Empress of the Seas Review

3.0 / 5.0
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No Loyalty from Empress of the Seas to it's loyal customers!

Review for Cuba Cruise on Empress of the Seas
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Dremmert
10+ Cruises • Age 60s

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Sail Date: Jun 2018

WARNING to loyal Royal Caribbean customers. There is no Diamond Club now on this ship. We were here 4 months ago and there was a Diamond Club benefit of free drinks, but it was taken away because people who didn't have this benefit complained. So loyal customers need to complain to get it back, or SAIL ON OTHER SHIPS. We earned this perk by all the many sailings we did! We talked to the Hotel Director Keith this morning, and he said it's a corporate decision. SAD!

The ship stateroom that we're in is badly in need of repair. The air conditioning barely works, grouting around bathroim floor is black, bottom of bathroom door seems to be falling apart. The toilet water sprays you when you flush. There is only 1 chair in the room, but there's room for 2. One of us has to sit on the bed. The room generally looks beaten to death. However, it's kept amazingly clean!

Also amazing are the public areas, very beautifully refurbished, and also very clean. The food is pretty good, really, including the speciality restaurant Chops-outstanding.

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Cabin Oceanview
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