American Queen Voyages Ocean Navigator Cruise Reviews

-- / 5.0
Editor Rating
15 reviews
Sun Deck. Only accessible by stairs. No bar service.
Photo Credit: djett
Sun Deck. Only accessible by stairs. No bar service.
Photo Credit: djett
Bathroom
Photo Credit: djett
Cabin 204. Only seating is chair or bed.
Photo Credit: djett
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Cruiser Rating
3.7
Average
15 reviews
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Featured Review
Fantastic crew- Ship should be dry-docked!
"**Ship had mechanical difficulties at several ports.We later discovered that this ship has had difficulties on several prior voyages, but decided to continue sailing putting dollars before passengers...."Read More
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SeaAdventure

10+ Cruises

Age 50s

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1-10 of 15 American Queen Voyages Ocean Navigator Cruise Reviews


Very Disappointing Experience

Review for a U.S.A. Cruise on Ocean Navigator

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CaliforniaTuna
10+ Cruises • Age 80s

We booked the Ocean Navigator 9-night Great Lakes cruise from Toronto to Chicago (Milwaukee, actually) scheduled to embark on Thursday, May 25th from Toronto. During Thursday afternoon check-in at the pre-cruise hotel in Toronto, we were told transfer to the ship would take us to the dock in Port Colborne, Canada, not the dock in Toronto. This was a result of the Ocean Navigator having ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Thank you for leaving feedback. We regret to hear that your experience on Ocean Navigator was not what you expected, and we apologize for the unprecedented mechanical problems. We will pass...

Sail Date: May 2023


Fantastic crew- Ship should be dry-docked!

Review for a U.S.A. Cruise on Ocean Navigator

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SeaAdventure
10+ Cruises • Age 50s

We wanted a gentle cruise exploring the Great Lakes. That's exactly what we got. Staff couldn't do enough for you. Food good, stateroom clean, tours OK if you take all premium ones. What wasn't good: --There is no outside deck to walk on except a short semi-circle on top deck. --Entertainment was awful. Played same jazz music every night-even when requests were made for ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Thank you for taking the time to leave a review. We are disappointed to hear that the experience on the Great Lakes did not live up to your expectations. We will pass your feedback along to...

Sail Date: May 2023


Flexibility was of supreme importance

Review for a U.S.A. Cruise on Ocean Navigator

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stampingmom
10+ Cruises • Age 70s

We had never traveled all of the Great Lakes and this sounded like a wonderful opportunity. Unfortunately our 7 p.m departure from Toronto didn't happen and no real explanation was ever given. The first report was that we would be skipping Niagra Falls which was not a popular choice. That was changed. However, we had to go to Cleveland and Detroit and were forced to miss Saulte Ste. Marie thus ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hi there! We are disappointed to hear that you did not enjoy your Great Lakes experience. We regret not being able to take you to Saulte Ste. Marie and will make sure to pass this feedback...

Sail Date: May 2023


Autumn in New England - Worst cruise ever

Review for a U.S.A. Cruise on Ocean Navigator

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perlmtr
6-10 Cruises • Age 70s

To make a long story short, we took this cruise thinking traveling up the coast in Autumn would be a beautiful experience, with the changing of the leaves and the bright, crisp air. However, the weather was very bad; it was cold, rainy, windy and foggy. Our "adventure" began when we had to stay an additional night in the departing city of Boston because our ship was stuck in Halifax due to bad ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hi! Thank you for leaving a review. We are disappointed to hear that you were unable to visit Martha Vineyard and Bar Harbor due to the weather. We will pass your feedback along to our team....

Sail Date: October 2022

Traveled with disabled person


Major Disappointment and False Marketing

Review for a U.S.A. Cruise on Ocean Navigator

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VirgilMathias
10+ Cruises • Age 70s

Having had a very good experience on the American Queen Sternwheeler, New Orleans to Memphis previously, we were not hesitant to book the Great Lakes cruise and recommend to another couple who also booked it. Wow, the two cruises couldn't have been different. I'll break down our comments. Precruise Hotel. Chicago Hilton nice hotel, a bit dated but elegant. Breakfast provided next morning but ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hi VirgilMathias! We are disappointed to hear that you found your experience to be not a great value for the cost. We will pass your feedback along to the vessel....

Sail Date: August 2022


Choose Another Line

Review for a U.S.A. Cruise on Ocean Navigator

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djett
10+ Cruises • Age 70s

Having taken three previous cruises with American Queen (Upper Mississippi, Nashville to Memphis, and the Columbia River) my wife and I were expecting the same excellent cruise experience on the Ocean Navigator cruise from Chicago to Chicago (June 4-19) which we just completed. We received just the opposite. Had this been our first voyage with American Queen lines, we would not even consider ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hello djett! Thank you for your feedback. We are disappointed to hear you did not enjoy many aspects of the cruise. We will pass this information along to the crew....

Sail Date: June 2022


Detroit to Montreal Cruise Itinerary

Review for a Canada & New England Cruise on Ocean Navigator

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rrrs_travelera
10+ Cruises • Age 30s

1. Overall Staff Comments Compared to the AQSC staff, Victory II crew members are international, and they come from all around the world. This does not change the AQSC and VCL hospitality standards of excellent. The company certainly knows how to continue to provide great customer service in all of their vessels. Each day, and since our arrival to the ship, there were always staff greeting ...
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Response from BriannaH, Guest Relations @American Queen Voyages

rrrs_travelera, It makes us very happy to see your comments about the great hospitality provided by our crew. They are our heart and soul. Welcoming back our loyal guests is really fun! We...

Sail Date: August 2019

Traveled with disabled person


Excellent Cruise experience

Review for a North America River Cruise on Ocean Navigator

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BJHeard549
2-5 Cruises • Age 70s

The Victory II ship was recently renovated and they did an excellent job. The ship is fresh, clean, and very well appointed. Every staff member we have met is attentive and concerned for our satisfaction. Our cabin is more than adequate with one exception: the shower is extremely small. Meals are quite varied. On more than one occasion we have ordered doubles of items on the menu, or we have ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hi BJHeard549! Thank you for the 5 star review! We appreciate your feedback . Please stay tuned for our new and exciting itineraries coming in 2020! We look forward to welcoming you on...

Sail Date: August 2019


Great trial run on the Victory 2!

Review for a Canada & New England Cruise on Ocean Navigator

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oldbonnets42
10+ Cruises • Age 80s

Having traveled many times on The American Queen, we decided to see what the Victory line offered. We traveled from Detroit to Montreal and Quebec. Being the first season there were a few bugs to be worked out, but Mr Wagoner , the owner was on board and very open to suggestions. Enjoyed dining in the cafe, with the view from its windows. As usual for the Queen company staff were very ...
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Sail Date: July 2019


Excellent Great Lakes Adventure

Review for a U.S.A. Cruise on Ocean Navigator

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StillOutOfOffice
6-10 Cruises • Age 30s

The voyage we were on cruised from Detroit to Montreal and it was fantastic! The ship had just been refurbished before our embarkation. It is very well done, very accommodating and a very pleasant atmosphere. The layout is very simple and common areas are easily accessible. The food onboard was excellent. Breakfast at The Grill (deck 4, aft) was one of my favorite parts. A hearty ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hi StillOutOfOffice! We're glad to hear you enjoyed your voyage with us on the Great Lakes! We agree that Cleveland gives a great reception! And Niagara - such a special place. It's most...

Sail Date: June 2019


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