I have read many reviews on this web site about this ship and this literary, many complaining, I am now able to write my own experiences and I have no idea what ship the moaners were on.
Costa Serena is a smashing ship it has a great atmosphere and amazing staff, they all seemed to speak English we did not feel that customer services or any other department had a problem with English; there is even an English speaking host on the ship although we had no need for her in any way.
Venice terminal is not like Southampton , its in Italy and our foreign friends do things differently to us , but we had no problems it was smooth and well organized, but it was not Southampton,
The ship was spotless and we had no problems with food, the buffet, long queues rude Italians or anything else. Look do your self a favor if you a typical p and o cruiser who like to tut a lot and hates Johnny foreigner then don't go , but if your someone who likes to feel they have left dear old blighty for their holidays, then kill to get on board. If you want fun then get on board.
There were loads of kids on board and they were fine we had no problems with excessive noise or kids running riot. All the moaners who have written other reviews must have lost the plot. There we places on board where you could find silence, we stuck to the main pool down by the buffet, yes it was busy, but there was loads going on, you could watch all the folks learning the latest euro dances, you could do stretch exercises or work outs and the buffet was a few steps away as well as a real nice bar.
Most days we had breakfast up here and lunch but every evening we had dinner in the main restaurant and our waiters Joel and Brian could not have been better. The gala night was fun and the Italian night even better I wont spoil if for you. The shows were really good, and we even had a treat of a magician who was outstanding, the crew show was also really good.
We spent most nights in the grand bar where there was some sort of madness every night; the animation team were brilliant and made the whole trip such fun. .
Costa represents great value for money and there were guests from all over the world , I hated leaving the ship and if I could go again tomorrow I would , I would recommend this ship to anyone one without reserve, unless you a tutter or someone who wants English beer and Sharon shouting oi Tracey to all her mates. I did not see one drunk, I did not hear anyone calling to their mates, and I had the time of my life.
The ports of call were stunning and everything worked like clockwork, this is one slick operation and Costa deserves to get some recognition of the great product they provide.
I could go on here for another 10 pages explaining it all but I am sure that would be boring, I have been on several cruise ships and I am so very pleased I picked Costa for this year's holiday it was just perfect. Please ignore the other moaners, its not pizza in the buffet, it's a wide mix of food; the afternoon tea is great with all the beautiful cakes. I wish they would have had baked beans for breakfast but that's it. I don't see how you can not go on this ship, it's simply the best.