My intention was not to share our experience via the on-line community but to do what the Captain banged on about on our cruise, if you have a concern first raise it with P&O and give them a chance to address it" ok, so I did and I go my response, no response. Despite the rhetoric on the P&O website. Take the time to read the process. First you will find that P&O does not have complaints merely "feedback" what is it they say about an alcoholic before they can start recover they have to face up to the facts. P&O is in denial you can dress a complaint up how you like but for the client experiencing the issue and feeling the need to provide "feedback" it is a COMPLAINT.

Now to be fair, We love P&O, or loved P&O, sadly I think the love affair is waning. Not just from our recent experience but from each trip in the last few years. Each time we have gone the service has got worse.

My advice to any new cruisers is to definitely try cruising but only go the once ! For your first time you will have no bench mark to realise the next time you go you will pay more for less. So go once then stop. Keep the memory precious. If you don't you risk getting like the rest of us. Sooner or later you will have a bad experience and it is here you will find out how good P&O is. In our case poor. Read more