This review is being written to describe my experiences with the April 18, 2017 sailing out of San Juan on the Celebrity Summit. First, the booking process was a little trying. Every time I had another question and called the main office, I would tend to get different answers. Being an Elite Status member with Celebrity, I get a 1 category complimentary upgrade. For example, when I spoke to a representative early on about upgrading from Ocean View cat. 5 to 4, there was no problem. But, prices fell, and I called back about upgrading to an Aft Balcony in Concierge. Once again, no problem. I eventually, over a year’s time, was speaking with telephone support about upgrading from Aqua Spa 2 to Aqua Spa 1. I was told that was not allowed because the upgrade was too great. I called back and the next rep. with whom I spoke was fine with the single category upgrade.

Then, in terms of Choice Air, there were a few schedule changes that I became aware of well before I got notice from Choice Air. However, when looking to update the flight schedule in the ‘Manage my reservation’ portion of their website, the system would not register the changes I made. I called the phone reps. who told me ‘Choice Air’ had updated their information and saw the changes on their end, when in fact I could not see these changes under my reservation. I was told ‘all players’ had the information that was needed such as the transfers from the airport to the ship. (However, when I landed in San Juan, the transfer staff were looking for me on the initial flight and were not informed of any changes in the flight schedule.) Here is a true lack of communication.

Working within their website, when clicking on destination (in this case, the Caribbean) it would show up as ‘Bahamas’. I thought the phone reps. would want to know this information, but they told me their IT support was aware of several issues that needed to be rectified. A year later, this has not been addressed. Read more