This was our 6th cruise on Celebrity cruise line and absolutely unbeatably the worst one. The ship is old, worn out, smelly, and feels unclean; there is no wow factor at all – very drab. Embarkation was chaotic, mostly due to no direction from the staff and pushy passengers. We went on the same itinerary on the Millennium 2 years ago and it felt like night and day compared to this cruise. I cannot believe that in 2 years Celebrity dropped so low. We took a Celebrity cruise 3 month ago on Silhouette and it was a nice cruise, we noticed many budget cuts and corners cuts even on that cruise; however it cannot be compared to this cruise. It’s a shame that Celebrity fell so low that I cannot even compare it to Carnival – there was no service, no entertainment, no care and no variety on a 5 days cruise. In 5 days NO ONE paid us any attention - not the room steward, not the server, not the wait staff at the buffet, not the entertainment staff - in 5 days on the ship NOT ONE PERSON offered or provided any service or enjoyable experience or did anything worth recognition. Even guest relations manager was not interested in remediating the situation.

The cabin was worn out, rusted out, poorly decorated and very small. There were stains everywhere. The pool towels brought to our room the second day were dirty, the bed shits were dirty, the carpets were dirty, the balcony looked like it was not cleaned in ages. My husband developed a severe allergy while on the ship, he is allergic to dust. The room steward spends 3 minutes in the room and leaves dust, dirt, stains untouched.

It took 3 days to get ice from the room steward. The first day we asked and got no ice, the second day we asked and got ice in the middle of the day, by the time we got to cabin later in the day it was melted and was never changed, so the 3rd day after asking both room steward and assistant to have fresh ice in the room we finally got it. One day the room service menu disappeared from the tv screen and since room steward did not provide paper order forms for breakfast, we were not able to order morning coffee. The interactive function was fixed the next day, we ordered juice to be delivered for 8 am the next day and got a knock at the door an hour later at 12:30 am after midnight and juice delivery. The main dining room waiter was so busy that it was impossible to stop him and ask for a different dish or just to get a recommendation on the selection. The food presentation was not imaginative, quality was not good and choices were limited. Read more