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Fram Cruise Review by rgazarian

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Fram
Fram
Member Name: rgazarian
Cruise Date: November 2009
Embarkation: Ushuaia
Destination: South America & Antarctica
Cabin Category:
Cabin Number:
Booking Method: Local Travel Agency
See More About: Fram Cruise Reviews | South America & Antarctica Cruise Reviews | Hurtigruten Cruise Deals
Member Rating   1.0 out of 5+
Dining Not Rated
Public Rooms Not Rated
Cabins Not Rated
Entertainment Not Rated
Spa & Fitness Not Rated
Family & Children Not Rated
Shore Excursions Not Rated
Embarkation Not Rated
Service Not Rated
Value-for-Money Not Rated
Rates Not Rated
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Ship Facts: Fram Review (by Cruise Critic!)
Hurtigruten Antarctica Buyer Beware!!!!
Antarctica is a once in a lifetime opportunity. It is amazing, beautiful, breathtaking.

Hurtigruten represents unprofessionalism and poor service. This is very frustrating for such an expensive undertaking ($15,000 plus)

Example #1 --- Hurtigruten books airline ticket for the wrong day for my father. It is bizarre that Hurtigruten can not follow their own agenda that they created.

Example #2 --- Hurtigruten provides a single bed for my father and I. i love my Dad, but really would like two beds.

Example #3 --- I write Rolf Logan, Director of sales a letter sharing with him my experience. He never responds. This is an example of the apple not falling far from the tree. If the executives do not care about their customers, you shouldn't be surprised that lower leverl employees to not excel at service.

Example #4 --- Despite all this, I was attempting to book a cruise with Hurtigruten to Norway for June. After two weeks of emailing the staff, I decided to sign up with Celebrity for another location. Hurtigruten's staff would take sometime 5 days to respond to emails, provide incorrect information, or simply ignore questions.

Antartica is a must see. The variable is the serivice provided by the cruise line. Please do not depend on Hurtigruten.


Publication Date: 04/18/10
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