This review is for first-time cruisers to this ship or to cruising.
Starting out: Our family of four (children 7 and 4) took this cruise in August 2011. We flew from Detroit to Florida and boarded same day. The wait was probably 1.5 hours, but we expected that so we brought donuts from the airport for the kids. Once on board, we had lunch right away, walked around a bit and went to our room to find our bags there. Our room steward was helpful and efficient. The beds for the kids lifted out of the ceiling and were locked during the day.
Food and Services: The phone line to make a wake-up call took a few tries most of the time. The shows were entertaining - more than expected. We liked the sushi bar and the seafood dining on deck ten above the lido. We booked the steak restaurant, but then had to cancel and there was no issue with that. Our children enjoyed the kids club everyday - we never had to sell it too hard. The kids staff looked pretty tired at 10pm when regular hours closed. The rule is that if you're on the ship for lunch, you take your kids to lunch, which is fair. The cruise director pushed the onboard photo ops, spa, the jewelry and the art real hard - could have done with a bit less of that. Lots of activities - something for everyone.