Pacific Jewel Review

What a disappointment.

Review for Australia & New Zealand Cruise on Pacific Jewel
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Mango 2410
6-10 Cruises • Age 60s

Rating by category

Value for Money
Embarkation
Dining
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Additional details

Sail Date: Jun 2014

This was a cruise for family and friends to celebrate my partners 60th Birthday. As we had both cruised with P & O on the Jewel as recently as 12 months ago, and the fact that the cruise date had my partners birthday on the Saturday night of the cruise we chose this one.

What a mistake!! The customer service all all areas was poor , about a 1 star rating. It was difficult to find any staff that wanted to serve you. The hygiene on board was almost non existent, and no emphasis was placed on hand sanitizing ,resulting in an out break of vomiting and diarrhea throughout the ship. So much so that the ship was inspected on return to Sydney by the health Department and samples were taken.

We have cruised as I said with P & O before and also with other cruise lines over an eight year period and I can say that P & O have an inferior product on this ship.

Cabin Review

Cabin Balcony

The cabin was clean and spacious and has a walk in robe section with plenty of drawers, which is a bonus as these are in all cabins no matter the category. The bathrooms are quite sizable as well ,again with plenty of cabinet storage. The balconies on the Jewel are much smaller than other ships but they are a balcony with a table and 2 chairs.

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