The plan to see three US states and leave from and return to Boston (Globus from Boston to Montreal) with an opportunity for Fall foliage and a 7-day three province cruise on the ms Veedam made it an exceptional offering. The support of the Excursion people was excellent even when that support was helping with another providers excursion, The entertainers were very talented although very few. The food was good (cruise ship average), the cabin was small but acceptable, and the room steward was exceptional. The Dining Room was very slow. The help in the Lido Market were English challenged and occasionally seemed rude, but it may have been inability to understand. The issues arose when anything unusual occurred. A delay on leaving one port put us late into the next which required many of the tours to be adjusted, and the staff became abrupt to the point of rudeness when questions were asked. But, things were going to get worse because we were reentering the US the next morning requiring us to pass through customs. We received two OR three written communications (the variance occurred even when two cabins were doing identical activities the following day). Announcements were frequent throughout, but basically they said follow your final written communications precisely. Our final written communications were WRONG. No one cared about the instructions we were trying to follow. Each rude staff member we encountered was herding us like recalcitrant sheep as per their orders. When this process concluded we (about 40 of us at the time) found ourselves in the Showroom where NO ANNOUNCEMENTS COULD BE HEARD and NO MEMBER OF STAFF OR CREW WAS PRESENT. As things became slowly and painfully corrected I was left to wonder, "HOW HORRIBLE WOULD IT HAVE BEEN IN A REAL EMERGENCY?"

Confusion, Chaos, and Rudeness Outweigh Positives!

Veendam Cruise Review by PLT

7 people found this helpful
Trip Details
  • Sail Date: September 2018
  • Destination: Canada & New England
  • Cabin Type: Large Ocean-View Stateroom
The plan to see three US states and leave from and return to Boston (Globus from Boston to Montreal) with an opportunity for Fall foliage and a 7-day three province cruise on the ms Veedam made it an exceptional offering.

The support of the Excursion people was excellent even when that support was helping with another providers excursion,

The entertainers were very talented although very few.

The food was good (cruise ship average), the cabin was small but acceptable, and the room steward was exceptional. The Dining Room was very slow. The help in the Lido Market were English challenged and occasionally seemed rude, but it may have been inability to understand.

The issues arose when anything unusual occurred. A delay on leaving one port put us late into the next which required many of the tours to be adjusted, and the staff became abrupt to the point of rudeness when questions were asked. But, things were going to get worse because we were reentering the US the next morning requiring us to pass through customs. We received two OR three written communications (the variance occurred even when two cabins were doing identical activities the following day). Announcements were frequent throughout, but basically they said follow your final written communications precisely. Our final written communications were WRONG. No one cared about the instructions we were trying to follow. Each rude staff member we encountered was herding us like recalcitrant sheep as per their orders. When this process concluded we (about 40 of us at the time) found ourselves in the Showroom where NO ANNOUNCEMENTS COULD BE HEARD and NO MEMBER OF STAFF OR CREW WAS PRESENT. As things became slowly and painfully corrected I was left to wonder, "HOW HORRIBLE WOULD IT HAVE BEEN IN A REAL EMERGENCY?"
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Cabin Review

Large Ocean-View Stateroom
Cabin FF
Met expectations except for a slow draining tub. Reported, but did not improve.
A Deck Inside Cabins, Outside Cabins

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