While on a majestic fjords cruise and leaving Amsterdam we hit a foreign object on a initial inspection and short delay we had the all clear to carry on but never got to Norway, around half way the boat developed a mechanical vault so had to turn back.
The cruise was eventually terminated and we went back to Amsterdam. We still enjoyed a full program of entertainment and everything else on board. They announced that we would be going back to tilbury by ferry
They had already given us £25 each and a free bar fo one night but then told us we would get a full refund + free cruise of same duration anytime in the next 2 years or if we wanted a longer one they will deduct the value of this cruise
We only lost one day of the whole trip it’s good to hear of a company doing the right thing with out having to spend hours complaining. Nice one CMV