“A good itinerary but watch Thomson's pricing practices”
Cruise review of Thomson Majesty

MEDINA121 Thomson Majesty 4 A good itinerary but watch Thomson's pricing practices
MEDINA121
Member Since 2013
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This Adriatic Explorer itinerary which starts in Corfu and visits several places that we have long wanted to see such as Dubrovnik & Kotor, but even though we have been to Venice before, sailing in and out is an absolutely fantastic experience and proved to be one of the highlights. Set the alarm to make sure you don't miss it.

With the exception of Dubrovnik old town, which is a way away from the cruise dock, all the stops are suitable to simply get off the ship and wander, which is something we like to do rather than take organised excursions although for Dubrovnik the guided tour was well worthwhile despite the torrential rain that greeted us!

Koper is also a fascinating small town and there is a wonderfully long promenade and Sibenik is a nice little town but there was not a great deal to see.

Kotor has a labyrinth of small streets and great atmosphere. You can also hike up to the old castle which is a real trek. Decent footwear and a reasonable level of fitness are a prerequisite but the views from the top are outstanding, as is the sail in and out down the fjord like inlet, again worth setting the alarm for,.

Majesty is a smaller ship and having sailed on her before in February around the Canaries, everything was familiar and up to Thomson's usual standard, although as others have mentioned the shows have to be a bit different as there is no proper theatre as on other ships, more a stage in the round.

Food and service all up to scratch and no complaints. Cabin sizes are okay if you go for a 'plus', but the standards are cosy.

The one area that makes me seriously consider looking at other companies though is Thomson's pricing practices.

We have been very loyal customer and earlier in the year received a voucher for '£100 when next year's cruises were put on sale. We chose an itinerary for September 2014 and combined with the on-line discount and our '£100 'saved' around '£322. The voucher had to be used by June.

However, in September (still a year away from the cruise) the discounts online had increased enormously so that without any 'loyalty' discount anyone could receive a massive '£530 discount on the headline price for exactly the same cruise.

I raised this with Thomson who dismissed my complaint saying that it is in the terms and conditions and that they constantly monitor competitors, etc. etc.

My personal opinion is that they try and use loyal customers to get high prices at the outset knowing full well that these will subsidise the next tier of bookings, as our cruise was still over a year away when these discounts were introduced which leads me to feel betrayed.

All companies should treat their customers fairly and this they singularly fail to do.

 

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  • Rates
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  • Shore Excursions
  • Value for Money

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Published 11/03/13
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