We have cruised twice before, on both occasions with Royal Caribbean, but this was the first time with our 7 year old. Check in was smooth at Miami, but our clerk didn't bother to give us any of the ship info that the next booth along was getting. Had to ask questions myself to find out where the food etc was being served. More training needed here I think!
Also, booked a pre-cruise hotel stay in South Beach, and didn't get picked up for the trip to the pier. We ended up catching a taxi instead.
We booked a concierge cabin with a balcony, but the room was too small for the sofabed. The chair under the mirror had to be jammed next to the balcony door to enable the sofabed to be extended. This also meant that when my son was in bed, or after the bed had been put down for the night you were unable to access the balcony. There wasn't anywhere else for the chair to go. This was a shame as one morning I woke up early, and it would have been lovely to have gone outside, and watched the sunrise, and arrival in port, but it wasn't possible as I couldn't get to the patio door. Also, when we arrived in the cabin there was a large yellow blob on the carpet which appeared to be cheap plasticy cheese, although I didn't get too close! I called the room attendant, and he cleared it/scraped it but didn't really understand why this hadn't been seen earlier. Bathroom was tiny, and looked old. He really enjoyed the kids club, and loved all the activities in the evenings, he made a teddy bear, and coloured a t-shirt, but I wasn't really impressed with the security. Had to set-up a password when we first visited, but was never asked for it. Also, the gate/door was often left un-locked, and on the first visit when I filled out the forms my husband and son walked around inside, and the thoroughly nice helper informed my son that the water fountain was available if he needed a drink. It was on the other side of the gate!! I was ok with these facts, as he is nearly 8, and wouldn't walk out, but I wouldn't be happy if he was younger.
Not much storage space. Can't access the balcony when the sofabed is in use. Lots of traffic past the room at night.