Queen Mary 2 (QM2) Cruise Review by Robert Dossor: Cunard now known as QNard
Overall Member Rating
Cunard now known as QNard
Destination: Southern Caribbean
Embarkation: New York (Manhattan)
Despite the worst-ever embarkation in Southampton (Group4 security had a fault on a scanner) crossed the Atlantic on Q Victoria - lovely ship and excellent service. Thought we were in for a treat on QM2 until some German friends told us they didn't like it. Oh dear - we have a World Cruise to look forward to!
I'm afraid it's true - the buffet on Deck 7 (King's Court) isn't a patch on The Lido on QV and if you don't mind a queue that's the place to be! Salads? - what salads? The whole deck needs a refit - it's like a motorway cafe with furniture to match. To get a complete meal you need to try 3 different serveries 1/2 mile apart (it's a big ship!)
Shows and atmosphere excellent, cabin nice and spacious, but service in public rooms really bad. All the best staff have gone to Queen Elizabeth and the management know it.
This shop has been attacked by the beancounters. When we booked in 2009 the alternative dining on Deck was free (Only Todd English was extra) More Now you pay between $10 and $20 for the Asian or Italian options. Cost-cutting is obvious and staff are not happy with their new contracts
By comparison with Queen Victoria or Norwegian Gem this ship is a 1960's throwback in service attitude.
Hope it gets better after our chat with the World Cruise concierge Less
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