This was our dream cruise. 30 years of marriage and a wish to see the countries of the Mediterranean. The Ruby Princess was unlike our other Princess cruises . . . which were all good and nothing to complain about. This time was different. Don't get me wrong. There were a LOT of goods, but customer service is broken on the Ruby and it needs fixing.

First, the good things: Our luggage was lost and we didn't receive it until Athens (three days into the cruise). That may sound bad, but the good thing is Princess stayed on the airlines and kept us informed daily. Not only that, but they washed our clothes for free every day and and offered free formal wear should we desire to go to the formal night. We were not the only ones who did not receive their luggage (it was a BAD trip for the airlines) but Princess treated us as if we were.

Our steward Jack was unbelievable. I wish I could have packed him in my luggage and brought him home. He was always available and whatever we asked for was immediately provided. AND he ALWAYS had a smile on his face (and some days it couldn't have been easy to do that!). Read more