We had previously cruised with Viking, Riviera comes nowhere near. The ship is clean, modern and everything works but sadly both the ship's owners and Riviera just don't seem to know the difference between fair and excellent.
Let's start with the dining room - we were a party of 4, unless we arrived promptly, and I mean when the barrier was removed, we didn't couldn't have sat together. There is an open seating policy which is great for those who wish to meet people, but what happens is couples come in and each bags a window table (which are for 4 or 6) ignoring the tables for 2 which aren't by the Windows, thus splitting up later arriving groups. Common sense says groups of 4 or more should be able to reserve tables but this is forbidden.
Then the Wine, we each paid £100 for the wine with meals package, we didn't expect fine wines but certainly expected better than we were given. We also expected to be shown a list of wines in our package that we could choose from, not so, the choice was red, white or rose. Also the wine service was poor as the only wine waiter seemed to concentrate on selling wine to those not on the package rather than giving it to those who had already paid for it. Compare this with Viking where the wines are free for everyone, chosen to match the menus, change on a daily basis and are of a far better standard. Now the food, not bad but certainly never even nearly gourmet, the waiters all work hard but there is a total lack of organisation. Each waiter takes orders for all the tables in their section before handing them all in at once, then the food is plated up and all of one choice delivered, then the next choice, consequently even though we were generally sat together we were rarely ever served together. Oh and you have to order your desert at the outset along with your starter and main.
No problems here