7th cruise with Carnival a bust!: Carnival Glory Cruise Review by warsaw99
Overall Member Rating
7th cruise with Carnival a bust!
Destination: Western Caribbean
Right from the start we knew there were going to be problems. The muster drill took over an hour in 95 degree temperatures because the Coast Guard was inspecting the Muster drill, and the employees running the individual muster stations could not properly count the number of people. Many times multiple counts were taken and mistakes were constantly being made. Several people passed out or had to be helped inside the ship due to the high heat and humidity of standing 6 rows deep with no movement of air. More
The ship itself even though it underwent massive renovation just 2 years ago, clearly showed tremendous signs of wear and tear. Our suite itself had a wooden floor entrance that obviously nobody even varnished or ever maintained it, thus major scratches, gouges in the floor and wooden sidewalls. On Lido deck, there were constant water leaks coming from the ceiling in the dining areas even though it did not rain one drop the entire trip. Obvious water pipe issues. There was unmistakable areas where there was breakage, lack of painting on the exterior of the ship. In many areas of the ship, the PA system was out and you could not hear announcements. Our own safe broke on Wednesday, and they could not fix it through to the end of the cruise.
The food was at best average to below par everywhere except in the steakhouse. There were no daily food themes, such as American one day, Italian the next, French, European, etc... It was American Tradition every day, and the exact same foods were put out each and every morning and lunch in the buffet areas. The dining rooms served many of the same entrees over and over. For example, you could have prime rib 6 days in a row if you wanted it; on the menu every day.
The daily ‘Fun Ship’ news letter had several blatant errors in each day’s paper. Evidently no-one bothered to proofread or was concerned about what information was pushed out to passengers.
One major error called for the first elegant dining night on Tuesday, and the other was supposed would then be on Thursday. But someone also decided to make Wednesday an elegant day in the fun ship guide. No announcement was ever made communited about the error, and most of the ship’s passengers got dressed and only found out once they entered the dining room about the mistake. The ship’s crew had all day to announce the mistake and never did. Needless to say, on Thursday, it was obvious that the passengers were very mad as the dining room was almost empty for the 6pm seating.
Another major error occurred in Costa Maya. At approximately 08:00, a major announcement was made that docking was delayed due to high winds, and that the ship would try again in 1 to 1.5 hours. A secondary announcement would be made when docking was complete. NO SECOND ANNOUNCEMENT WAS EVER MADE. The ship docked at around 09:00 when most of the excursions were to start.
I guarantee you hundreds missed their excursions because no 2nd announcement was ever made. The ship refused refunds to any and all who missed and shore excursion people stated it was the passengers fault for not paying attention. We barely made ours only because I happened to look out a window and noticed people debarking the ship. We made our excursion with 10 minutes to spare. (See below for problems in Belize with shore excursions).
The entertainment has seriously deteriorated. As part of 2.0, there are now permanent shows in place. So if you take a cruise on the Glory, then a month later cruise on the Magic, the shows, the layout, the bars, the food, everything will be exactly the same as the previous ship. Carnival has decided to contract out its entertainment such as George Lopez’s Punchline Comedy Club where he provides the comedians to Carnival. They have also contracted with Hasbro, providing the same show for 4 days of Hasbro production game shows for kids versus Carnival creating their own production shows for adults.
The best food on board: Carnival contracted with Guy Fieri to create a hamburger stand on board every ship; again part of 2.0. Kind of sad that a hamburger has become the best food on board a cruise ship.
Tips are now pooled into 3 groups, room stewards, dining room, and something called special group. No more individual tipping. IT IS OBVIOUS THAT MORAL HAS DETERIORATED AMONGST THE CREW ESPECIALLY THE DINING AND ROOM STEWARDS DUE TO THIS CHANGE. You still have the right to cancel the tips from your folio if you feel your service was not up to par. Trust me, we canceled.
COMMUNICATION WITH THE PASSENGERS AND CRUISE DIRECTOR EXTREMELY POOR JOB.
FOOD AT BEST AVERAGE, MOST OF WHAT WE ATE WE COULD EAT BETTER AT GOLDEN CORRAL.
CARNIVAL USED TO DO CULTURAL THEME DAYS FOR THEIR FOOD, ex. American one day, then French, then Italian and so on. That has been eliminated. As I previously stated, same every day.
PART OF ‘FUN SHIP’ 2.O IS THE ADDITION OF THE ‘BLUE IGUANA’ TEQUILA BAR AND THE ‘RED FROG’ RUM BAR; alcohol, alcohol, and more alcohol.
THE SHORE EXCURSION TOUR COMPANIES ON COZUMEL, BELIZE, AND ROATAN WERE HORRIBLE. COZUMEL WAS 2 HOURS LATE, BELIZE WAS 2 HOURS LATE. The last tender was supposed to leave at 4:15 from Belize for a 5pm departure. Our tour got back to the pier at 4:45 PM. Fearful that we missed the last tender, we get to the pier and find several hundred if not close to a thousand people waiting on tenders to take back to the ship. At one point, a high level ship director of some type (wearing white uniform with gold bars on his shoulders) and started paying cash to fishermen who had big scuba diving boats that could ferry passengers back to the boat. Otherwise, we would have been there for 2-3 more hours waiting to get back to the ship.
It was definitely a disaster.
If we decide, and trust me that will be awhile before we make that decision again, we are going to look at a different line; possibly Royal Caribbean or Princess. Rumors are those 2 are up there in passenger satisfaction. Again depending on which ship you take and the itinerary. Less
Cabin review: 7278
Our suite entrance had a wooden floor that obviously nobody even varnished or ever maintained thus major scratches, gouges in the floor and in the wooden sidewalls. Our safe broke mid-cruise, and maintenance could not fix it. It stayed broke the rest of the cruise. In the bathroom, the bathtub had rails that stuck out from the wall 6", thus making for an extremely tight fit in the bathtub with hard plastic doors instead of a shower curtain. One would think with space at a premium, Carnival would use the standard in all bathrooms, usually 2" for towel racks and rails. Someone didn't have their common sense hat on when Carnival installed 6" towel rails in a tight bathtub area.One more thing, not enough American electric plugs available in the room/bathroom area. Our suite only had 2. One in the main cabin, one in the sitting area between the main cabin and bathroom.
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