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This was our first cruise so we did not know what to expect. Fred Olsen customer service is terrible, I booked by 'phone, they got my name wrong and it took four telephone calls to get it corrected, their on line service didn't work and what ever you do don't give them an e mail address you cannot print from because they then insist on using it for everything including the tickets even if you ask them not to. The ship is lovely and the staff cannot do enough to help you, the only problem is the other passengers we dubbed "The Black Tie Ya-Yas" although if you eat in the Secret Garden and use that lounge where the dress code is always casual you can usually avoid them. If you want to dress up like a penguin don't prance around belittling those who don't want to take part in the pantomime. I tried the main restaurant for lunch on the first day but found the staff attitude very poor, probably because I was a woman eating alone so we used the Secret Garden after that where the staff were much more accommodating. One tip on this, make sure that the compulsory £4.00 per couple per night tip for the waiting staff is paid to the restaurant you dine in or it will automatically be allocated to the main restaurant. Don't pay for any excursions unless it is something you really want to do as you can do the same trips when you get there for a quarter of the price. When you get back to Dover take a taxi from the taxi rank rather that booking thru F/O again much cheaper. Bar prices are very reasonable and the all inclusive package is definately worth doing, we didn't see anybody take advantage. We were very pleased with our cabin, the maid service' entertainment on board, everything was good once we got on board so we will know what to expect next time although the stress caused by the poor customer service prior to the start of the holiday could have so easily been avoided if the promised new cruise passengers pack had been sent as promised. On board info wasn't that good either, the speaker on our radio was turned off so we missed the safety and lifeboat drill and it was Thursday before we found out that you could have sandwiches in the Lido Lounge and "short orders" in The Grill at lunchtime if you preferred. All in all a good experience and we will definitely be doing it again

A Good Way to Travel

Boudicca Cruise Review by Jackie 41

6 people found this helpful
Trip Details
  • Sail Date: May 2015
  • Destination: Europe
  • Cabin Type: Outside Cabin
This was our first cruise so we did not know what to expect.

Fred Olsen customer service is terrible, I booked by 'phone, they got my name wrong and it took four telephone calls to get it corrected, their on line service didn't work and what ever you do don't give them an e mail address you cannot print from because they then insist on using it for everything including the tickets even if you ask them not to.

The ship is lovely and the staff cannot do enough to help you, the only problem is the other passengers we dubbed "The Black Tie Ya-Yas" although if you eat in the Secret Garden and use that lounge where the dress code is always casual you can usually avoid them.

If you want to dress up like a penguin don't prance around belittling those who don't want to take part in the pantomime.

I tried the main restaurant for lunch on the first day but found the staff attitude very poor, probably because I was a woman eating alone so we used the Secret Garden after that where the staff were much more accommodating.

One tip on this, make sure that the compulsory £4.00 per couple per night tip for the waiting staff is paid to the restaurant you dine in or it will automatically be allocated to the main restaurant.

Don't pay for any excursions unless it is something you really want to do as you can do the same trips when you get there for a quarter of the price.

When you get back to Dover take a taxi from the taxi rank rather that booking thru F/O again much cheaper.

Bar prices are very reasonable and the all inclusive package is definately worth doing, we didn't see anybody take advantage.

We were very pleased with our cabin, the maid service' entertainment on board, everything was good once we got on board so we will know what to expect next time although the stress caused by the poor customer service prior to the start of the holiday could have so easily been avoided if the promised new cruise passengers pack had been sent as promised.

On board info wasn't that good either, the speaker on our radio was turned off so we missed the safety and lifeboat drill and it was Thursday before we found out that you could have sandwiches in the Lido Lounge and "short orders" in The Grill at lunchtime if you preferred.

All in all a good experience and we will definitely be doing it again
Jackie 41’s Full Rating Summary
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Cabin Review

Outside Cabin
Cabin E 3100
Nice cabin, plenty of space, kept beautifully clean, everything you could wish for
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