. Read Less
Sail Date January 2019
We sailed with Viking River Cruises previously and had a wonderful experience. We expected the same with Viking Ocean Cruises. What was originally a 4 port cruise to Belize, Cozumel, Key West and Cuba turned out to be a 1 port cruise to ... Read More
We sailed with Viking River Cruises previously and had a wonderful experience. We expected the same with Viking Ocean Cruises. What was originally a 4 port cruise to Belize, Cozumel, Key West and Cuba turned out to be a 1 port cruise to Cuba. This cruise line is totally unprepared for ocean cruising and kept changing the itinerary and rules. The food and service were great. There is practically nothing to do on board. 3 lectures a day; trivia contest which conflicted timewise with the afternoon tea and let's not forget the; terrible "entertainment" is not my idea of a good time. Oh, I forgot the 2000 piece jigsaw puzzle the passengers can work on when there is nothing else to do - which is most of the time. If you want nothing more to do than sleep, lay by the pool and eat this might be the cruise for you. Read Less
Sail Date December 2017
We have enjoyed a number of Viking cruises in the past and I especially wanted to return to Havana. This trip, however, was extremely disappointing. The food and drinks on board were under par and in some cases very bad. (Twice I was ... Read More
We have enjoyed a number of Viking cruises in the past and I especially wanted to return to Havana. This trip, however, was extremely disappointing. The food and drinks on board were under par and in some cases very bad. (Twice I was served drinks with spoiled ingredients.) The logistics of transporting us to shore and around the country were uncomfortable and unpleasant. We realize that certain Cuban restrictions dictated what Viking could and could not do, but, within those parameters, you could have done much better! Except for the totally fun ride to dinner in the 1950s convertibles, our excursion to Havana was very disappointing. Also giving us $500 shipboard credit to compensate for not being able to dock in Havana was worthless since no services were ever available nor was there much left to buy in the shops. I was never able to book a spa service and ended up buying some things I really didn’t want. Read Less
Sail Date November 2017
1. We chose this cruise because it was going to 4 ports including Havana. Itinerary changes made it considerably less desirable: day in Key West and 3 night stay over in Cienfuegas. Cienfuegas is worth one day. I do not fault Viking for ... Read More
1. We chose this cruise because it was going to 4 ports including Havana. Itinerary changes made it considerably less desirable: day in Key West and 3 night stay over in Cienfuegas. Cienfuegas is worth one day. I do not fault Viking for these changes, but it was not the trip we hoped for. 2. We were not docked in port but had a 15-minute tender to Cienfuegas. 3. For reasons unclear, most tours forced you to meet between 6 AM and 8 AM to meet your buses. That meant setting alarms and hurrying through breakfast and morning routines for no apparent reason. 4. Food and services were excellent as always on Viking. Manfreddi's in particular was especially good. Public spaces are beautiful and love the art and Nordic antique collections. Once again, I do not think any of this was Viking's fault, but I would not recommend taking this cruise if it remains the same as when we went. Read Less
Sail Date November 2017
Very poor communication during the year-long reservation period about changes in times and places. Excursions were spent riding a bus to get somewhere for a very short rather hurried view of the place. Had a jr suite that was supposed to ... Read More
Very poor communication during the year-long reservation period about changes in times and places. Excursions were spent riding a bus to get somewhere for a very short rather hurried view of the place. Had a jr suite that was supposed to allow earlier boarding—-had to inquire after original check in and finally allowed to board ahead of some. This jr suite was also to have stocked mini bar with drinks and snacks. We requested wine and were constantly resupplied with liquor and had to call to get corrected. On about the third day we ate some of the snacks—-they were never resupplied. It’s all too bad——we had booked this cruise a year ahead (to get free airfare but that didn’t go away as we were told it would if not booked by a certain date) and were so looking forward to it. I’m very sorry it and Viking were so disappointing and not the top notch cruise I was expecting. Read Less
Sail Date November 2017
To see Cuba and several central American ports was our goal. I have been to Cuba multiple times and was indifferent to the port (my wife's first visit and she was very happy). The hotel stay purchased via Viking was a poorly kempt ... Read More
To see Cuba and several central American ports was our goal. I have been to Cuba multiple times and was indifferent to the port (my wife's first visit and she was very happy). The hotel stay purchased via Viking was a poorly kempt hotel on the older side. It was not the quality that we would choose to stay and makes us unlikely to stay at a Viking cruise choice of hotels. The Hilton property is not a fine hotel, but a worn middle class facility. The cruise was only disappointing if you expected what was advertised. The restitution was inadequate for a cruise that was far different than what we purchased. A few hundred dollars was given for a future cruise. towards the end of the cruise, I went to purchase several more Viking cruises. I went to the future cruise desk and their was no line. A approached the Viking Cruise future cruise salesperson. He looked up and said, "I.do not talk to people who do not have appoints, I am too busy to speak with you. Sign up for an appointment and we will let you know when to come back. I was incensed and said. "I do not want to talk to you, all I want to do is purchase to more cruises NOW! He backed off and us to buy to two voyages. I was very angry at the time, by wife calmed me down. Not wanting to accept our money and not wanting to sell the cruise is appalling Read Less
Sail Date January 2017
Viking Sun Ratings
Category Editor Member
Cabins 5.0 4.7
Dining 5.0 4.5
Entertainment 4.0 4.3
Public Rooms 5.0 4.8
Fitness Recreation 5.0 4.4
Family 1.0 4.4
Shore Excursion 4.5 4.1
Enrichment 4.5 4.3
Service 5.0 4.7
Value For Money 5.0 4.3

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