The ship is very clean, but nothing special decco wise, excellent staff, good stops in the main, artists in the lounges good, shows mixed but not bad. that ends the good points. Bad points are - no port info, at Livorno, no info regarding shuttle to the centre, on disembarking we found there was no shuttle, when enquiring on the dock we were met with a shrug. FOOD this is our worst experience in 19 cruises, indeed poorer than school dinners 50 years ago, evening meal in the dinning room consisted of 4 starters - 1 salad either 2 soups and 1 appetizer or 1 soup and 2 appetizers, 2 pasta's, main courses 1 meat, 1 fish and 1 veg dish, cheese and a choice of sweets, including ice cream which is the only time and place ice cream is available, all other cruises we have been on have also included a selection of dishes available every day !, on day 3 the fish course was sea bream which had the head and tail on, and not filleted which i didn't fancy so i asked if anything else was available, and was told beef, which wasn't recommended, thin and tough, or chicken, i picked chicken which was thin and tough, it was what is served at the hot dog station, came with french fries, no garnish, no tomatoe, no veg of any sort. Next night was Captains night, dress elegant. Evening meal 2 soups 1 of which was meat balls, 1 appetizer, Morrocan meat balls, meat course consisted of a dessert spoon of mashed potatoes 2 pork meat balls and tomatoe jus. Next evening mains consisted of i salmon which i'd had at lunch or lamb on white rice, the lamb was 6 small pieces on top of a mound of white rice, no jus, 1 st piece o k, 2 piece i took out of my mouth just gristle, 3 rd piece i managed to cut the gristle off, 4 th piece unable to cut, 5 th piece o k, 6 piece managed to cute the fat off.After this we decided to eat in the self service, something we had never done in previous cruises, Eat there a couple of times, and then found a menu started to appear outside the dinning room. One evening had rabbit on the menu, decided to try the dining room, expecting saddle of rabbit, or dear i small piece of potatoe, 3 rabbit bones, 1 st bone found approx 1 tea spoon of meat, 2 nd bone some vertebra with skin, no meat, 3 rd bone salvaged about a dessert spoon of meat, i can not ever remember a worst meal.
We had a A I package, didn't really have any info what was on it, but on 2 nd night in the theatre i asked for a Gin and tonic ( Bombay ), which i was given, after the show we went into one of the lounges asked for the same, and was told it wasn't available on the all inclusive, i said but iv'e just had it, she said your card will not except it, check your card !, when your receipt arrives you can not see the price, just a place for your signature, your card is returned to you with you copy folded around the card with the price out of site, on checking i found i had been charged 9.8 euro's for the Bombay Gin & tonic. It was suggested i go to reception, which i did they said nothing they could do go to the theatre, i replied will there be anyone their - yes, no one at the theatre, but along comes the cruise director with another guy, explained the position, and was told he was the cruise director and didn't deal with bar issues but the bill was correct, accompanied by his finger waging in my face, i waged my finger back, and was told don't wag your finger at me !, i am the cruise director, at this the other guy asked him to step away while he called the bar manager , bar manager arrived, called the waiter, who said i asked for Bombay Gin ,which i had but i thought i should have been told it was not on the package, i was quite happy to pay the difference, but not the full wack, the whole time this cruise director trying to have his say, whilst waving his arms about, i just had to tell him to keep 2 yards away.
Will i go back with Costa NO, Neo ships or any other Costa ships.
By the way it is nothing to do with Italian Cruise lines, we already booked our 4th cruise with MSC, sailing in August 2014.