“Wonderful Ship but some things not so good”
Cruise review of Royal Caribbean Independence of the Seas

mumdupegge Independence of the Seas 4 Wonderful Ship but some things not so good
mumdupegge
Member Since 2011
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Firstly the good things had a guaranteed cabin which turned out to be a promenade cabin, wonderful just loved it. Everything looked as wonderful as we had remembered it.

Disappointment number one was Dinner. Service was poor but just the first night so waited. Food on second night just awful, steak overcooked although requested rare, vegetables including roast potatoes were tiny cubes served underneath the meat. No green vegetables at all. Saw the head waiter who noted all our comments and thereafter great, meat cooked as we liked and green vegetables served separately, however only to us, other tables same as before. Waiting staff tried their hardest to help us and were excellent.

Not so the reception staff. Very polite but not helpful. No where near enough seating at nights and one night had to go to bed because nowhere to sit in the whole ship. Customer Service not interested. Also note that both the ice shows (which are just fantastic) and the stage shows are the same for 5 years so if you have been before its all the same.

Were 4,200 guests on this cruise against 3,500 on our previous cruise which was just too crowded. Wrote to Royal Caribbean who replied with apologies but just said it is how it is. They know there is not enough seating but there you are. Not the best answer. So disappointed because this is a beautiful ship but won't return now.
Independence of the Seas Cruises to the Western Mediterranean
Overall Ratings
  • Cabin
  • Dining
  • Embarkation
  • Enrichment Activities
  • Entertainment
  • Family & Children
  • Fitness & Recreation
  • Onboard Experience
  • Public Rooms
  • Rates
  • Service
  • Shore Excursions
  • Value for Money

Cabin review:

Promenade cabin had internal window. Slightly bigger than inside cabin but two people could not pass at the end of the bed. No shower gel or shower cap in bathroom very mean. Cabin staff good.

Port and Shore Excursions

Port
Have to use tenders which are good but unless you book a tour nothing much to see.

Read 298 Cannes Reviews
Port
Unfortunately there was an explosion on the quay right next to the ship which caused mayhem but Captain dealt very well with the situation

Port
Great port but if you want to use the train the station Alcantara is just opposite the ship don't go into Lisbon central. Ship staff don't tell you this

Read 511 Lisbon Reviews
Ship staff do not tell you that the open top round town hop on/off bus stops right next to the ship. Palms is a wonderful city so easy to get about and the on/off bus costs 15 euros and visits all the sights in town. Don't use the ship shuttle for 12$ as it only goes to the cathedral

Port
Boring although docks right in town. Very very hilly lots of steps not suitable for elderly or disabled

Read 341 Vigo Reviews
Published 08/01/11
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Independence of the Seas Cruises to the Western Mediterranean
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