We have just returned from a cruise to the lower Mediterranean on the MSC Fantasia operated by MSC, we have never been on a cruise before so this was a first for us and we were looking forward to it; all I can say is how disappointed & appalled we were by this company, from the moment we checked in all they wanted, was for us to spend, spend spend.
The cabin on board was beautiful, and our cabin girl was fantastic, our waiter on the dining table was also very good, nothing was too much trouble for them, but this was the exception rather than the rule,
On all but one of the days we were at sea the swimming pools were drained so we could not use them, which meant that there was nothing to do but sit around getting bored and paying for very expensive coffee tea or drinks, there was no tea/coffee making facilities in the cabins & you even have to pay for the water in the cabin. If you wanted free tea/coffee you had to go to the Zanzibar restaurant on the 14th floor where you could get it from one machine all day & night
The food in the dining room was always cold or tepid at best and there was no table water at meal times, nor did you get a coffee/tea after the meals, the food was of a reasonable standard but not a great deal of variety, it was the same thing virtually every day. The food in the Zanzibar restaurant was the same thing every day and was always cold or tepid and the Europeans do not respect your personal space at meal times they just push & barge till they get what they want, and you would think they had not been feed for a month the amount they pile onto their plates.
There are always photographers at any special event, when you board, lifeboat drills, gala nights, trips etc. clicking away at you, then they trying to sell it to you for 20 euros a go.
Everything on board was very expensive & most things attracted a 15% service charge as well, this on top of a 6 euro per day per person service charge for what?
There are lots of smoking areas within the ship which made the whole ship smokey, even as a smoker I noticed this.
There was no real entertainment on the ship just two performances per day in the theatre, and a few musicians in the bar areas, with the odd game of very expensive BINGO thrown in.
We like the idea of cruising but would never cruise with MSC again even if it was free.