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4 Barbados MSC Cruises MSC Orchestra Cruise Reviews

We have cruised with many cruise lines and this was by far the worst experience. you were not even allowed to take on board water or soft drinks. you had to pay for almost everything. the service was awful and slow. the food was average ... Read More
We have cruised with many cruise lines and this was by far the worst experience. you were not even allowed to take on board water or soft drinks. you had to pay for almost everything. the service was awful and slow. the food was average and the buffet was only warm with pasta, pizza, burgers etc. the ship looks wonderful but a lot of the ship was reserved for select passengers. I would recommend looking at a different cruise line and enjoy your holiday. It appears to us that this is the ship that they send staff for retraining as they they were discourteous and not help full at all we asked our steward for ice 5 times and ended up fetching it from the buffet and fetched it ourselves. we should of read some of these reviews about the orchestra before we booked. we asked for compensation from MSC but they say there is no problem with the ship. Read Less
Sail Date March 2016
Just back from the 'holiday of a lifetime' what a joke. From the arrival at the ship, until disembarkation, MSC seemed determined to make every step a battle, from herding us on with the people on excursions, to a complete ... Read More
Just back from the 'holiday of a lifetime' what a joke. From the arrival at the ship, until disembarkation, MSC seemed determined to make every step a battle, from herding us on with the people on excursions, to a complete refusal to listen, deal with, or generally assist with any issues. The 2 week cruise turned out to be 2x1 week cruises back to back, with the start being either Martinique or Guadeloupe, when 2000 embarked/disembarked, this meant that on those days you had the incessant safety drills when everything shuts down, bars, lifts and other services, for half an hour. The food was awful, with little Caribbean food. The buffet had only half open for the evening, so the best (of the worst) was served at lunchtime when most people were out. No water with your meal unless you bought it. A constant sales barrage from the staff who were on commission to sell drinks pack, steak pack, beer pack, lobster pack, wine pack etc. We had pre booked/paid for several excursions prior to the trip, to find them cheaper on board, no reason, no apology, no recompense. The same with the Internet, costing us an additional €120. The staff (not the cleaners or bar staff) were rude, surly and unhelpful. This was my 4th (and last) cruise with MSC, and having spoken to many people on board, this was how they all felt. Very very bad Read Less
Sail Date February 2016
Arrived back last Wednesday, only just recovering from an on-board virus that includes a seriously bad cough, it started on day 3. You hear the cough everywhere on board. Judging from past reviews, it seems it is affecting many newcomers ... Read More
Arrived back last Wednesday, only just recovering from an on-board virus that includes a seriously bad cough, it started on day 3. You hear the cough everywhere on board. Judging from past reviews, it seems it is affecting many newcomers on board continuously. The food is awful. Reminded me of bad school dinners. You are also constantly hounded by staff trying to sell you alternatives while you are trying to eat. For instance, fresh orange juice at 3.90 euros each, several glasses on a tray, shoved under my nose 5 different times during the course of trying to eat one omelette! The buffet area is a pandemonium. Very difficult to find anywhere to sit. However, we did find that the buffet was do-able in the evening when other guests preferred the dining rooms. At least then you can pick what you can find that is edible! The alternative restaurant was a glorified sushi bar, so just snacks, no Chinese dishes of substance. None of the staff appeared happy. Some of the staff complained to us and our fellow guests about their various grievances with the company. On the plus side however, the balcony room was large and comfortable, and the ports of call - [the itinerary that attracted us to the cruise in the first place]- were good. Although some of the islands the ship only stayed for a very few hours so time was limited as to what you could actually do. The entertainment was good in the theatre, but the shows were repeated the second week. This cruise has put me off cruising in the future. I have had very good experiences with Cunard and P&O in the last couple of years but at the moment I think that I would prefer to stay in a hotel as at least then you can get out to other places and escape if its bad! Read Less
Sail Date February 2016
This was without doubt the worst cruise we have ever been on. We have cruised the Caribbean on 7 previous occasions with other cruise lines, typically in balcony cabins or sometimes a suite, so do have a reasonable knowledge and ... Read More
This was without doubt the worst cruise we have ever been on. We have cruised the Caribbean on 7 previous occasions with other cruise lines, typically in balcony cabins or sometimes a suite, so do have a reasonable knowledge and comparative benchmarks. On checking in we were informed that the cabin we had booked 18 months in advance and paid for, had been changed !!!!! We were allocated to a lower deck and an inferior forward cabin with a restricted view. MSC had clearly been overbooking with the cabin we had booked being occupied by somebody joining the cruise at an earlier port. This cruise is essentially 2 one week cruises starting in Guadeloupe or Martinique, on week going north and returning to the embarking port with the second week - from both back to back ports going south. This is essentially to board predominantly local indigenous passengers for a one week cruise to the other islands on the itinerary. These passengers were supplemented with passengers flown in mainly from France and some from Germany. There were few UK passengers, all of whom we spoke to would never cruise with MSC again. The main restaurants food and service was fine. The buffet facility was reasonable but the staff service and replenishment was poor, inattentive and at times surly. At key times the facility was extremely overcrowded. requiring multiple walks around the seating to find somewhere to sit and eat your meal. Drinks are expensive - NO very expensive. A UK £5 max price bottle of wine was being charged @ 26 Euros with 15% service added to everything. 8.5 Euros pppn service charge was automatically added to on board accounts, however this was removed when requested at checkout. The main theatre entertainment seemed initially good, until you realised the show was essentially the same every night under a different theme with a colour change of costume. We gave up after 4 nights. The identical show was repeated for the second week of the cruise. Port visits were poorly timed - St Kitts for instance allowing only about a 5 hour visit. Martinique and Guadeloupe port stays were extended to facilitate MSC's embarkation and disembarking requirements with no facility for returning passengers to re-board the ship. We had to join a circa 600 boarding passengers queue - lasting about 1.5 hours to get back on the boat in Guadeloupe - it was chaotic. If you have booked the mirror image of this cruise for this Caribbean season, cancel if you can. If you can't 'manage your expectations' Read Less
Sail Date January 2016
MSC Orchestra Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 4.0 3.0
Entertainment 3.0 3.4
Public Rooms 4.0 4.0
Fitness Recreation 4.0 3.3
Family 3.0 3.3
Shore Excursion 4.0 3.1
Enrichment 2.0 2.8
Service 3.0 3.4
Value For Money 4.0 3.3
Rates 4.0 3.9

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