Norwegian Epic Cruise Review by DrCruising: Total downer

Norwegian Epic 2
Member Since 2010

Overall Member Rating

Total downer

Sail Date: September 2010
Destination: Europe - Western Mediterranean
Embarkation: Miami

We just got back today...We booked this 7 day cruise a few months ago..and i think we jumped the gun. There were 7 of us traveling in 2 family balcony rooms and 1 single studio. This was the most disorganized cruise I have ever been on. No one ever knew anything, and maybe that was due to the majority of the staff not speaking English. The attitude from everyone from the dining staff, to housekeeping staff, to cruise directors left an awful lot to be desired. We were charged with items we never ordered and had to spend a ridiculous amount of time at customer service. We had 1 of the rooms with no housekeeping for over 24 hours, and after 5 calls someone finally showed up. Housekeeping supervisor refused to speak to us. On day 2 We wrote a customer feedback form and asked for a supervisor to contact us regarding numerous issues and no one ever got back to us. The food for the most part was regular banquet hall food...bland...under general very poor quality. The most More distressing issues was the lack of security. There is an on deck open air area called H2O Spice zone where dance parties are held at night. On the 2nd night there was a white party and 2 major brawls broke out. The DJ stopped the music twice as he was calling for security and the fights were spilling into the open corridors. It took more than 30 minutes for security to show up and once they showed up they just stood around asking people to stop.

If you like sleeping where you shower and go to the bathroom, then book the cruise. There is no privacy in the rooms unless you have a single person studio, When you take a shower the whole room steams up and you have to sit on your bed in order to use the sink as water flies all over your bed. It is absolutely ridiculous...

The only good thing about the cruise was the blue man group and the legends in concert. The highly touted circus is a TOTAL bust. It is a bunch of people running around the dining room as the feed you crappy food.

I have to say...I've never seen a cruise director drinking and partying in the clubs every night with guests and other staff.

Never again will do a Norwegian cruise..Royal carribean is the way to go.. Less

Published 10/04/10

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Member Since 2010
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