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.We boarded the Sun Princess after 5-00pm in 38C heat in an building without aircon because of a ship sanitisation caused by the norovirus. Third cruise in a row as it turned out that the virus was on board and the third ship sanitisation. Sometimes 70 plus cabins reported illness overnight and so it went for the entire cruise. A challenging time for guests and crew. But when no-one was checking that guests washed their hands on day one so perhaps no surprise. The virus struck 2 days after embarkation and cases were reported on the last day of the cruise at sea. Questions have to be asked about food hygiene and cleaning procedures as the same cloth was used to wipe down seats and the tables in the buffet as well as clean up food spills by serving staff. Also the buffet offered almost warm and sometime cool food and the servers could be seen scaping cold food from near empty platters onto fresh food. The ship itself was in good condition and our cabin A352 cramped with a small TV and was just below the pool deck which made the cabin noisy early in the morning while crew set up tables and chairs above. So much for an unrequested upgrade given to us less than two weeks before the cruise so we could not ask that no change be made as we selected our cabin 7 months ago after checking Cruise Critic cabin reviews. Dining has fallen dramatically on the Sun P since our last cruise. No pizza bar, no pizza restaurant, no free ice ream. It was ironic that PL was launching the Curtis Stone Share Restaurant in the old Pizza free restaurant space during a norovirus crises where the spin was pushing the charm of passing around and sharing plates of food. The dining room food was uninspiring with small portions. The buffet. Well one had to be particularly ravenous to even contemplate many dishes presented. Cold, poorly presented, repetitive dull food with little taste and sometimes undercooked. Couldn't really spot much difference between lunch and dinner menus.Our airline food on the flight back home was gourmet in comparison. If the buffet was competing for business at our local shopping mall they would fail miserably. A vegetarian would go without on occasion and vegans would starve,healthy choice diners and low carb enthusiasts would suffer despair at what they saw. The entertainment was patchy but the PC dancers and singers were good. Maurizio in the atrium was a breath of fresh air and pleased everyone, what a cruise treasure he is.Good cabin TV programmes. Good to see deck chairs on the prom deck although the cruise staff failed in enforcing the smoking guidelines as smokers were smoking all around the prom deck unchallenged. Service was inconsistent as all crew were busy fighting the invisible norovirus which meant some crew had two jobs at peak times in the buffet and others were filling in for ill crew. Not many smiles and friendly service on this cruise nor a Captains cocktail party for past cruisers due the norovirus. Cruse director staff were invisible as none wanted to be in contact with the infected passengers. Many past guests expressed the view that they would now look to another cruise line. We enjoyed the Indonesian itinerary and the Komodo Island tour . The other tours were overpriced and we did our own thing on shore, a wonderful experience being shown around by the locals.. Would we go again? We are thinking hard about PL now as they appear to have made so many cuts the enjoyment on board is fast evaporating.

THE CRUISE PRINCESS LINES WOULD RATHER FORGET

Sun Princess Cruise Review by Cruisemagpie

26 people found this helpful
Trip Details
.We boarded the Sun Princess after 5-00pm in 38C heat in an building without aircon because of a ship sanitisation caused by the norovirus. Third cruise in a row as it turned out that the virus was on board and the third ship sanitisation. Sometimes 70 plus cabins reported illness overnight and so it went for the entire cruise.

A challenging time for guests and crew. But when no-one was checking that guests washed their hands on day one so perhaps no surprise. The virus struck 2 days after embarkation and cases were reported on the last day of the cruise at sea. Questions have to be asked about food hygiene and cleaning procedures as the same cloth was used to wipe down seats and the tables in the buffet as well as clean up food spills by serving staff. Also the buffet offered almost warm and sometime cool food and the servers could be seen scaping cold food from near empty platters onto fresh food.

The ship itself was in good condition and our cabin A352 cramped with a small TV and was just below the pool deck which made the cabin noisy early in the morning while crew set up tables and chairs above. So much for an unrequested upgrade given to us less than two weeks before the cruise so we could not ask that no change be made as we selected our cabin 7 months ago after checking Cruise Critic cabin reviews.

Dining has fallen dramatically on the Sun P since our last cruise. No pizza bar, no pizza restaurant, no free ice ream. It was ironic that PL was launching the Curtis Stone Share Restaurant in the old Pizza free restaurant space during a norovirus crises where the spin was pushing the charm of passing around and sharing plates of food.

The dining room food was uninspiring with small portions.

The buffet. Well one had to be particularly ravenous to even contemplate many dishes presented. Cold, poorly presented, repetitive dull food with little taste and sometimes undercooked. Couldn't really spot much difference between lunch and dinner menus.Our airline food on the flight back home was gourmet in comparison. If the buffet was competing for business at our local shopping mall they would fail miserably. A vegetarian would go without on occasion and vegans would starve,healthy choice diners and low carb enthusiasts would suffer despair at what they saw.

The entertainment was patchy but the PC dancers and singers were good. Maurizio in the atrium was a breath of fresh air and pleased everyone, what a cruise treasure he is.Good cabin TV programmes. Good to see deck chairs on the prom deck although the cruise staff failed in enforcing the smoking guidelines as smokers were smoking all around the prom deck unchallenged.

Service was inconsistent as all crew were busy fighting the invisible norovirus which meant some crew had two jobs at peak times in the buffet and others were filling in for ill crew. Not many smiles and friendly service on this cruise nor a Captains cocktail party for past cruisers due the norovirus. Cruse director staff were invisible as none wanted to be in contact with the infected passengers. Many past guests expressed the view that they would now look to another cruise line.

We enjoyed the Indonesian itinerary and the Komodo Island tour . The other tours were overpriced and we did our own thing on shore, a wonderful experience being shown around by the locals..

Would we go again? We are thinking hard about PL now as they appear to have made so many cuts the enjoyment on board is fast evaporating.
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Cabin Review

Interior
Cabin IE A352
Noisy dur to deck furniture above being moved at all hours including 3am in the morning
Aloha Deck Inside Cabins, Outside Cabins, Balcony Cabins

Port & Shore Excursion Reviews