For the price of the cruise per night I could have stayed in a 5 star hotel. .First the ship needs some refurbishing in the staterooms. Furniture was all nicked, the coach was stained. the Balcony was full of rust and paint spots. I found the entertainment to be terrible. Any of the so called pool parties etc. were only 1 hour. Every where you went there was another camera in your face or a ship employee putting arms around you, even when you asked not to be photographed they were insistent. Stateroom was cramped, the bed vibrated the entire cruise and we were on the 10th deck can't imagine what the people below felt. Air conditioning worked when it felt like. Never met my stateroom attendant. Requested an ash tray and waited two days. Called room service and the average wait for an answer was well over 10 minutes. Mixed drinks were awful unless you asked for premium liquor and paid extra for it. Food was not even a step up from cafeteria quality. /All in all the food was awful whether in the dining room or cafe. Sada plan was an absolute joke they made it very inconvenient for you to fill the container they gave you and the container was clumsy to carry around. The pool decks were extremely slippery, pool water cold. I think this should be called a low budget cruise. I will never cruise with them again and a matter of fact this was my first and last cruise with them or anyone else. Sailed for 39 hours to spend 27 hours at Bermuda and sailed another 39 hours what a waste. The port Kings Wharf was a dead port of call. There was nothing open after 4:30pm. I sat on my balcony at a resort location at 8:30pm and saw darkness. You really could not get a beach day and see the island terrible. I could do more at home than on the ship. Worst call was after we sailed out of Cape Liberty late by over a half hour we went to sea for 2 and a half hours to only turn around and go back to drop off a sick patient because the family had no insurance for a chopper lift off and they wanted to go with the patient. Wouldn't it have been cheaper for the cruise line to pick up the tab for the chopper instead of spending thousands more to bring the ship back? Makes you wonder if we pay for that cost. Room service sent free juice every morning except the 4Th day of the cruise they informed me there was a charge. Feel we lost time in Bermuda and the cruise line did nothing to compensate you for it. In ending this cruise was a nightmare! NEVER AGAIN!!!!!!