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87 Southampton to Europe - British Isles & Western P&O Cruises Britannia Cruise Reviews

This was a taster cruise and as such was fairly inexpensive. You would expect however that this would be a chance to impress potential new customers. Couldn't have been further from the truth for us. We experienced 2 days of ... Read More
This was a taster cruise and as such was fairly inexpensive. You would expect however that this would be a chance to impress potential new customers. Couldn't have been further from the truth for us. We experienced 2 days of queuing, lacklustre service, poor communications, poor to non-existent entertainment and borderline incompetence. At our emergency muster, when we eventually got on board having been treated like cattle during embarkation, they didn't even explain how to put the children's life jackets on which were very different from the adults. Its our first cruise experience and we where flabbergasted at how low rent was. If your on a hen or stag do or just want to sit doing nothing but stuff your face in a canteen all day then it ideal. The ship is a huge, bland, poorly designed block of flats with no heart or soul. We where very glad to get home. Read Less
Sail Date March 2016
We eagerly looked forward to the much hyped Britannia! Sadly we were extremely disappointed and would definitely not sail on her again or recommend her. Firstly Embarkation was dreadful, we have cruised 12 times before with 6 other ... Read More
We eagerly looked forward to the much hyped Britannia! Sadly we were extremely disappointed and would definitely not sail on her again or recommend her. Firstly Embarkation was dreadful, we have cruised 12 times before with 6 other cruise lines and generally boarded within 20-30 mins, on arriving at Ocean Terminal it was standing room only and was in chaos. We had a embarkation time of 1530 and eventually got on board at 1655 and had to rush straight to the muster drill, not a very relaxing first impression. Have to agree with the other reviews regarding the Cabin, we had a Balcony cabin on a Deck which was the smallest we have ever seen and as previously stated with ridiculously small bathrooms and the balcony is so small you cant even put the chairs straight they have to be at an angle! Shameful design. As for the service we found it varied from indifferent to downright rude! at one point I was basically ordered to sit down to get a drink, staff were sullen, curt and displayed the worst attention to detail and customer service I have seen on a ship. The Main Dining room was no better, menus thrown at you with no hello, no introduction and the waiter never once said thank you or even made eye contact you really were made to feel like an inconvenience for daring to be there! The bar staff also left a lot to be desired and in blue bar we waited 35 minutes on a drink which is totally unacceptable. In the evenings finding somewhere to sit with a drink was a challenge, there is nowhere near enough venues for the amount of people onboard, I have been on much smaller ships with far more bar and restaurant options. Disembarking was an absolute shambles, I have never known such a free for all, every other cruise lines disembarks with a staggered system, group by group and deck by deck, instead 4000 people could just get off at the same time causing horrendous queues and took i hour and 20 mins to get off. Our cruise line of choice is normally Celebrity and have to say compared to Britannia they are a million times better. You will notice most of the good reviews are from people who have NEVER cruised before and obviously have nothing to compare to! Those of us who have tried several cruise lines can categorically state Britannia is Very Disappointing! If you want a relaxing experience in luxury surroundings go Celebrity as we always will from now on! Read Less
Sail Date September 2015
My family and I found Britannia to be an absolutely beautiful ship with service to match (and yes I have cruised several times before so I do have something to compare it with)!! We found the service in the Restaurants and Bars to be ... Read More
My family and I found Britannia to be an absolutely beautiful ship with service to match (and yes I have cruised several times before so I do have something to compare it with)!! We found the service in the Restaurants and Bars to be first class, the staff were friendly and obliging and nothing was too much trouble - everything done with a smile! The Horizon Buffet was always very busy for breakfast but a lot of people don't realise that you can also eat outside in the Sunset Bar area which we did on most mornings. We fell in love with The Crows Nest Bar and in particular Adam Allinson who is the Cocktail Pianist, he made for a great evening. Disembarkation was normal whereby you are directed to a venue and then disembarked by the times you have been given. This works perfectly well if people just have a little patience, do as requested and do not block the aisles. Would I cruise on Britannia again? Most definately! My advise to anyone reading these reviews is take most of them with a pinch of salt! Read Less
Sail Date September 2015
Our cases were whisked off by the porters as soon as we arrived, not to be seen again until we got to our cabin which was a good start. Embarkation was delyed due to technical issues but once underway proceeded smoothly. The ship is ... Read More
Our cases were whisked off by the porters as soon as we arrived, not to be seen again until we got to our cabin which was a good start. Embarkation was delyed due to technical issues but once underway proceeded smoothly. The ship is beautiful; with elegant and classy decor. Our cabin was perfectly adequate, though the bathroom small - however it was functional and again spotless. Indeed, the whole ship was spotless and we never encountered any cleanliness issues with public toilets or elsewhere. The food was superb and the service faultless - each course was delivered promptly and cooked to perfection. I thought the menu choice was great and you could ask for extra portions if required. We were Freedom Dining and this worked well for us, it meant we could plan our evening entertainment to take in all the shows we wanted to. Horizon buffet had a great choice of food and although crowded at peak times, we never failed to find a seat. Most of the waiting staff was friendly, others not so much, but all were polite. Our cabin steward was lovely, he brought me an ice bucket each day as I had an ankle injury that would swell up by the end of the day, which helped a lot. Room service was prompt and we used this on several occasions; mostly when we had breakfast brought to our cabin on the days we were going on excursions as it saved time. Alcoholic prices were very reasonable and the cocktails highly recommended - especially the raspberry crème brulee, yum (hic)!!! Entertainment in the Headliners Theatre we thought was generally of a very high standard, although some shows were better than others. The Live Lounge was excellent, the Madness tribute band being a particular highlight. The resident band Pulse were fantastic and never failed to impress. We never had a problem getting a seat for shows, as we just turned up half hour early which would seem a common sense thing to do. We found plenty to occupy us during the day although the pool area did get very busy, especially as not all the pools were open due to maintenenance which was not so good. I would also liked there to have been a covered pool - this would be a significant plus point. Those dreaded lifts; yes, we did have to wait a few minutes at busy times (other times hardly at all), but we didn't really find this to be a problem, maybe a little patience is required? We also bumped into a few 'celebrities' in the lifts, so maybe my recollections are a little more positive! The Limelight Club was thoroughly entertaining, the food excellent and Dean Andrews was delightful. The Oasis Spa I thought was too expensive and they could have drummed up more business with cheaper prices in my opinion. We met some lovely friendly people, however there were also a good few 'serial whingers' who would find fault in any little thing. I would say do your research, if you don't like big ships for example, then how about you don't book a cruise on a huge ship?? People were grumbling about the time it took to disembark, but we actually were off the ship ahead of the estimated time we'd been given. Again, a little patience wouldn't have gone amiss. Like others, we had read some negative reviews and had considered booking a different cruise line. I am very glad we didn't. If you go with an open mind and just plan to enjoy yourself with eating, drinking and making merry, then you will have a great time. If you're determined to moan about any little thing - you won't. I have cruised before, so I do have some comparison to make, and I would certainly cruise on Britannia again. Read Less
Sail Date September 2015
Unusually booked this over a year ago as my father was wanting a look at the new Britannia. Party of 8 with three inside cabins. Two cabins were lucky and received upgrade to balcony. Mine had four sharing so no upgrade. This is very much ... Read More
Unusually booked this over a year ago as my father was wanting a look at the new Britannia. Party of 8 with three inside cabins. Two cabins were lucky and received upgrade to balcony. Mine had four sharing so no upgrade. This is very much a ship due to huge size that cabin location could prove very important. No such thing as just popping back to pick up something. Britannia is huge. Embarkation Embarkation was a total disaster. P & O have tried to implement timed boarding which nobody seems to follow. Such a short cruise does mean most people want to arrive early and make the most of the facilities. The terminal was mobbed. Some of out party arrived approx. 30 mins before us and somehow went straight on. We got to the terminal about 1330hrs. Our proper boarding time was 1500hrs. We were given letter Z and at 1500hrs were still only on letter P. Somebody said boarding was late starting due to training. My wife does use a walking stick and we were fortunate to have a seat. The terminal was very hot and after making enquires we were finally allowed to board using the mobility desk just after 1500hrs. Never waited so long to board before. When travelling to Southampton its very difficult to arrive dead on proposed boarding time. Not sure what the answer is but this was chaos. Britannia Britannia is amazing. Beautiful decor and we loved the atrium. Other than the atrium this is not a ship with huge open spaces. Many rooms are accessed with twists and turns and entrances are sometimes not obvious. Everything however is very modern and contemporary. The size was never an option and seating was easily found in all venues. Some places got busy at start and finish of show and dinner but largely she copes with the crowds very well. Issues with very busy lifts and frankly some very rude and ignorant passengers who would not allow disabled passengers to board lift first. As has been previously mentioned some restaurants and deck areas have to be accessed in a certain way via particular staircase or lift. This did not cause any issue as I quickly worked out the best route around. Normally avoid the buffet but we found this are on Britannia was very well designed and fitted out. Plenty of seating. Loved Crows Nest. The theatre and subsequent show 'Sound of the Underground' was a high quality show and the production on the state of the art stage amazing. We ate in Oriental which was lovely. Enjoyed all food onboard and found it to be of good quality. Personally I find it strange that a British ship does not have a covered pool but all pools lovely and spacious with plenty of swimming options. Kid clubs not busy but very well organised. Disembarkation Cases outside at midnight. Went for breakfast at 0700hrs and walked off about 0900hrs. Very smooth and no huge line to get off. Conclusion We loved Britannia and would not hesitate to book a longer trip. Boarding was a shambles and the only low point of the weekend other than two nights is just not long enough. Some will not like her size or lack of proper promenade deck but I felt she does have a 'wow' factor. Read Less
Sail Date September 2015
Friends asked us to try this sampler as we were new to cruising. Since booking we went to the Caribbean with P and O on Ventura which was a good experience so we had a fair idea what to expect. Firstly, we were all impressed with ... Read More
Friends asked us to try this sampler as we were new to cruising. Since booking we went to the Caribbean with P and O on Ventura which was a good experience so we had a fair idea what to expect. Firstly, we were all impressed with Britannia as it is a new ship so all the cabins are clean and fresh. As this was such a short trip it was disappointing that we were unable to board until 3pm on Saturday and had to vacate our cabin at 8am on the Monday and leave the ship by 10am, It felt more like a one day trip. We ate mostly in the Oriental restaurant for breakfast and dinner and the food was generally good, but not the standard we had experienced earlier in the year. The service was always hurried and a few waiters bordered being rude saying they were too busy and we would have to wait. Both evenings we were not offered cheese after our meal. Plates were cleared before all our table had finished. Meals were muddled and we did not always get what we ordered. In the bars we experienced the same poor service. I began to wonder if the wet English weather affected the attitude as it was totally different when we were in the Caribbean in February. I would not recommend a short break with P and O. Read Less
Sail Date September 2015
Although not experienced cruisers, this is our 2nd, we did expect a whole lot more from the Britannia. Certainly not a 5 star experience and did not meet our expectation, let alone exceed it. Considering time on board was limited, I ... Read More
Although not experienced cruisers, this is our 2nd, we did expect a whole lot more from the Britannia. Certainly not a 5 star experience and did not meet our expectation, let alone exceed it. Considering time on board was limited, I would have expected the embarkation process to be sleek and efficient, not so! Long queues, slow staff and more queues. Expected a wow factor for such a new and large ship, but bigger is definitely not better. No central staircase and confusing to have to go up to come down. Quite small atrium, some nice bars, Crows Nest and Glass House and Blue Bar. Service in The Oriental very slow, staff answered back, with "we are very busy" when asked for extra bread rolls or butter, coffee etc. we weren't offered cheese and biscuits at the end of the meal. The wine took forever to arrive, and we had to ask for many things twice or more. Afternoon tea was a complete shambles, whoever heard of serving cakes before the sandwiches! Again staff completely unprepared for the number of people. Had to queue for breakfast, queue for dinner, queue to disembark. Entertainment was good but not enough space, if you had an 8.30 dinner seating, you can forget getting a seat for the entertainment, particularly in The Live Lounge. St Peter Port was lovely and we were lucky with the weather but if it had been raining, it would have been a little disappointing a most shops were closed. Sail away entertainment was a bit corny, I thought I was at Butlins for a while! Having to leave your cabin by 8am and depart the ship by 10am was unreasonable. Breakfast only served until 8.30am, the morning after the formal night, most people would have a little lay in and of course this meant the breakfast areas were rammed by 8.15, The Oriental even turning us away and being re-directed to The Peninsular, where again we queued. Got the impression that some staff couldn't care less as they had been on board for 7 months and couldn't wait to get back home. Overall disappointed that the service, staff and experience was not a pleasure. This cruise was also advertised as 2 days but was in reality one day and a couple of hours. I won't be rushing to book P&O again and hope that the next cruise we go on with Celebrity next year will be much better. Read Less
Sail Date September 2015
We have just stepped off Britannia this morning following a short trip to Guernsey . WOW WOW WOW !!! This ship does not dissapoint Most beautiful ship with opulent deco I booked this last year (on the same day we ... Read More
We have just stepped off Britannia this morning following a short trip to Guernsey . WOW WOW WOW !!! This ship does not dissapoint Most beautiful ship with opulent deco I booked this last year (on the same day we disembarked from Azura) since then we have been aboard Aurora and Explorer of the sea. We arrived early as we are very close to Southampton. Sometimes it pays off and we can get onboard early but this wasn't the case so we had a nice coffee in the terminal and relaxed. Staff were good - kept everyone informed . We boarded at our alloted time to find we could go straight to our cabin. Cabin was plush ,big and comfy. Balcony - small as always !!! I booked a superior deluxe balcony cabin - well worth paying more for. Nice touches included champagne, umbrella , bathrobes and slippers. Bathroom was slightly bigger than we have had before. really nice cabin. B326 We choose a cabin on deck 14 - I found this possibly a little too high up but my husband liked it. Just before the sail away party we were treated to The Red Arrows air display above us !! (Southampton Boatshow was on hence the Red Arrows ) this was amazing !! LIFTS - a bit of waiting but if that was the case we would walk to quieter lifts or use the stairs (why spoil your holiday by moaning?! Ship was at full capacity so not surprised we had a wait for lifts!!) We ate in the Oriental. Food fantastic. Staff were good and efficient.we opted for first sitting and we were never rushed. We ate (lightly !!) In the Horizon - buffet . food was varied, well cooked and nice. on the last day I had an omelette for breakfast - it was cooked to perfection in front of me. Seating - only once did we have to really search for a seat. We drank in the Crows Nest. Great drinks great staff beautiful settings. pianist was very good. We met him at breakfast one morning and he said he had previously played in Claridgies, Savoy Hotel and on Cunard.very talented young man! We drank in the Glass House. Polite staff , good drinks. Really nice bar. We used the casino - smaller than other ships but enough for us. The Crystal Room - beautiful . Only reason we didn't drink there was we ran out of time!!! Costa Coffee area was relaxing and coffee good. Staff polite. Theatre - watched one show ( sounds of the underground ) very good visually and vocally. Live lounge - watched Badness ( Madness tribute band) whole place joined in singing . Brilliant ! Main pool -beautiful area, lots of polite staff. Serenity pool ( closed for maintenance ) very relaxing area . lots of seats/sunbeds and wicked cocktails!!! We tried glimpsing in The Retreat but couldn't see in (we didn't go on the ships tour on embarkation when we could have seen it ) if we go onboard again we will definitely be booking into here for a day. We were shown round the spa and treatment rooms on deck 5 - beautiful . We will be booking in there as well next time ! Looked into the Limelight club - worth booking if you are considering. we didn't have enough time on such a short cruise and would have loved to have dinner in there. A must next time ! Epicurean restaurant - we don't normally book into other dinning areas but this looked so beautiful this again is a must next time. Seriously beautiful ship that we will be booking up to travel on next year. Read Less
Sail Date September 2015
I don't know if it's because we were only on a two night cruise but we actually felt ripped off by this cruise. We paid just under £1000 for two nights, then paid extra for an evening in the limelight club, which by the way was ... Read More
I don't know if it's because we were only on a two night cruise but we actually felt ripped off by this cruise. We paid just under £1000 for two nights, then paid extra for an evening in the limelight club, which by the way was fab, but the choice of food in the horizon bar was pretty poor compared to other ships we've been on. Our second night was a formal night which we had no idea about and therefore as we'd only taken smart casual clothes were unable to eat in the main dining room. So we had to eat in the horizon bar which had an Indian themed buffet or you could have roast lamb....or cheese and biscuits!! Wow big choice! Such a shame because we loved the ship, we didn't even bother with breakfast on our last day, we just got straight off the ship. Overall we were very disappointed with the standard and choice of food! Read Less
Sail Date September 2015
Very modern ship, as expected. It was my son's first cruise. He was disappointed with the choice of food in the buffet restaurant! Loved the food in the Beach House but had to pay extra! I have sailed with P&O 7 times and have to ... Read More
Very modern ship, as expected. It was my son's first cruise. He was disappointed with the choice of food in the buffet restaurant! Loved the food in the Beach House but had to pay extra! I have sailed with P&O 7 times and have to say I prefer their other ships. Paddling pool between the 2 main pools is dangerous to say the least, with a large piece of concrete in the middle of it! Would be better as an adult only ship! Loved the glass shower door but, when opening it it just about missed the toilet! Because there are more cabins on this ship certain areas were smaller than on other P&O ships. Lovely decor but, not much colour, quite dark in most places. No glass lifts! Lifts were small! I don't think I would sail on her again! Read Less
Sail Date September 2015
We went on a two night taster to Guernsey. This was our first time on P&O and we were very disappointed. On complaining we were told we were not alone in our thoughts and we were offered immediately compensation of £200. There are ... Read More
We went on a two night taster to Guernsey. This was our first time on P&O and we were very disappointed. On complaining we were told we were not alone in our thoughts and we were offered immediately compensation of £200. There are some design faults with Britannia that will take them some time to alter. Showers. We had tepid water in ours. I guess this was because of the short journey and everyone showering at the same time. so I would be interested to know if this is better on a longer cruise. Lifts. there is no way of getting about unless you use the lifts. the stairs are only in use in emergency and drills. After the drill they shut the stairs. There were all the passengers waiting for a lift, ten deep! we decided to chill and get a drink. wait for the queues to go down and then go back to the cabin but this was not aloud. we were not able to get a drink as the crew had been instructed not to serve anyone with a life jacket. Disgruntled we dutifully queued as instructed. Service we have found on cruises has been very good but it seems that the staff were not happy with this cruise and showed it most of the time. Food was good on two occasions. we had a poor experience first night and a good one the next. We were charged £5 per person per day service charge. I suggest that until P&O get all this sorted you should avoid Britannia. Read Less
Sail Date September 2015
The ship is beautiful but I found it to be very unorganized. . Cabin . Service . Lifts . My total bill . Disembarkation My sister and myself took my elderly mum away for a taster Cruise. We paid extra money to travel on ... Read More
The ship is beautiful but I found it to be very unorganized. . Cabin . Service . Lifts . My total bill . Disembarkation My sister and myself took my elderly mum away for a taster Cruise. We paid extra money to travel on the Brittania . When booking this Mini cruise, we explained there were 3 adults. We were told there were bed settees available . When we arrived in the cabin, there were 2 single beds, the other bed was a bunk placed in the roof of the cabin. It was opened up each night by a Steward. The bed obscured the balcony, we had to bend down not to bang our heads to sit on the sofa, make a cuppa and to sit on balcony . My sister banged the back of her neck on this bed. When we booked no one stated to us regarding the beds. My mum is 81, my sister has back trouble and I have had foot surgery. Reception did not help. I struggled up the ladder, we are not youngsters. We had to ring housekeeping 6:45 am to raise the bed out of the way. Service was good in certain areas, our designated restaurant was closed due to disembarkation, we found certain members of the staff rude in the other restaurant. We waited 10 minutes for a table, with an 81 year old lady who couldn't stand for long,baring in mind one half of the restaurant had empty tables but they were trying to keep to one area, this is not exceptable when you have ques people waiting, we sat down and was given cups and our hot drinks order had been given. we were then asked to move tables due to wheel chair person, baring in mind my mum can only walk with help of a trolley. we were happy to do this. we were moved to another table, we waited for service and i had to ask 15 min later if could we have some warm drinks, He informed me that they were busy and other people to serve, the table we were originally on were served and eating their breakfast. Lifts were dreadful, to many people to accommodate, many time we were squashed into the wall of the lift. This is unacceptable for elderly people who are unsteady on their feet. Disable lifts should be available. I had a telephone call from reception at 6:15 in the morning telling me my card had been declined , I told them it must be a mistake. I was told to phone my bank. I had to phone home to my husband to check internet banking to make sure my money was still in the bank, he gave me the number to phone the bank fraud squad who informed me they stopped my card because of my identification card. We went into the casino to put £5 chips into the bandit, all has changed you now have to place your key card in machine. A member of staff told me to put in my DOB make up a pin, I won £5.00, i decided to use it the next day but when i returned my cabin card would not work. my card was stopped because of the activity in the casino. Be aware if you are going to enjoy the facility's, i recommend you notify the bank before you leave. Disembarkation took a while, to get a lift was a nightmare, once down on the correct departure area the Que was a mile long, all in a line doubling back where you started. I think this ship isn't without their teething problems, I had a relaxing time on the Oceania , Britannia is far to big, It may look amazing but I feel i wasn't relaxed as I should have been. I would never take my mum on there again, maybe god willing a smaller ship. Read Less
Sail Date September 2015
Negatives:- The huge hype surrounding the introduction of Brittania to the P&O fleet created an impression of a ship and experience so wonderful that it would be "wow" from beginning to end,sadly there is no "wow" ... Read More
Negatives:- The huge hype surrounding the introduction of Brittania to the P&O fleet created an impression of a ship and experience so wonderful that it would be "wow" from beginning to end,sadly there is no "wow" at all. For such a huge ship there is a feeling of very little space inside,the Atrium feels like sitting in a comfy seat in a shopping centre, no music, no dance floor, no ambience at all. The Crows Nest though a nice place to sit and enjoy a drink and a view over the bow feels smaller,a piano plays sometimes,no bands,no dance floor. Finding a seat in any of the bars or the theatre or any of the entertainment venues is pot luck,the ship does not swallow up passengers well,it feels crowded all the time on sea days and in the evenings. The lifts are a total nightmare,supposedly designed to take 18 and they struggle to take 12 thats' if a wheelchair is not in the lift in which case forget it and wait for ever for another one which will pass your floor totally ignoring you despite your having called it,and if you are midships forget taking the stairs to the decks you require because there are none, a piece of ridiculous design that P&O should be ashamed of. The space in the ship has been dedicated to revenue generators,Oasis Spa,the shops,select dining venues etc. and cramming as many cabins in as possible at the expense of the passenger experience.The pools are small,deeper than is needed and there is no covered pool which on a ship of this size is another design error.in bad weather the whole lido deck would be unusable and the below decks entertainment areas would not cope. Positives:-Food quality is good,entertainment is good,cabins are good though smaller than other P&O ships and the bathroom though well appointed is tiny with no room to even dry yourself comfortably and I am not a big person,someone of a "larger" build would struggle!You cannot keep tabs on your account on the TV as you can on most other ships,another cost cutter! Service is mostly good,the cabin steward was excellent.Select dining, Epicurean which though good is not as good as 17 was on Azura, Glasshouse has great staff but the dining area is a mess of different style furniture with a poor ambience unlike Azura which again is great. Why the design team for P&O did not take the positives form the rest of the fleet and incorporate them into Brittania in a proper way instead of paying lip service to them is beyond me. Brittania, probably at the behest of Carnivals' bottom line, is a revenue generating machine at the expense of the passengers she carries. A great opportunity messed up by the money boys,we will not be using Brittania again. Read Less
Sail Date September 2015
Atlantic coast 7 night cruise. I had read about Britannia and was keen to sail on her, reserving my holiday in advance of the brochure launch. I was not disappointed. The ship felt luxurious and yet returning from excursions felt like ... Read More
Atlantic coast 7 night cruise. I had read about Britannia and was keen to sail on her, reserving my holiday in advance of the brochure launch. I was not disappointed. The ship felt luxurious and yet returning from excursions felt like coming home. My cabin was comfortable and I felt of a good size. The balcony was a wonderful place to sit and enjoy a drink and relax and whilst other reviewers have commented on the balconies on Britannia being small, it seated two comfortably and was not too different to those on other ships I have sailed on. I found the staff to be polite and helpful and the entertainment was of an excellent standard - the entertainment staff went out of their way to ensure that a good time was has by all and passengers were able to join in as much or as little as they wished. The food was excellent and plentiful. Even the weather was kind The ports and excursions were good - went alone in La Rochelle, taking the free shuttle into the very pretty little town, but went on escorted excursions in Bilbao and La Caruna, with excellent guides. I especially enjoyed the rib ride adventure in Saint Peter's Port. Embarkation and disembarkation were well organised and efficient. Would definitely sail on Britannia again. Read Less
Sail Date September 2015
We were on Britannia for the celebration of the Queen's longest reign - very unspectacular - the captain danced with the entertainment team and we all waved plastic flags. Every day we were traumatised by the D.J. who must have ... Read More
We were on Britannia for the celebration of the Queen's longest reign - very unspectacular - the captain danced with the entertainment team and we all waved plastic flags. Every day we were traumatised by the D.J. who must have been hired directly from some grotty rave hanger as he blasted the music out so loudly that people were having to shout to communicate, with most just not talking at all, and quite a few were sitting with their fingers in their ears. If you were unfortunate enough to sit by the bar, the music was so loud that the speakers were vibrating and droning. The food choice for lunch was minimal and it was generally like a cafeteria. I have to say that in comparison to Royal Caribbean cruises P & O fall spectacularly short. The best thing about Britannia is the staff they were brilliant, most especially Raj in the Oriental restaurant who endeavoured to make our breakfast and evening dining exceptional. Cabins were too small and balcony was tiny - very crammed. Entertainment was fine. Passengers had to walk through the gym to access rear of ship - not nice for those using facilities. Read Less
Sail Date September 2015
to be fair, it didn't start well, with long queues for the car parking at the dock, but it all moved forward reasonably well, and after getting inside, I went straight through booking in and security. The reason I tried such a large ... Read More
to be fair, it didn't start well, with long queues for the car parking at the dock, but it all moved forward reasonably well, and after getting inside, I went straight through booking in and security. The reason I tried such a large ship, was because they had introduced new purpose built single cabins. Although compact, the design was very well thought out, with good storage, same size shower room as the other cabins, as was the balcony. Very well situated on deck 16 forward, so just a brisk walk to the Horizon for breakfast, near the stairs and lifts for the theatre and also next to the Crows Nest, couldn't be better. I booked for traditional dining in the Oriental, and the food was good, but not extra special. Being rather cynical, could it be that it was a way to encourage you to eat in the other restaurants where you pay!! I didn't try them, but heard very good reports from other people. I had excellent company on my table, and enjoyed the sailaways very much. The day that the Queen overtook Queen Victoria was the best sailaway I had ever had. The show company was excellent. They even managed to get us all off by tender into Guernsey reasonably quickly, where I bought a beautiful new Italian dress in the first shop I went into, and of course no VAT. I would certainly go again, and would recommend for all ages and families. Disembarkation was very smooth Read Less
Sail Date September 2015
My wife and I have just returned from a cruise to La Rochelle, Bilbao, La Coruna and Guernsey aboard Britannia. We thought that after some six months of service, any " teething troubles" would have been resolved. We thought right ... Read More
My wife and I have just returned from a cruise to La Rochelle, Bilbao, La Coruna and Guernsey aboard Britannia. We thought that after some six months of service, any " teething troubles" would have been resolved. We thought right ! Most aspects of our cruise were excellent. Lifts which have been a source of problems in the past did not affect us at all. The service, food and entertainment were as excellent as ever on P & O. Even the weather smiled on us throughout the trip. Well done to all concerned. One tip I would suggest is that in order to maximise ease of movement around the ship, try to get a cabin, with or without a balcony on Level 9 (F Deck) Read Less
Sail Date September 2015
Travelled on a feeder coach which was part of the holiday and well organised though there was a hold up with boarding, by which time the restaurants were closed to prepare for the drill and we were hungry, having travelled all day. ... Read More
Travelled on a feeder coach which was part of the holiday and well organised though there was a hold up with boarding, by which time the restaurants were closed to prepare for the drill and we were hungry, having travelled all day. lt's a pity that there was no food available in the check-in area. The food was excellent in the restaurant and our table had a window overlooking the sea at the back of the ship. l preferred eating in the restaurants as l found the self service cafe area a bit of a free for all. Most evenings we watched the show but made the mistake of sitting too near the front and found the music far too loud. On later evenings we sat nearer the back. We also watched several films in the cinema. We had an inside cabin which was spacious enough and had plenty of open hanging and storage space and was kept clean by our steward. l had researched our ports so we did our own thing in each one and didn't go on any organised excursions. ln La Rochelle we followed a route on a local circular walk, seeing the main points of interest. ln Gexto we walked to the transporter bridge, had a ride across it, a coffee nearby then took a local train into Bilbao and went to the Guggenheim and took a tram to the old part of the city. We had difficulty finding the buses to return to the ship as they were not where we had been told they would be. We had intended to book a local tour bus in La Coruna but was told on disembarking that they were not available so we had a taxi tour which was very good. There was a special celebration on leaving La Coruna and we were given union flags and sang patriotic songs Our day at sea was relaxing, with apparently the smoothest crossing of the Bay of Biscay they'd had all year and some people saw dolphins from their balcony. ln Guernsey we visited the occupation museum underground, which was interesting and also took a local bus round the island. We got off part way round but although we waited over an hour no other bus came so we got a taxi back to the port and visited the Guernsey tapestry, which was very interesting. On disembarking we sat for over an hour on the coach as one couple had apparently been given the wrong time for it leaving. The driver had locked the on-board loo and didn't want to stop the coach till his designated service area so it was an uncomfortable journey and a disappointing end to our holiday. Read Less
Sail Date September 2015
This was our first cruise with P&O and, as with many others, we were concerned about the negative reviews of this ship. Well we needn't have worried - everything was fine. We did wonder whether the harsh critics were actually on ... Read More
This was our first cruise with P&O and, as with many others, we were concerned about the negative reviews of this ship. Well we needn't have worried - everything was fine. We did wonder whether the harsh critics were actually on the same boat - there really was nothing to complain about. A few points - We didn't use the lifts, preferring the stairs, but we never saw queues waiting for a lift at any time. Yes, the bathroom is smaller than on Celebrity, but is quite adequate. Yes, the balcony is smaller than on Celebrity - fine for sitting out but perhaps it would be cramped if you wanted to recline the chairs. All the staff we encountered were cheerful and obliging, especially in the Meridian restaurant where the service was excellent. We loved the food there. Our cabin was cleaned and serviced to a high standard every day. Entertainment was better than Celebrity. Self disembarkation was easy and quick. Embarkation was the only fly in the ointment - arriving at 2.30 for a 3 pm slot, the car parking system was finding it difficult to keep pace and cars were stacking up everywhere. The terminal, too, was crowded and with few seats, but we didn't have to wait too long before being called forward. Not a relaxed start! In conclusion, we'd definitely cruise on Britannia again - loved it! Read Less
Sail Date September 2015
I think I have the dates about right, i cannot quite remember...it was to France and Northern Spain including Guernsey. They called in at Guernsey on the Sunday and the entire island was basically shut. Ridiculous planning and it was very ... Read More
I think I have the dates about right, i cannot quite remember...it was to France and Northern Spain including Guernsey. They called in at Guernsey on the Sunday and the entire island was basically shut. Ridiculous planning and it was very annoying. This was our 2nd cruise and this time we went with my sister-in-law and her husband. the ship is too big, sorry, I just found it daft. Getting around is not easy either with a curious arrangement for the stairwells in the midships area making it impossible to walk around without doing the stairs. This is fine, but it is a little confusing. Our cabin was well appointed but noisy. We secured a move after we raised issues and ended up in a suite, which was an amazing bit of luck. Things were pretty good after this, as you might expect although we found the Butler thing a little cringey...it's just too servantish and we don't like that. We tried to have a laugh with him but he was ultra professional and straight as an arrow, which was a real credit to the company. Food is very good, very good indeed. The entertainment was generally dreadful but we expected this; cruise entertainment is not our thing and we make our own fun, so it is a moot point. Drinks are reasonable given the captive market and we didn't feel ripped off or pressured. We used the Spa, which was expensive, maybe not worth the money either. I much preferred the smaller ship Aurora from the year before, but is was n experience. We have taken to cruising and plan another this year. Read Less
Sail Date August 2015
We booked Britannia a few months ago and only fairly recently did we check out the reviews on cruise critic and we were mortified to find a 49% rating! Reading both negative and positive reviews we kept an open mind having been on P&O ... Read More
We booked Britannia a few months ago and only fairly recently did we check out the reviews on cruise critic and we were mortified to find a 49% rating! Reading both negative and positive reviews we kept an open mind having been on P&O cruises previously with mixed results. We now mostly sail with Royal and Celebrity and decided to give Britannia a go considering this was P&O's flagship vessel. Unfortunately despite keeping a positive open mind we were VERY disappointed. Im afraid the negative reviews about Britannia are indeed correct much to our dismay. In short we found the following: Negatives: 1. The biggest problem for us was a lack of quality entertainment / daytime activities. I feel sorry for the singers in the theatre as they tried their best but the format and lack of adult orientation just made the shows feel very childish and very "Butlins" like. Once upon a time felt like pantomime where people walked out! Aside from the quality of the shows the seating is very limited and is poorly laid out and depending on where you were sitting your view to the stage is blocked by the person sitting in front of you. This was due to the poor design of the seating which did not have sufficient pitch in certain rows of seating. Clearly O'Reilly the builder from Faulty Towers must have been employed at the ship yard that month. 2. The onboard actives during the day for the majority of passengers were simply non existent and no good talks which we have previously enjoyed on P&O cruises. Basically the days program consisted of dealing with water retention, swollen ankles, sorting out your wrinkles, bingo, dancing, getting started with your iPad! I feel as if I have aged 30 years by the end of the cruise! Whilst there was the daily film onboard this was in reality the only positive during the day and often this clashed with an excursion or evening dinner. Considering that passengers were confined to the inside of the ship on Friday due to poor weather there was no attempt to make the most of the situation to entertain those onboard. I have never seen such a bad attempt like this before. I couldn't help but notice that younger passengers were simply left bored to tears. Kids were hanging around the staircases in sheer torture watching time tick by. 3. Serenity (the adult area on the ship) was o.k. but badly needs improving. For a ship which is aimed at the British climate operating in unpredictable weather conditions (as we found out on a bad sea day on Friday!) I was shocked and confused to see there was no roof or shelter and as a result this space was completely exposed to the elements including wind, rain and high levels of UV radiation! Why on earth did the ship's designers think that this was such a good practical idea? It is ironic that in the ships paper a session was advertised highlighting the dangers of sun burn and UV exposure! Doh! well if that is the case sort out a roof or enclosure as is the case found on Royal Carribean and Celebrity cruise ships which have resolved this problem by an excellent FREE solarium which is climate controlled regardless of weather conditions and outside temperature. A second big gripe of Serenity is that there are no hot tubs! yes there is a pool but where are the hot tubs? BTW there are only two hot tubs that we could see on the entire ship! and those are found by the main pool which were completely occupied by kids! These were also exposed to the weather and high UV levels - not good if you are fair skinned like us. 4. We paid to try out the Hydrotherapy suite in the Oasis Spa on Deck 5. This was a really nice place and we did enjoy our afternoon inside although its location on Deck 5 at the bottom of the ship was a little baffling and access was very very expensive at £25 per person per day OR £150 for the cruise. We fancied returning for another visit but sadly the cost for us was way too expensive. There was no other solarium on board for free access! 5. The Retreat is a chargeable location. Again like the Hydrotherapy suite we found this to be way too expensive per day and we simply refused to pay the money. Such locations on Royal and Celebrity like the Solarium are free especially as found on the brand new Royal ship Anthem of the Seas and the Solstice class cruise ships on Celebrity. 6. Having to pay for certain acts in the LimeLight Club! We refused to pay again! Why do we have to pay for good quality entertainment whilst on Royal/Celebrity you get top quality west end shows with the actual cast for FREE. No charge!! Haven't we spent enough already? 7. No unlimited drinks packages! Why on Earth hasn't P&O sorted this out? As is the case again with Royal and Celebrity which offer several types of unlimited drinks packages both soft and alcohol. More sighs at P&O! 8. No community notice board and an opportunity for people of different backgrounds to get together. i.e. friends of Dorothy / friends of Bill. W etc. Again this is popular on Royal and Celebrity and is a nice way for people to get together and socialise. I enquired about this at the reception desk and they confirmed P&O don't operate such community meetings. More sighs at P&O! 9. General attitude and customer satisfaction from P&O is opposite to what you would expect and there is little regard to making you happy or accommodating your needs. e.g. one morning we fancied trying out the main restaurant for breakfast and we showed up ten minutes prior to them closing at 9am!! Why does the main restaurant close soo early for breakfast at 9am??. On other cruise ships such as Royal and Celebrity the restaurant staff would have easily accommodated us. Not on P&O! Go away was the attitude! Other people who had special dietary requirements were also turned away with little sympathy! 10. Britannia is a ship which in design terms and overall looks and appearance is an odd cocktail of oddities. Public spaces look mostly good and is by far the best looking vessel in P&O's fleet however the hallways and areas outside the lifts on passenger decks can only be described as bland. The lift doors open and you often stare out to the same table and lamps and resembles an NCP car park! The carpet pattern is exactly the same no matter what deck you are on. The corridors look stark and no attempt has been made to personalise each deck with artwork or prints. The Meridian restaurant in fairness had a nice modern look to it and was visually quite pleasing. Other areas of the ship are your typical P&O gaudy compilation of false looking metal, plastic looking brass and the wood is actually a stick on fablon type sticky material rather than being actual wood! Contrast this with Celebrity and the brand new Royal C. - Anthem of the Seas where actual high quality REAL metal, wood and glass is used to decorate their interiors along with some beautiful artwork, prints and a high level of thought and consideration. 11. This ship also fails to live up to what you would expect from a modern 2015 cruise liner. No USB charging sockets in the cabin? Only 4 live TV channels and these were news?? Although a good selection of films were available on demand there was no way for you to check your account balance from the TV! What?? Yes you had to go down to reception to find this information out! Hang on isn't this supposed to be a 2015 cruise ship? P&O is also stuck in the past when it comes to onboard Internet access which is very very expensive pricing plans. Compare this to the new Royal C. Anthem of the Seas where for $10 per day you get access to unlimited high speed Internet access on your mobile devices which is even capable of delivery high speed video calling with Skype! Yes it works perfectly when we tried it back in April. 12. The list goes on! Positives!! 1. Cabin steward was friendly and provided an excellent service all week. Thanks Jose! 2. The ships laundrette!! All my washing was done on the last day whilst at sea because there was nothing else to do! At least I got home and was able to hang up my clothes out of my suitcase!! 3. The food was also very good and we enjoyed the Horizon restaurant and the Meridian Restaurant.The grab and go idea for snacks and nibbles by the pool was actually the only good thing P&O has thought of! It was good to see that P&O had increased the buffet restaurant and this had a nice modern feel to it. 4. We are due to return on the fantastic Royal C. Anthem of the Seas cruise at the end of August! So its not all doom and gloom! Closing remarks: If you are intending to try out Britannia then bear in mind that this will probably appeal to quite a few devoted "older" P&O passengers - although even P&O passengers were moaning about the ship and they also felt let down. If on the other hand you are still youngish or have a young family with kids or teenagers then DONT GO with P&O and definitely consider Royal Caribbean. Don't be intimated by the fact that this is American. Personally I would choose Royal over P&O any day! Royal has excellent ratings and fantastic customer feedback. There are alternatives to P&O! Unfortunately Britannia was the last ever cruise with P&O. As the saying goes "If you put lipstick on a pig, then it is still a pig!" Sadly you can't put enough lipstick on this ship to make up for its shortcomings. Clearly P&O had an excellent opportunity to make this a great ship and they have failed miserably and if they can't get it right with their flagship now then sadly they never will! From now on we are sticking with Royal Carribean and Celebrity. Big thumbs down for Britannia! Read Less
Sail Date August 2015
BACKGROUND INFORMATION This was our fourteenth cruise, which have been fairly evenly spread between Celebrity, RCL and P&O, and I hope to be able give a balanced view based on our past experience. EMBARKATION Why do P&O ... Read More
BACKGROUND INFORMATION This was our fourteenth cruise, which have been fairly evenly spread between Celebrity, RCL and P&O, and I hope to be able give a balanced view based on our past experience. EMBARKATION Why do P&O - unlike RCL & Celebrity insist on cabins being ready before letting people on the ship? We had to wait a couple of hours in the cruise terminal whilst those who process your embarkation were just sitting behind their desks doing nothing! Perhaps they had to wait for the signal that cabins were ready before being allowed to start? Very frustrating! PORT & SHORE EXCURSIONS The ship went to Guernsey (tender), La Coruna, Bilbao and La Rochelle. As usual, when choosing which shore excursions to do, we noticed that the excursions were much more varied and reasonably priced than those generally offered by either RCL or Celebrity. We like to do some research beforehand (especially on Cruise Critic forums!) and then explore independently, but we also like taking part in activity excursions. So at Guernsey we took the RIB boat and at La Coruna a bike tour; both of which we really enjoyed. SHIP INFORMATION Yes, it would be better if the ship had a central stairwell that went higher than Deck 7, but we found this to be a minor inconvenience rather than an issue. During our seven days onboard, we never experienced any large queues for the central lifts. Often, it was easier to reach our destination from either the front or back of the ship and these had stairs to higher decks, not just the lifts. ENTERTAINMENT The Brodie's pub area is large and serves an impressive list of good bottled beers. For example, I was pleased and surprised to find one of my favourites, Wells Banana Bread Beer, on the list! P&O also have some reasonable beers on draught such as John Smiths and Boddingtons. All in all, it's a refreshing change to the very limited and overpriced selection on both RCL and Celebrity. We enjoyed the quizzes there too. Let's just hope that P&O don't do what they did on Ventura and drastically reduce the size of this pub by installing extra single cabins. Pulse, the resident band in the Live Lounge were excellent. I've no idea how they remember the words to all those songs! Being British helped them to develop an good rapport with the audience too; unlike some of the technically excellent but sterile bands from the Far East that we've seen on other cruise lines. In the Headliners Theatre, the in-house singers and dancers put on some very good shows and the special effects in "Once Upon a Time" were spectacular and would rival anything from the West End. The theatre has an amazing series of large electronic screens that can change to give different animated backgrounds. However, the guest performers were a bit of a mixed bag: for example, although the ventriloquist was funny, the Micheal Buble tribute act was cringeworthy and he even forgot some of the words to "New York, New York". My reaction to there not being any alcoholic drinks package available on P&O is to exclaim "thank goodness for that!" Embarkation at Southampton during the school Summer Holidays can attract a certain type of person or family. These are the people who give Britain a bad reputation abroad and for whom drinking copious volumes of alcohol until they are struggling, both physically and mentally, forms the most enjoyable part of their holiday. Luckily, judging from our experience on Britannia and looking at recent reviews for Anthem of the Seas, it seems that such types have avoided P&O, being attracted to the Anthem by RCL's drinks packages. I must say that the latter are unbeatable value if you start drinking early in the morning and finish late at night! DINING We were in the early sitting in the Oriental restaurant and found both the decor and ambiance pleasant and the service efficient. The meals were well prepared and never cold or warm when they should have been hot. However, I am more of a lover of plain food than the others in our party and so, unlike them, tend to find the food on RCL more to my liking. On formal nights it was good to see that practically everybody followed the dress code, unlike on our recent cruise on the Allure of the Seas, where wearing a collar and tie was the exception rather than the rule. SUMMARY Overall, we had an extremely enjoyable cruise. I am struggling to understand why the Britannia is receiving so many negative reviews. Perhaps it's simply a question of "Horses for Courses?" I suppose the people who had a bad experience are more likely to be motivated to write a review than those who did not and Britannia may not be to the liking of the P&O regulars who are more used to the smaller ships and can be rather finickity (especially about stairs and lifts). My motivation for writing this review (my first ever) is to address the balance and to tell people booked to go on Britannia to read the positive reviews and to take most of the negative ones with a pinch of sea-salt! Read Less
Sail Date August 2015
As regular cruisers we wanted to take an early opportunity to try this new ship and we were not disappointed. I had been disturbed to read a few of the reviews of early cruises on Britannia on this forum and whilst some of the harsher ... Read More
As regular cruisers we wanted to take an early opportunity to try this new ship and we were not disappointed. I had been disturbed to read a few of the reviews of early cruises on Britannia on this forum and whilst some of the harsher critics are entitled to make their contribution I do think they must be very hard to please. I would support the view that there is, at times, a difficulty with the lifts but a little tolerance resolved most issues. Embarkation was quick and efficient. The itinerary was well planned with great welcomes especially in Liverpool where we also received a firework display on departure. The trips were a nice mixture to please all and were well organised. My wife enjoyed the Cookery Club with the added treat of cooking with James Martin and Mary Berry who gave copious amounts of time to the passengers. P & O dining has always been our favourite and this was no exception; freedom dining is superbly run and the Horizon grill is good. The Beech House is fabulous and Sindu was enjoyable. We found Epicurean overrated and expensive although the service was excellent. Lunch in the Glass is also a nice alternative venue. The balcony cabin was well appointed and the TV provided comprehensive coverage. Overall the ship has been superbly crafted, yes it is large but we never felt that we were overcrowded. The entertainment was good especially the regular dancers and singers and the effects are stunning; we particularly enjoyed Jimmy James. Read Less
Sail Date July 2015
We have been on a lot of cruises,but this was our first time with P & O. I will try to give an accurate report of how we found the cruise,as although we had read other reviews of the ship before we took the holiday, I have tried not to ... Read More
We have been on a lot of cruises,but this was our first time with P & O. I will try to give an accurate report of how we found the cruise,as although we had read other reviews of the ship before we took the holiday, I have tried not to let the good and bad points influence what I have written. We booked the cruise at the Daily Telegraph Cruise show back in January, for two reasons: (1) Our recently widowed friend was coming with us,because her and her husband usually cruised with us, so she wanted to come (2) I thought we might get a better deal booking at the show and booking early Wrong. Our friend couldn't get single occupancy and the price was the same as anywhere else.We were also a bit miffed,because 6 weeks before the cruise ,you could book it for just over half of what we paid. We booked an inside cabin each. Paid the extra fare that P&O offer, to get you first choice on an upgrade,possible choice of dining (we wanted Freedom) and free shuttles in ports . We did get an upgrade to a higher deck, but the same cabin, anyway. Dining options weren't confirmed until we were on board and shuttles were free everywhere anyway. When on board my wife and I had two cards in our cabin,one saying Freedom dining and the other saying Second (8.30) dining. Our friend (remember booked at the same time so we could have close cabins and same dining option) and she just had 2nd dining. We went to where you have to go to book your freedom dining, and told by a surly officer that she had been allocated 2nd sitting and we had as well. I showed him our freedom dining pass and he said there must have been a mistake and we had been allocated 2nd dining, so that is what we had to settle for. Anyway ,on to embarkation Quite smooth (20 minute wait in car til P & O took it away),checked in and into our cabin within half an hour. Had a look around ship,attended the sail-away and obviously the life boat drill, bit of lunch and unpacked. This is when we found the lifts, and all the criticism of them and lack of stairs mid-ship is completely justified. I won't go on about them,just read reviews that others have put on. The weather for the cruise was poor,but if you are cruising Britain, then that's what you're likely to get. This is where I found P & O to be lacking. Entertainment when you can't go ashore and at sea days when you can't get on deck, is very very poor. Just a quiz in the morning and in the afternoon, and a juggling workshop for 20 minutes and a couple of rounds of interactive bowling. Other cruises we've been on,have arranged a lot more for passengers when there's been inclement weather Food is A1. Best we've had since the early days of cruising. Starters,soup,mains,dessert,cheese and biscuits and coffee We went to the self service Lido for breakfast and lunch and that was good as well, and unlike a lot of previous cruises we found a table for 3 very easy and hardly any queuing. Over 70 types of English bottled beer in Brodies (where they held very good picture quizzes) at £3.75 for a 500ml bottle. Slight criticism, they are kept very chilled so they need to be left a little while to warm up Entertainment. The Headliner shows were very good. They had a interactive screen in the theatre that was excellent. We didn't find any problems getting seats for the three of us together, but it is best to get in half an hour before the start. A problem here is,that if you are on 2nd sitting dinner ,you can't see the show at the theatre and the live act in the Live Lounge as they both are on at the same time. There's an 8.30 show and a 10.30 show at both. When the Headliner Cast did their 3 shows (make sure you take in The Underground show,superb) they do at least do a performance at 7 ,but the guest acts don't,so if there's one on in the theatre and one on in the live lounge,you can only see one. On the next to last night we went to what was supposed to be, a super pub quiz at Brodies. This was hosted by the two most inadequate, lack of talent and moradic quiz masters it's ever been mine and most other peoples misfortune to see. Nick and Tom were their names and they were truly awful and embarrassing, acting like two loutish teenagers. They were trying to be funny but only succeeded in making themselves laugh. The quiz should have been 30 questions but because of their tomfoolery, they had to stop after 20 questions, because it had gone on for over an hour. Mind you,lots of passengers had walked out by then. Excursions This was round Britain, and although we hadn't been to any of the ports we did them on our own, and saved a fortune by not using the P& O extortionate trips. We went to one port talk, which was probably the worst we've ever been too. The speaker was directly reading off a prepared list, and was only interested in ships tours and wouldn't answer questions or give any info on doing it yourself. Disembarkation Easy peasy Al in all, an average sort of cruise,but in my opinion not up to the standard of Royal Caribbean or Princess which we are going on in August , Read Less
Sail Date July 2015
Let us begin. Embarkation was Ok - not long to wait and luggage was in cabin when we got onboard. First impressions: Where does the Atrium entertainment happen? Certainly not in the Atrium - what a waste of ... Read More
Let us begin. Embarkation was Ok - not long to wait and luggage was in cabin when we got onboard. First impressions: Where does the Atrium entertainment happen? Certainly not in the Atrium - what a waste of space. Really just a huge coffee shop/bar. Safety Drill - no checks made on whether passengers were there or not. Sure it would have been quite easy to miss the drill. I have been on many cruise lines and all have either a check list held by the crew or keycard scanned. Lifts/Stairs - what stairs? Bring them back. Obviously the person who designed this has never had to use the lifts. Cabin - comfortable bed, titchy balcony, and the bathroom? Shower seemed like a decent size until you were in it and don't even think about drying yourself with the shower door closed espcially if like me you are over 5ft 9" tall. In-room TV - this is a brand new ship that offers WiFi and all manner of digital effects in the theatre so it cannot be hard to allow passengers to review their account in-room. Room service - very limited choice. Main dining rooms - Freedom dining all well and good if you don't mind sharing but if you fancy a cosy meal a deux then be prepared to wait and wait and wait. Horizon Buffet - I do hope that if Britannia ever goes to the Caribbean and has more US cruisers they will think about including lemonade and Ice tea on tap. Layout a bit confusing. A few signs showing where different foodstuffs are located would help. Speciality Restaurants - Limelight Club - don't waste your money. food and service dreadful. Sindhu - so, so but you will probably get better from your local Indian takeaway. Daytime Entertainment - AWFUL! - usual quizzes were , well, usual. Do cruise lines only have one bumper book of quiz questions that they all share and much as i like shuffleboard and deck quoits i really don't want to play every single day. Sailaway parties - much as the entertainments team tried people are not going to dance akong to 'hot, hot hot' when it is tipping it down! Evening entertainment - TURN IT DOWN. Standard of shows was average. The singers/dancers team do work hard and deserve all the praise they get but please adjust the volume so we can listen to the singers without our ears bleeding. Shore Excursions - overpriced but this is cruise industry norm P & O no better or worse than other cruise lines. Spa - see comments for shore excursions Debarkation - a nightmare.- Who thought to arrange luggage by deck but then hang signs up that bore no relation to where the bags actually were. Even the staff were confused. We have been cruising for over 40 years and have been on several P & O ships before which we thoroughly enjoyed, but sorry Britannia - we won't be back. Read Less
Sail Date July 2015
Britannia Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 5.0 3.8
Entertainment 4.0 3.6
Public Rooms 4.0 4.0
Fitness Recreation 5.0 3.6
Family 5.0 3.6
Shore Excursion 5.0 3.5
Enrichment 4.0 3.2
Service 5.0 3.9
Value For Money 5.0 3.5
Rates 5.0 N/A

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