We booked and saved for this cruise for over a year. This was first time cruising with MSC. From A-Z was bad. Room was never cleaned properly even upon arrival. Drawers had sand, etc in them, comforter had hole in it, closet door handle was broken off and under bed, the couch/bunk was never down in couch position, floors never looked vacuumed, I had to call numerous times for toilet paper because room attendant would "tidy" up but never refill paper or empty garbage cans. This is first cruise my family went on and actually lost weight. The food was horrible be it dining room or buffet. The show(S), was the same show with same performers every night. Just wearing different outfits and music. We booked 2 excursions through MSC. Both were a disaster. Manager at excursion desk and others were horribly rude to us and none of it was our fault! First excursion issue was Jeep tour did not take us to any of places listed, nor did we do off road as stated. Second excursion did not provide enough fairies for customers to get to destination. My family of 4 stood in direct sun on dock for 1 1/2 hrs then ended up on random small boat which took another 30 mins to get us to intended destination. Little/nothing to do for kids. They state arcade room, there are 6 games.....Both my children were bored. Kids clubs (when open), did not have much of anything going on. We spent so much money on this and are extremely disappointed.