Cunard now known as QNard: Queen Mary 2 (QM2) Cruise Review by Robert Dossor
Overall Member Rating
Cunard now known as QNard
Destination: Southern Caribbean
Embarkation: New York (Manhattan)
I'm afraid it's true - the buffet on Deck 7 (King's Court) isn't a patch on The Lido on QV and if you don't mind a queue that's the place to be! Salads? - what salads? The whole deck needs a refit - it's like a motorway cafe with furniture to match. To get a complete meal you need to try 3 different serveries 1/2 mile apart (it's a big ship!)
Shows and atmosphere excellent, cabin nice and spacious, but service in public rooms really bad. All the best staff have gone to Queen Elizabeth and the management know it.
This shop has been attacked by the beancounters. When we booked in 2009 the alternative dining on Deck was free (Only Todd English was extra) More Now you pay between $10 and $20 for the Asian or Italian options. Cost-cutting is obvious and staff are not happy with their new contracts
By comparison with Queen Victoria or Norwegian Gem this ship is a 1960's throwback in service attitude.
Hope it gets better after our chat with the World Cruise concierge Less
Cabin review: BA
Nice and spacious, smaller than mini-suite on NCL Gem. Slightly obstructed by lifeboats, which are hung out all over Deck 7 below. Old-fashioned mechanisms.
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