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1 Helpful Vote
Sail Date: November 2014
Have just returned from 7 day cruise around the med on Costa Serena. How let down I was. This was our third cruise with Costa and will now be our last. How things have changed in 7 months has been a real turning point. We took the All ... Read More
Have just returned from 7 day cruise around the med on Costa Serena. How let down I was. This was our third cruise with Costa and will now be our last. How things have changed in 7 months has been a real turning point. We took the All Inclusive drinks package and found out that this was the only way you could get a cup of tea in the evening as they have now stopped the self service in the buffet area. The ice cream machines have been disabled, the buffet food selection has been decreased by half, you can't get a bottle of water ( unless you buy it) as it is only served by the glass with the All Inclusive package! You now have to pay for pizza after 6pm, the staff seem to have lost the ability to communicate with passengers, although they work really hard and cannot fault their service, but it would have been nice to have a conversation with them like on our previous cruises. We were 'upgraded' (if you can call it that). We were given an inside room on the Deck 9 which was fitted out for disabled passengers. The walk in shower was in need of some regrouting, the room available to get into bed measured about 2 inches either side of the bed, the noise from people walking past the rear of our cabin was ridiculous, and then there was a party on Deck 9 one evening where we could hear the music blaring whilst we tried to sleep. I know Costa are cheap, but they were cheap before, but offered a much better deal. I feel that we have been cheated big time and will not be cruising with them again. Read Less
Sail Date: October 2014
This was our first cruise so we didn't have anything to compare other than we have stayed in good class hotels all over the world and Costa Serena certainly exceeded my expectations, she is a beautiful ship. Our embarkation was in ... Read More
This was our first cruise so we didn't have anything to compare other than we have stayed in good class hotels all over the world and Costa Serena certainly exceeded my expectations, she is a beautiful ship. Our embarkation was in Barcelona and this was very good, when we arrived at our beautiful balcony cabin at the aft of the ship on 8 deck our cases where already waiting for us. Our cabin attendant was excellent and nothing was a trouble for him. The bars and restaurants were fabulously decorated and all had lovely furniture. Costa Serena is a blingy but tastefull ship and being a blingy sort of girl, I just loved it. The bar and restaurant staff were courteous and friendly and nothing was a trouble for them The food was very good with a wide choice of menus for all meals served in either the main dining room our the buffett restaurant. Room service was also available and this we did use for breakfast on the days we had excursions and because we had a Premium Balcony cabin there was no added service charge. We purchased the drinks package which proved excellent value for money and there was always a choice of wine at dinner. We were a bit sceptical about the wine at dinner only being served by the glass and envisaged we would have to re-order and produce our card each time we needed a top up, but this certainly was not the caseand our glasses were regularly topped up by our waiter Mario who was very attentive, friendly and did an excellent job of looking after us. We only booked one excursion through the ship and this was from the port of Savona to Monaco, which was a big disappointment. The travelling time to Manaco was almost 2 hrs and when we arrived around 11am we were told by our guide that we would be leaving at 2pm to return to the ship, so 4hrs travelling time for 3hrs sightseeing was not good. La Spezia was the next port where took the local train and visited Cinque Tere. Our next port was Civitaveccia where we took a train to Rome and cost less than 10 euros return, in Naples there were plenty of taxis in the port, so we took a taxi to Pompei at a cost of €15 per person return. We had a wonderful time on Costa Serena and were sad when it was time to leave, hopefully we will have the opportunity to sail on her again in the very near future. Read Less
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Sail Date: October 2014
The destinations were great, the crew were not overly friendly or accomodating, the excursion that we went on was good. The other passengers on the ship were not very courteous especially in lines. The dress code is casual, but some ... Read More
The destinations were great, the crew were not overly friendly or accomodating, the excursion that we went on was good. The other passengers on the ship were not very courteous especially in lines. The dress code is casual, but some passengers attended dinners really sloppily (t-shirts, etc). The food in the buffet was really mediocre, not much variety with low quality (served prawns which were tasteless and over-cooked, not much variety of hot breakfasts (porridge, cream of wheat etc), The dinners weren't very good quality food except the soups were excellent. The entertainment was ho-hum. The guitar player only did karaoke guitar, he couldn't sing so he just mumbled, and his playing was very simple. The guitar duo was really excellent. The couple in the main lounge/atrium were ok, but the girl was terrible, once again only doing karaoke style. The pianist was quite good however. There was really no "piano bar" which is where i usually spend my time.   Read Less
Sail Date: October 2014
I booked this about a month before going and instantly regretted it after reading the reviews BUT... We had a great time. Two adults and one child age 9 from Scotland. We spent three days in Barcelona before boarding, we walked down to the ... Read More
I booked this about a month before going and instantly regretted it after reading the reviews BUT... We had a great time. Two adults and one child age 9 from Scotland. We spent three days in Barcelona before boarding, we walked down to the port from our hotel midway up the Ramblas, there's a port bus just at the port gates takes you to the ship for a couple of euros, I didn't do the web check in but they done it at the port for us, booking in was quick and painless, we had to wait until 2pm to board the ship but the waiting area was comfortable and there was a snack bar. We were pleasantly surprised to be given an outside cabin with window as I booked the 'take what's available' option, the room was a good sized, the beds were comfortable, the room was spotless and cleaned twice a day, towels changed, etc. the ship itself is a bit loud but I like bright colours so it didn't bother me, the only thing I didn't like was the statues in the main area, they looked like shop dummies and cheapened the otherwise nice furnishings. The food was a mix of good and bad, the breakfast wasn't great but I didn't see anyone not eating, I'm a fussy eater so I'm happy with cereal, cup of tea, fruit and a croissant, but you had the usual people piling their plate up and not eating it, only had lunch twice and it was good, plenty of choice, dinner was in the restaurant and we couldn't fault it, the service was quick and the waiters remembered what you had to drink and it was there for you every night, there was singing and dancing a few times in the restaurant and I think almost everyone joined in. There was a separate kids menu, ours had spaghetti bolognese every night! Best he'd ever tasted! Our table guests asked for Indian food one night so we all had curry made especially for us. We didn't use the kids club. We went to most of the evening shows and they were all good, better than the ones Royal Caribbean had put on, mix of languages used but didn't detract from it. We didn't hang around the ship we always got off when we docked, there was only one day at sea and that was our last so were were glad of the rest. The port excursions were ok, wish we had done a bit more homework beforehand so we new where to go and what to. Disembarking was fine, you are given a time slot and just have to wait on being called. Pros- price, we paid a quarter of what we paid the Royal Caribbean. Room was excellent Port times were longer No great push for you to buy photos, gifts etc on the ship Downside - Breakfast could be better Soft drinks (squash) should be provided and I didn't see any water dispensers anywhere? We had to buy the all inclusive drinks package even though it was a waste of money as I can't drink alcohol due to medication though it's probably a good deal for most people. Buffet could be better organised so there not so many people wandering around trying to find seats with food in their hands and they should definitely crack down on the kids running around the restaurant before someone is seriously injured. Port information should be updated on their daily newsletter - eg, took us an hour to get to the Trevere Fountain in Rome only to find it had scaffolding around it and had been drained, we could have used this time to visit something else. Ships plumbing could be doing with an overhaul, seen a couple of floods in public toilets and our drain didn't drain very quick and had a slight smell about it. Biggest downside, other holidaymakers don't smile :((   Read Less
Sail Date: September 2014
This was our first ever cruise so it would be fair to say that any review we give must reflect the fact that we have nothing to compare it to. However we have been on enough holidays to know what we are talking about to some extent. We ... Read More
This was our first ever cruise so it would be fair to say that any review we give must reflect the fact that we have nothing to compare it to. However we have been on enough holidays to know what we are talking about to some extent. We joined to Costa Serena in Barcelona and the embarkation process was relatively painless if a little long. They started the boarding at 2pm but it was nearly 3 by the time our batch of numbered passes was called. When we got to our cabin, our bags were waiting for us as was the Costa Cards and the necessary itineraries and information sheets. As we were dog tired from 24 hours travelling we decided to grab some lunch and get our bearings. We found a hot dog/burger hatch serving near the mid-ships pool and this was fine to start with. Dinner was at 7pm and our restaurant was at the other end of the ship. It didn't take us long to find our table and we were seated with another two British couples. The food in the restaurant all week was good, especially considering the volume of meals that must be served each evening, and there was a reasonable choice which varied daily. The service was excellent, friendly and charming. Lunch was in the self service which was a but scrum-like but no more than some of the all-inclusive package hotels in Spain and Turkey we've stayed in. Breakfast was the same, though if you preferred you could have a sit-down partly-waiter service in the restaurant areas. We checked out the theatre where each night there was a show of some sort. It was a little hit and miss but that comes from trying to please everyone. One night there was the winner of "Italy's Got Talent". A ventriloquist, which given the number of languages on the ship was an interesting choice. He carried it off well though, doing routines using smatterings of Italian, French, German, English, Spanish and even Portuguese. Given that many of the jokes were visual it worked pretty well and rarely got annoying. There were a number of other bars that we used over the week, each with a different musical emphasis. The atrium had a pianist (who clearly was reading the lyrics in English as Delilah "stood there 'logging', I felt the knife in my hand and she 'logged' no more!"). There was a band in the rear bars, a singer in another, a couple playing dancing songs for the ballroom dancing (hats off to some terrific dancers among the passengers) and a couple of Spanish guitarists in the Chocolate bar. We bought the all-inclusive which we would recommend highly as it meant we could order whatever we wanted without having to think about it. It included cocktails, and we tried plenty. (the Mojitos are lovely) All in all we would recommend cruising and Costa. Sure the clientèle were mostly Italian and the entertainment was a bit cheesy sometimes but we were never bored, often delighted and highly satisfied. Read Less
Sail Date: September 2014
We have just returned from a very good costa serena cruise..our embarkation in Barcelona was a little confusing..our taxi was excellent both ways..on arrival the members of costa were waiting for us..we gave them our details ..they took ... Read More
We have just returned from a very good costa serena cruise..our embarkation in Barcelona was a little confusing..our taxi was excellent both ways..on arrival the members of costa were waiting for us..we gave them our details ..they took our luggage and we waited in the bright clean lounge..at 2 pm we started to board..we went to the desk unaware that we should have registered on our arrival! after 10 mins filling in forms etc..we were on board..very easy..we had paid for all inclusive but had no cards..we went for late lunch and just showed the waitress our paperwork and had our drinks along with the first of many superb meals.. Our room aft cabin 8450 was lovely..yes a little tired in places but a huge balcony..big bed fruit bowl and clean sheets and towels..this carried throughout the cruise..Marc was excellent..swift..very efficient.. everything clean daily towels if required..yes the balcony did have slight soot on it..the worse was the fag ends from the inconsiderate people above! we slept well..the food was excellent from the buffet to the restaurants on deck 9..these did get busy especially on the day at sea..you can eat in the ceres restaurant for breakfast and lunch...we had a table for 2 as requested early sitting ...with good service..there was an extreme odour near our table we did complain and were give asti supermante for all of our tables.. this was rectified with new carpet..the menu was varied with average all inclusive wine..the usual captains dinner and fun times with the crew..the all inc package was exceptional..well worth every penny..with soft drinks.. wines..beers.. cocktails..liquers and coffees..we had as many as we wanted..served by excellent happy bar staff..the trips were good..Rome and Capri..(with costa)we ventured out ourselves to the other destinations..walking getting taxis or mini trains..this was a fabulous trip with attentive staff..good all round service.. yes.. English speakers are a miniority around 100 people but the ship is full of various nationalities having a great time..and the smoking was very little..they have a separate room inside with no smoke anywhere..there were very few children on board . the overall experience was one of a chilling time..with everyone enjoying there holiday..try costa serena it was fabulous!! Read Less
Sail Date: June 2014
I was on a 7 day cruise. Destinations were very good. Cabin Staff and Bar Staff were excellent. My main concern is that the Costa Cruises took the amount from my MasterCard that I spent on the ship but after 10 days are still holding the ... Read More
I was on a 7 day cruise. Destinations were very good. Cabin Staff and Bar Staff were excellent. My main concern is that the Costa Cruises took the amount from my MasterCard that I spent on the ship but after 10 days are still holding the exact amount spent as a pending amount. This means that I cannot access my own money. So basically they are holding onto my money for whatever reason I cannot understand. I travelled with 3 others people and they are holding pending amounts for them as well. I have sent 3 emails to their customer services and have not had a reply. I am being totally ignored. Facilities Breakfast every morning was exactly the same. Hot breakfasts i.e. eggs, bacon, were cold every morning. Plus queues to get food were unbelievable. Evening meal although 5 courses was sparse and of poor quality. Same soup every night but with a different name. The sun beds were less than a foot apart and the day the ship sailed all day there wasn't room for everyone to lie in the sun. Where is my MONEY - Costa.... I would say that the destinations were fabulous i.e. Fri 06 Jun BARCELONA 19:00 Sat 07 Jun MARSEILLE 09:00 17:00 Sun 08 Jun SAVONA 09:00 16:30 Mon 09 Jun CIVITAVECCHIA 09:00 23:59 Tue 10 Jun NAPOLI 13:00 19:00 Thu 12 Jun PALMA DE MALLORCA 09:00 23:59 Fri 13 Jun PALMA DE MALLORCA 00:01 01:00 Fri 13 Jun BARCELONA 13:00 We made our own travel arrangements from the ports and had plenty of time to enjoy our destinations before going back to ship. Thank you for that Costa but unfortunately, you fell down very badly on breakfasts and evening meals. Plus the close proximity of sun-beds, and too many people on the ship to enable my friends and I to sunbathe. A few benches/chairs on the top decks would have been well received. It has now been 17 days since I disembarked, some of my cash has been released but not all. Summary: Cold bacon and eggs and any hot food - cold every morning. Evening meal though well served was of poor quality Sun beds too close and no space to move them to Withholding money.   Read Less
Sail Date: May 2014
I’ve just arrived from my first cruise experience in Costa Serena, through the Mediterranean. I am Portuguese (had my 38th birthday during the trip) and I travelled with a friend, in also their late 30’s. I have to say that, because ... Read More
I’ve just arrived from my first cruise experience in Costa Serena, through the Mediterranean. I am Portuguese (had my 38th birthday during the trip) and I travelled with a friend, in also their late 30’s. I have to say that, because the reviews I have read here, I was a little bit suspicions, especially about the food. But, once there, I realized that I didn’t have to worry about, because the variety and quality of the food - provided by the self service restaurants (during the day) and dinning service at night - was quite good. I must also say that you are able to eat almost anytime. While a restaurant closes, another one is available. It’s impossible to get hungry there. During the navigation day, when all the passengers were on board, the self-service rooms were a little bit crowded. So we had to face queues to get food. The cabin was very clean and twice a day we had cleaning services in the room. The public bathrooms, although not quite noticeable, were very clean as well. The interior decoration was really weird and for me that is the only minor aspect of the ship. Too much colors and elements all together, especially in the main lobby. I felt like I was in a 70s or 80s disco and not in a 2007 ship. Besides that, it was a lovely experience and I had a great time. The animation team was really great and You have the opportunity to dance and have fun at night, in spite of your musical preferences. The karaoke night was not so fun for a non-Italian speaker, because almost all the participants were Italians… singing Italian songs. (A tribute to the Scottish people that saved the Karaoke night )… A special mention to the evening shows in the theater: I wasn’t expecting so much! The dinner service was very pleasant, with very funny animation moments, performed by the staff.  Next time, I won’t forget a formal/cocktail dress to wear in the «gala dinner». About the fellow passengers, I acknowledged almost every kind of people: Asians, Indians, Arabians, Africans, but most of all Italians, a bunch of Spanish and French as well. Me and my friend, and a nice Portuguese couple, were the only Portuguese on board. It was a multicultural scenario, although I felt that the Italian people ruled the environment. So…memorable days in the sea and I’m looking forward for another cruise.   Read Less
Sail Date: May 2014
We had booked 4 inside cabins for the family! We were given 2 at the back deck 7, 1 at the front deck 7.1 at the front deck 1. Having found the other cabins we went to find ours on deck 1. As expected it was compact but well set out. Very ... Read More
We had booked 4 inside cabins for the family! We were given 2 at the back deck 7, 1 at the front deck 7.1 at the front deck 1. Having found the other cabins we went to find ours on deck 1. As expected it was compact but well set out. Very surprised to find we had port holes and thought there must be a catch! The ship is well laid out with sliding tops on 2 of the pools. Our first meal at 7pm (the second sitting is at 9.45) We were seated together. The first surprise was that there was no water supplied. ALL DRINKS had to be paid for which is price of drink and tax and the food was quite salty! Mealtimes were not cheap. The descriptions were very inventive and the portions small, very little in the way of vegetables. The waiters were lovely. Our first meal was served within around 10 mins of ordering the second course came within a reasonable space of time. The plates were cleared away and we waited for our dessert and waited. Then music started many guests started swinging their napkins round their heads (watchout for flying breadcrumbs) my family decided to join in with this strange tradition! Some waiters then sung for us! I just sat and waited for my dessert. When the singing was over our desserts finally came. This did not happen every night. We went to the very comfortable well laid out theatre the entertainment was good and there was no language problems. We then went to bed! The next morning we were awoken by engine noises which suddenly turned very loud and the whole cabin viberated! This was caused by the side thrusters as we docked. We would not be needing to set an alarm for this holiday! There is no food available after 5pm except for the restaurants and only water after breakfast! I found a lot of the food a bit bland and all desserts tasted the same to me! Beware the chocolate bar! Strawberries coated in chocolate 1 euro + tax my family got quite addicted to these! We found the holiday relaxing had plenty of sun. The sea day was overcast and there are no deck games on this ship despite lots of wasted space on the top deck. There was a lot of annoying entertainment on the pool deck which meant there was no where to sit in there. The pools are lovely and warm and a sensible depth. The hot tubs were warm and a good size. Despite saying no one under 16 should use the hot tubs there were plenty of children in them even a baby in nappies. This is my 3rd cruise with 3 different lines. I place it second! Read Less
Sail Date: April 2014
My age 59, travelling with my 88 year old Dad. We have been on many cruises with different cruise lines, but this has to be my favourite. We booked a very last minute cruise after being sent a great deal by our favourite cruise agents - ... Read More
My age 59, travelling with my 88 year old Dad. We have been on many cruises with different cruise lines, but this has to be my favourite. We booked a very last minute cruise after being sent a great deal by our favourite cruise agents - too good to miss, even though previous reviews of the ship and line have been mixed. Although I booked an outside cabin with no number, I was delighted to find that we had been upgraded to a balcony. Our first experience, but definitely not the last. We set off for Barcelona - an easy well-timed flight down from the UK to arrive there at 1.30 pm, and went straight to the cruise terminal. I was surprised to find very few passengers there, and we walked through to the embarkation desk where all they needed were our tickets and passports, and where we were issued with the usual ship cards. I found out later that on this cruise the ship had passengers boarding and leaving at almost every port, a bit like a ferry, but it meant that we had a long time in each port. Up onto the ship where security zapped our cards and took security photos with a hand held device. Onboard there are numerous terminals where it is possible to register your credit card yourself by swiping your ship`s card, then your credit card - no waiting at customer services. Our cabin 9210 port side, right at the bow of the ship, was gorgeous. Note - the beds were next to the window which meant we could lie in bed at night and watch the coastal lights. Having since looked at other balcony cabins on other ships, I think this is quite unusual - the beds are usually away from the windows. Plenty of storage and a neat little bathroom with a great big mirror. Everything was spotlessly clean. Dining - we always like to use the buffet dining room, and were very pleased with the quantity and quality of food at breakfast and lunchtime. It was always very busy, and the type of food is not the same at each station - for example, pancakes are on one side of the ship, eggs are on the other. When we did have to wait for a table, it was only a few minutes. Great service from all the waiters and chefs who couldn`t do enough to help. We had a problem in the evenings though - I had read that it was just pizzas in the buffet after 6pm, but I didn`t realise it was just 2 types of pizza - margherita and plain cheese. A few salads, and no desserts at all, not even ice cream. I believe that after 9.30 pm, the pizzeria becomes waiter service with a greater choice of pizzas, but we prefer to eat at 7 p.m. I would also like to say that it was the first ship we`ve been on where the girls on the reception desks were so helpful and polite, they really couldn`t do enough to help. Decor - what can I say? It was a bit OTT, but maybe Italians like it that way! There was pattern and colour on everything, which gave me a headache for the first few days ;) The theme of the ship was Roman gods. One of the big bonuses was 10 lifts together at the central area = no waiting. There were 4 swimming pools, 2 of them with sliding glass roofs over the whole of the pool area. The overall age group seemed to be 30s to 40s, with a great many children, but it was Easter. I felt this lent a really young feel to the ship, although it seemed to be very noisy compared to our other cruises. This applied to the evening shows in the Glove theatre - they were just too noisy for us. The glove theatre had a fantastic wrap-round design, with no obscured views. One of the highlights of the ship was the 4D cinema, which showed short 15 min animations, buy one get one free for 8 euros. The first film we saw was haunted house, which was a fab experience with 3D glasses, moving seats, smells, and puffs of wind. Ports and excursions: Marseille, cancelled because it was too windy to get into port, and replaced with Toulon: Savona; La Spezia, where we took the opportunity to walk to the train station and took the train to Monterosso, one of the Cinque Terre villages; Civitavecchia - we`d booked a trip to Cornetto, but it was cancelled; Naples - we booked a trip down the catacombs, but this was again cancelled, so we took the trip to Sorrento and Amalfi. Tip: sit on the right side of the bus to get the views, and don`t go if you suffer from travel sickness! A days cruising back to Barcelona, then an easy flight home. Summary: Pros: Lovely ship, spotlessly clean Great food Great service from the girls on customer services and the excursion desk Really interesting ports, especially Savona and La Spezia The 4D cinema Long time in each port Cons: No selection at the buffet pizzeria between 6 and 9.30 p.m. It also had the atmosphere of a children`s playground. Would we go with Costa again? definitely. Read Less
Costa Serena Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 3.0 0.0
Entertainment 3.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 5.0 0.0
Family 3.0 0.0
Shore Excursion 3.0 0.0
Enrichment 2.0 0.0
Service 4.0 0.0
Value For Money 3.0 0.0
Rates 3.0 0.0

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