Norwegian Epic 2

“Total downer”
Cruise review of Norwegian Epic

DrCruising
Member Since 2010
 
 

Overall Member Rating

We just got back today...We booked this 7 day cruise a few months ago..and i think we jumped the gun. There were 7 of us traveling in 2 family balcony rooms and 1 single studio. This was the most disorganized cruise I have ever been on. No one ever knew anything, and maybe that was due to the majority of the staff not speaking English. The attitude from everyone from the dining staff, to housekeeping staff, to cruise directors left an awful lot to be desired. We were charged with items we never ordered and had to spend a ridiculous amount of time at customer service. We had 1 of the rooms with no housekeeping for over 24 hours, and after 5 calls someone finally showed up. Housekeeping supervisor refused to speak to us. On day 2 We wrote a customer feedback form and asked for a supervisor to contact us regarding numerous issues and no one ever got back to us. The food for the most part was regular banquet hall food...bland...under cooked..in general very poor quality. The most More distressing issues was the lack of security. There is an on deck open air area called H2O Spice zone where dance parties are held at night. On the 2nd night there was a white party and 2 major brawls broke out. The DJ stopped the music twice as he was calling for security and the fights were spilling into the open corridors. It took more than 30 minutes for security to show up and once they showed up they just stood around asking people to stop.

If you like sleeping where you shower and go to the bathroom, then book the cruise. There is no privacy in the rooms unless you have a single person studio, When you take a shower the whole room steams up and you have to sit on your bed in order to use the sink as water flies all over your bed. It is absolutely ridiculous...

The only good thing about the cruise was the blue man group and the legends in concert. The highly touted circus is a TOTAL bust. It is a bunch of people running around the dining room as the feed you crappy food.

I have to say...I've never seen a cruise director drinking and partying in the clubs every night with guests and other staff.

Never again will do a Norwegian cruise..Royal carribean is the way to go.. Less

Norwegian Epic Cruises to the Western Mediterranean


Overall Ratings

Sail Date: September 2010
Destination: Europe - Western Mediterranean
Embarkation: Miami
Cabin
Dining
Embarkation
Enrichment Activities
Entertainment
Family & Children
Fitness & Recreation
Public Rooms
Rates
Service
Shore Excursions
Value for Money

Cabin review: Mid-Ship Balcony

BA
very uncomfortable...poorly designed..no privacy..extremely tight space to move...literally had to roll on the beds to get from one side of the room to the other.

Port and Shore Excursions


very underdeveloped port....but lots of private excursions once off the boat at much cheaper rates than those on board. For example- ATV excursion was $100 per person on ship,,,off the ship we found the same excursion for $50 per person

Read 1395 Costa Maya Reviews

always a fun port...make sure to book on the cruise as there are very little options from private excursions once you are off the ship...lots of great shopping.

Read 4533 Cozumel Reviews

lots of private excursions off the ship at reasonable prices...specially to beautiful resorts.

Read 2191 Roatan Reviews

Published 10/04/10

Read Cruise Critic's Norwegian Epic Review

Norwegian Epic Cruises to the Western Mediterranean

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