Activities on the ship were few and far between. On the morning of entering Tracy Arm, our group assembled in the Crow's Nest because we were interested in hearing the commentary advertised in the ship's daily newsletter. Many others were also assembled there to hear the commentary. Well, we heard only loud music and we were disappointed to hear later that the commentary was heard on the outside deck, but did not reach the Crow's Nest. What a disappointment! We had been looking forward to learning about Tracy Arm on the public address system, but someone had neglected to channel the commentary into the Crow's Nest. Why advertise falsely in the daily newsletter and disappoint so many people? No apologies were given.
The room steward and his assistant did an excellent job on the cruise. The comedian in the showroom was also outstanding. Embarkation was also very efficient. These were about the only positive things we can say about the cruise. Prices for photos were ridiculous - $39.99 for a photo - very expensive compared to Carnival! The young people in our group of 10 were bored - really there was little offered for them while on-board.
No more Holland America cruises for us. Our Volendam experience has turned us off HAL. We will return our business to Princess and Celebrity, which have never disappointed us.