There were some good things like the time with loved ones, the scenery, the concierge, and the Pinnacle Dining Room. That is the end of the list of good things.
The bad things go way too long for me to list, but the big ones that jump right out at you are the food (everywhere but the Pinnacle). Even the coffee was weak, except in the Neptune Lounge available to suite residents. The entertainment was average to below average. The activities on the ship are the same as all cruise lines (how many people make their towels look like a monkey?).
The biggest surprise was the lack of night life. By midnight, all bars and the casino are closed. This is clearly a ship for old folk.
The cost is never ending. Every thing you do or touch cost extra. Don't assume the cost of the cruise is it, heck that does not even include the "mandatory gratuity". Then the excursions are expensive, the drinks with exactly one oz. or less of alcohol are over the top expensive, and this list of extra cost items goes on and on.
Some of the machines in the work out gym were broken the entire cruise.
The only good excursion for us was the whale watching in Juneau. I don't understand the appeal of the train to no where in Skagway.