We had the absolute worst vacation experience ever. We have been unable to come to a resolution with Princess. We strongly feel that the advertising, services and the product were mi-represented to us, and we are extremely unhappy with all attempts at resolution, both on-board and after disembarkation with "customer service".

Stateroom 617

1) Accommodations- Princess Cruise lines claims on their website to offer "Premium accommodations and luxurious appointments" for their balcony staterooms, which was the cabin type we purchased. On top of our accommodation being very dirty (we have pictures) there was a deep persistent rattle under our bed, which shook the entire bed, to the point we could not sleep at night. We also experienced night crews working right over our room and noise in the hallways, such as loud thumping, chaise lounges being moved, machinery being run at night etc. We tried to get our room changed, and would have even paid for an upgrade, but the only available cabin was not of similar or better accommodation. There was also a septic stench at times, as the toilet next to our room kept malfunctioning. Additionally, we had a Norovirus outbreak on our ship, meaning we were confined to this cabin under quarantine, and we could not get food delivered to our room. After we disembarked we discovered this 50 year old ship has one of the highest rates of Norovirus. Read more