As a couple that has primarily sailed with Princess (on a variety of its ships), and our most recent sailing however on Celebrity. We were expecting Princess's usual high standards, we were wrong.
The embarkation in Singapore should have given us a clue of what to expect, the check-in process was disorganized and unnecessarily complicated, service staff standing around with random staff yelling at customers to follow the confusing signage around the check-in areas. The check-in agent made an error and removed one of us as the authorized user of the credit card (which lead to a long line up at Passenger Services later on to resolve with representatives that barely spoke English).
Boarding the ship was a slow process as well, as customers were being forced into a single line to board so that you would have to take a "boarding picture" with staff.
Upon boarding, a crew member met the guests and directed them to the elevator, we typically take the stairs and told her our cabin floor name and number - she had no clue how many decks up or down our cabin was and whether we were to walk forward or aft. Once we found our cabin, we were surprised how small the cabin actually was and how disappointing the balcony actually was, in retrospect, I think we would have been just as happy with a window, as the balcony was equally very small and almost completely enclosed. With this style of balcony, the room was on the darker side. Although the bed was very comfortable the room itself was very "tired", and worn, with most of the finishings looking poorly maintained. Stains on the curtains, and on some articles of bedding, made for a very sad impression of our first sailing on the Sun Princess. During the cruise, the sorry state of the ship became more apparent. With our cabin, the A/C failed and despite multiple complaints to various staff members, it took almost 4 hrs for someone to look at it and finally repair it.
Highlights the general apathy by a majority of the staff onboard.
The dining on board was not up to the usual Princess standard as well, with poor options available. The selection at the Horizon Court buffet was slim and very repetitive, with some selections looking as if they had been sitting out for days. Although the hand sanitizer stations at the entrance to the buffet was a nice touch, the hand washing area was frequently dirty and the water was too hot to wash hands with.
The main dining room for anytime dining was very efficient with seating guests, but it was too bad that the hostess and maitre d' choose not to enforce the posted minimum dress code during the dinner service.
The International Cafe in the atrium area was appearing very poorly maintained and looked "unclean", with an abundance of flies everywhere, including in the display cases where food was being stored.
Around the ship itself, general disrepair was very apparent with showers around the pool not working, and on the first 2 days of the cruise, the pool water appearing to have a green tinge.
Again with staff appearing apathetic and not interested, in the adult area around the Lotus Spa pool, kids were frequently seen playing in the hot tubs and pool area, despite frequent complaints about the "adult only area" signage, little was done.
Small cabin, small and enclosed balcony. Although the bed was very comfortable, the room was very tired and worn. Poor water pressure in shower, with little cold water.
Great city to explore, arrived several days before the cruise to experience Singapore.
Was just a transfer from the ship to the city, unfortunate the cruise advertises as the port as Ho Chi Minh City as the port is over 1.5 hrs away, which only left us a few hours to explore the city before having to meet the shuttle at the designated time to head back to the ship.View All undefined undefined Reviews
Tendered at this port, and transferred to shore at a very busy port. Harassed by locals after leaving the port area. Not too much to see locally, mostly a tourist beach area, frequented by Russian and mainland Chinese tourists.