This was our second cruise, as well as our second on the Sensation. This time, I was a little nervous because I have a broken leg. From the moment we entered to check-in, we were whisked away, and quickly on the ship. I would recommend filling all paperwork sent by Carnival if you have some type of medical condition like I did, they were aware of it and as soon as we got there, everything was made easy for my husband and myself. We were sitting on the Serenity deck within thirty minutes of arriving at the port.
I cannot say more wonderful things about the staff and how concerned they were for me and my time on the ship. Each time we entered the Lido restaurant (the buffet) a waiter would come to me, fix my plate, take it and me to the table, and go back to fix my drink so my husband could get his plate fixed without pushing me and making a ton of trips.
When we arrived at each port of call, a member of the staff sent us down first and allowed us to get off before everyone else for safety reasons (basically so I wouldn't get pushed over).
I love the Empress level, and will absolutely cruise on it again!