We had great expectations of this cruise vacation before leaving - becaus of all the suite perks that we should have. Compared to the other cruises we have taken with regular cabins it should be great.
The check in in New York was slow - very slow. We arrived at 12PM and our agent used almost 45 minutes to check us in. She should not have been working at the suite check in. We were directed to the lounge where we were taken on board by the butler to the Tsars Palace (not Cagneys were we could have eaten). The food was cold and bad - a bad beginning of the cruise.
After lunch the cabins was ready - the luggage arrived after a short while and we unpacked. We found baby bottles, baby toys, q tips (the ones which you clean your ears with), hand sanitizer, garbage on the Verandah and so on in the cabin. it was not a good start. The second morning we would like to place an order for breakfast at 9AM (2 BLT and 2 cheese sandwiches). It took the butler 1 hour to get this - on other cruises it has never taken more than 45 minutes - normally about 30 minutes. We tried again 2 days later to order a bootle of wine - still 1 hour.
The kids club is nothing for Europeans at least. The only thing they seem to care about here is their own rules. No bumping (we were travelling 2 families with 2 kids that not see each other that often - and just 6 months apart - no they are not allowed together), not able to sign in before the opening time - even though all employees were there and it was 2 minutes before opening time. On our Celebrity Cruise in April they did everything so that the kids and parents could be happy - on NCL it seemed like the kids was a burden for them and that the customers was not there for them at all.
We hade great expectations with Concierge, Butler, Nick Cruise and Kids club - but was disappointed.
We are Norwegian ourselves - and this is not the Norwegian way to treat customers.
On the good side - the cabin was great (except from dirty) and the food was better than expected.